Stayed in the hotel in August of 2012 for a week during a conference. The renovated rooms were very nice and I'd highly recommend the riverview rooms. However, the waitress at the restaurant was rude and couldn't handle our large party at dinner (despite having reservations far in advance--perhaps just poor planning). The food at the restaurant was awful the first night (soggy fish and chips that were cold on arrival--all the food was cold for the large party), but was much better when we went in smaller groups later in the week (although still overpriced). The front desk staff were very nice and helped arrange shuttle trips on a number of occasions. The hotel is very nice and for the most part it was a great stay.
My biggest complaint was with billing. We arranged payment through my university and I watched them receive the fax for the card information and confirmed that the room should be bill to that card. I made the mistake of giving them my card for incidentals and was charged $1300 at checkout. It took them over a week to get it figured out and refund the money, and I was charged an additional $1300 again the following week. Still waiting on a resolution...not good timing as my wedding is coming up quickly, but I was told there'd be a resolution soon. I'd be very careful with how you pay them, as I've seen similar reviews on tripadvisor as well
- Also Known As:
- The Valley River Hotel Eugene
- The Valley River Hotel
- Valley River Hotel
- Official Description (provided by the hotel):
- Treat yourself to one of the most time-honored and respected hotels in Eugene, Oregon. From its versatile event space to its award-winning restaurant, Valley River Inn offers Northwest hospitality at its best, with signature West Coast charm. Gaze out across the Willamette River, Owen Rose Garden, and our beautifully landscaped courtyards from your own private balcony or patio. Enjoy our large outdoor swimming pool, indoor whirlpool, sauna, and fitness facility. ... more less
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