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“Terrible/ pathetic service” 1 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Hotel   |   2475 Highway 101, Florence, OR 97439 (Formerly Holiday Inn Express)   |  
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Ranked #7 of 11 Hotels in Florence
GreenLeadersBronze level
Beaverton, Oregon, United States
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Terrible/ pathetic service”
1 of 5 stars Reviewed July 7, 2013

We were driving through 101 and decided to stay here as it was close to one of the sand boarding parks we planned to visit. Since it was a long weekend, we were mentally prepared for higher rates and fair enough there were two rooms available here and they were priced at $170 per night / room. When we paid, the frontdesk lady asked us to come in an hour so that they can get the room ready and we went back in the night at 9pm just to crash after a tiring day, we were shocked to realize that the room was not done at all. As soon as I opened the door, I found a big vacuum cleaner welcoming us and nothing was done. When I called the frontdesk, he did not turn up until I called him a second time after 10 mins. He was not at all apologetic to us and went back saying he will speak to his manager. I had to go down to realise that the bathroom was not working and he will not do anything for us. We had to find an alternate ourselves and they were not helpful at all. Finally, we searched on our own and found a small room in some motel closeby... The staff of this hotel do not care at all and have zero customer service and not that they charge a low amount, One has to pay a huge amount which is not worth for this place! The was no coordination within the staff and they all seemed very confused. Their breakfast is also not that good and you have v limited options! One does expect good breakfast if one pays a huge amount for the room. We do not recommend this place at all.

Room Tip: Let this be your last option as we would not recommend this place
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, Director of Operations at Comfort Inn, responded to this review, July 12, 2013
Thank you for taking the time to write your comments. We apologize that you encountered problems during your stay. On the night of your stay our hotel was full and so unfortunately we were not able to move you to another room. We take your comments very seriously and will use them to better train and supervise our staff so that issues such as these do not happen in the future. If there is anything else you would like to discuss I would invite you to call me personally at 503-443-4686. We hope that the rest of your trip went well and we hope that you will give us another chance to provide you a pleasant stay in the future.
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110 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Nampa, Idaho, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 21, 2013

Traveling down the Oregon Coast we love Florence Oregon. Unable to find any other vacancies we selected the Comfort Inn in Florence. We booked online assuming that any of the "choice" hotels would be a safe selection. We were stunned to find that this hitel does not have an elevator. We humped our luggage up the stairs to find a reasonably comfortable room. Breakfast the next day was another matter. You have to walk across the parking lot to a different building only to find a disappointing selection. The second morning we elected to eat at a restaurant rather than try the "free" breakfast at the hotel. I was very disappointed with the accommodations.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, Director of Operations at Comfort Inn, responded to this review, June 25, 2013
Thank you for taking the time to comment on the Comfort Inn in Florence. Your comments are taken very seriously and we will use them to improve our hotel. We apologize that your stay did not meet your expectations but we hope that the remainder of your trip down the Oregon Coast was pleasant and enjoyable.
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New Port Richey, Florida
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 18, 2013

We spent one night in the Florence, Oregon Comfort Inn after looking at several other motels in the area including the Lighthouse Inn. Most are older motels that have done nothing to update their rooms in fifty years. In other words, they're dumps.

Our King room was large and clean with what you normally expect in the 21st century. The mini refrigerator is one of those cheapies that doesn't have a door on the freezer, so nothing actually freezes. The Wi-Fi performed well. Check-in was slow and the breakfast fair. Our room was in a building separate from the lobby, so you had to take a trip all the way around the lobby building for breakfast. I suppose it's to discourage people from eating in their rooms. The front door to our building was next to our room and it would slam shut every time someone passed through. You would think they could fix that. On the morning of our departure, the fire alarm went off around 7:15 am. Thanks, we needed that.

There are fast food joints across the street and two groceries within a mile.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, Director of Operations at Comfort Inn, responded to this review, June 25, 2013
Thank you for your comments about the Comfort Inn in Florence. We apologize that your stay did not meet your expectations. We take all comments very seriously and will use yours to improve our hotel. We hope that you enjoyed your trip along the Oregon Coast and that you will visit us again on your next visit to Florence.
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ottawa
Top Contributor
378 reviews 378 reviews
120 hotel reviews
Reviews in 150 cities Reviews in 150 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed June 10, 2013

Very classy reception area. Great welcome at check in. Good size room, well furnished, nice carpet, bar sink. Too few TV stations to choose from. On main strip close to casino and old town. Inviting breakfast area. Standard breakfast. Very quiet throughout our stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, Director of Operations at Comfort Inn, responded to this review, June 25, 2013
Thank you for taking the time to write such nice comments about the Comfort Inn. We’re happy that your stay with us was enjoyable and we hope you had a chance to see the many attractions that the Florence area features. Please travel safely and come back to see us soon.
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Florence, Oregon
1 review
5 of 5 stars Reviewed May 4, 2013

We only stayed for one night, on the first floor, but found this motel to be outstanding, in every category. The rooms were large, clean, quiet and had a nice-sized fridge and microwave. The rooms were quiet, because they are located behind the building where you check in, which blocks any traffic noise. The beds and pillows were extremely comfortable, The bathroom was also clean, spacious and well-maintained and water pressure was great. The hot breakfast was excellent, and had the added perk of strawberry-flavored waffles, in addition to the eggs and sausage. The staff was very friendly and helpful. There is a nice exercise room and hot tub, with a chairlift for handicapped persons. You couldn't ask for more, in a motel. We're just passing through, on vacation, but would stay here again, without hesitation. We got a lower rate by making a reservation, in advance. I highly recommend this hotel.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, Director of Operations at Comfort Inn, responded to this review, May 8, 2013
Thanks for the great review! The staff of the Comfort Inn in Florence works very hard to make sure the guest experience at our hotel is the best that it can be and reviews like this make it all worthwhile. We hope you enjoyed the rest of your travels and please make sure to visit us again when you are on the beautiful Central Coast of Oregon.
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Salem, Oregon
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2013

Great location after a day of driving the beach. Close to the pizza parlor the kids insisted we have. The breakfast was great and the beds were VERY comfortable. Sorry it was only a single night stay.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, Director of Operations at Comfort Inn, responded to this review, May 6, 2013
We’re glad that you had a great stay at the Comfort Inn in Florence and that you got a good night’s sleep on our comfortable beds. You mentioned that you were sorry you only got to stay one night so we’d like to invite you back, and this time stay longer and enjoy the many exciting and beautiful features of the Florence area.
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Ellijay, Georgia
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 27, 2013 via mobile

Great location for seeing the dunes and area. Sea lion caves, beautiful coastline and lighthouses are nearby. Friendly staff. Had a great visit. Has a hot breakfast, comfy beds. There is a great hot tub after a day of hiking.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, Director of Operations at Comfort Inn, responded to this review, May 6, 2013
Thank you for taking time to make such nice comments about the Comfort Inn in Florence. It sounds like you had a great time taking in many of the scenic attractions of the Florence area. Now that you know how fun it is to visit our area we’re sure you’ll be back to see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 2475 Highway 101, Florence, OR 97439 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Oregon > Oregon Coast > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#2 Green Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
The Comfort Inn is located in Florence Oregon only a short drive from the Pacific Ocean coast line and beaches. Ocean, Historic Old Town, beaches, and the Sand Dunes are just a few of our local attractions. There is no closer location to the Sand Pines Golf Course than our wonderful hotel. And lets not forget all the excellent seafood restaurants. Plenty of attractions appeal to Florence so come on in, relax in a comfortable, clean room and explore the Oregon coast. We are a 100% non-smoking and pet free hotel. ... more   less 
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Also Known As:
Comfort Hotel Florence
Comfort Inn Florence
Holiday Inn Florence
Florence Holiday Inn

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