My wife and I pulled into Discovery Inn at Grants Pass on Sat. of April 16th around 7:30 P.M. The check in woman looked like the cleaning lady to begin with and she struggled with all aspects of checking someone into a room(on my receipt is a terminal I.D. that is L124plt and the Merchant# is 9115855257. After a long time with the credit card payment and other things the person could not find a key to room 117 which she had selected for us,agter 4-5 minutes she found and gave us one key(the office is on one side of the street and room 117 is over on the entrance to the other side of the street which is a long walk plus its raining and that time. Getting unpacked from the car we found the door would not open with that key,finding a cleaning woman I told her my problem and since she could not open the door she went back to the office and brought back another key. Upon opening the door we saw luggage throughout the room,had to walk back in the rain to the office and the woman gave us a key to 118,walking all the way back in the rain we entered 118 to find one single bed and a smoking room which we do not want-walking back to the office in the rain and getting very irriated with this mess the woman gave us a key to 105 which upon reloading are luggage and now unloading by the door in the rain we found that room was not only had luggage in it but also people sitting at the table,we were embarressed and mad at the stupidity that was going on and all the time it was still raining on all are luggage which became fairly wet during these moments.I went back to the office for a 3-4th time and told her to refund my credit card and how could you run such a sloppy motel(by the way a man who came in after me on my 1st time in the office ran thur almost the same problem as my wife and I did and they were in the office demanding thier money back when I went in for my last time.We were there about an hour and finally went up the street to the Budget Inn. Just thought you might be interested in the happenings of this Discovery Inn. Thank you- Terry and Andrea Healey from Bountiful Utah 84010--address and phone is 2099 south 850 east bountiful Utah and phone# is 801-298-8998