I booked a room with Expedia online for the University Inn 3 weeks prior to our road trip. We specifically booked with this hotel because it said it was pet friendly. We arrived very tired to the hotel room at 2AM only to come and find they had changed their policy about pets.Since we had no where else to go, they made me feel like it was my problem, not there's.They did go ahead and put us in a room. It was my husband, our 6 year old daughter and our wiener dogs. Needless to say we were put in a smoking room with a bed that was too small and bed sheets that smelled like they were not changed out. When I booked the room, I made sure it was a NO SMOKING room, a KING size bed. We had to stay in a really nasty smoke filled room that smelled like dirty scuzzy people had slept in the bed previously! We got no sleep mainly because of the smell and ended up with bad headaches, and smelly clothes. I went to the front desk to deal with it first thing in the morning. The people at the front desk were not very friendly. I had to cancel the rest of our stay with Expedia and move to another hotel room. The manager of the University Inn would not even talk with us personally. I had to go through the gal at the front desk. The manager would not comp our miserable night or even give us a discount let alone an apology for the inconvenience they put us through. The whole changing the pet policy and Expedia not changing it on their website was not OUR PROBLEM, that was something they should of had worked out. I would not go back to this hotel even if it was for free. Since when is it OK to make a family from out of state feel like it was their problem and punish the family ...WHY WOULD A HOTEL THINK ITS OK TO PUT A FAMILY WITH A CHILD IN A SMOKING ROOM?????!!!!!! HORRIBLE, HORRIBLE EXPERIENCE AND BAD CUSTOMER SERVICE AND STINKY NASTY GHETTO ROOMS.......
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- Also Known As:
- University Hotel Eugene