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“Just OK” 3 of 5 stars
Review of Downtown Inn

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Downtown Inn
361 W 7th Ave, Eugene, OR 97401   |  
Hotel amenities
Ranked #11 of 33 Hotels in Eugene
1 review
“Just OK”
3 of 5 stars Reviewed April 8, 2014

I stayed here several times in 2013.
Seems each time I felt less and less comfortable.
My last and final visit was when I awoke to find the already minimalistic "Continental breakfast wasnt being served because the hadn' delivered the rolls.
So where is the coffee? They forgot that too.
None of these excuses could make up for having to go to a very seedy gas station for some real road mud.
I will not reward them for lacking any customer service and will never grace them with my business again.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry P, Owner at Downtown Inn, responded to this review, April 10, 2014
Hi Michael,

I am so sorry to hear that you had a bad experience at our hotel. None the less there should never be an excuse for all that. I will definitely get hold of the staff and take care of this kind of issues.
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46 reviews from our community

Traveler rating
    9
    20
    14
    0
    3
See reviews for
4
16
9
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Belfair, Washington
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 9, 2014

The hotel is in an okay downtown location and close to it all there. It was the best hotel out of four others that I personally checked out in the 5 block area. Would recommend you to personally check out the other hotels on 7th & 6th Ave. before you pass this one up. I finally picked this one. Check in owners are very polite and you could understand there English well. Right across the street Chevron Food Mart and several food places close.
Rooms were clean and spacious, beds were comfortable with good sheets and pillows. Lots of extra space to sprawl out. Larger bathroom area. Fridge and microwave were new and worked great. Bath vent worked good. Had hangers, iron and board. Table with two chairs worked but need replacing someday soon, worn out and uncomfortable.
Would hardly call it a continental breakfast. Really cheap orange juice like Sunny Jim or something, yuk. Two bulk cereals, frosted something and boring O's. Bananas, packaged bear claws and berry cakes things. Coffee carafe hardly worked, slow slow pour and no good creamer. You would be better off like we did walking right across the street to the Chevron Food Mart.
Outside entrances with sitting benches and flower pots made it seem warm and not just another bare hotel setting. Parking lot needs resurfacing bad, smooth but blotchy with chipping of surface coating. We stayed two nights and wished we were back at the Timbers Hotel a little further in town. If you don't stay at the Timbers Hotel then stay here for rooms under $80 bucks.

Room Tip: Didn't really seem to be a choice in the matter, they all looked the same.
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry P, Manager at Downtown Inn, responded to this review, August 26, 2014
Thank you for the feedback. We are happy you enjoyed your stay and we look forward to seeing you again in the future. From everyone here at Downtown Inn we would like to extend our sincere gratitude for your business and wish you safe travels!!
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London
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 30, 2013

We stayed here for a night and definitely recommend it.
The guy on Reception was very friendly and Very Helpful with directions and Information.
The rooms were modern and clean.
It is near Shops, Restaurants and Bars,

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry P, Manager at Downtown Inn, responded to this review, August 26, 2014
Thank you for the feedback. We are happy you enjoyed your stay and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Oregon
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 29, 2013

A group of us stayed in this Motel during for our annual Oregon Ducks football game. GO DUCKS!!! We were all very pleased! The rooms were very clean, comfy beds, great location!!The hotel staff & manager were very courteous & kind!!! We plan on staying again next year :) :)

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry P, Owner at Downtown Inn, responded to this review, October 30, 2013
Glad to hear that your stay was comfortable. We will see you guys next year.
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seattle
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 4, 2013

Okay, not the nicest place I've ever stayed. But it was walking distance from the train station, clean, a good value AND booking through their website was actually the best rate. I like that- proprietor struck me as straight forward and decent. BTW- Do not count on "continental breakfast" for real food.

Room Tip: U-shaped configuration and small lot means road noise hard to avoid, on a major street that used to...
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry P, Manager at Downtown Inn, responded to this review, October 7, 2014
Thank you for the feedback. We are happy you enjoyed your stay and we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 27, 2013

This motel (Inn) was a real disappointment. It was rated as three star, but clearly should have only gotten one star. It's just a strip motel from the '60's that has a new roof and better windows. Even some of the furniture is original. Simply slapping an older flat screen, a skimpy refrigerator and a tiny microwave in the room doesn't make this a three star motel. Everything has been done on-the-cheap. I would have much rather paid more for a two star stay than get taken advantage of by this false rating.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry P, Owner at Downtown Inn, responded to this review, October 1, 2013
Dear sir, I have tried to call you several time and was unable to get hold of you. I wanted to talk to you and see what really the problem was. The things you have mentioned in our rooms doesn't not make any sense to me at all. The TV's are brand new, we have just replaced them 6 months ago and furnisher had been replaced about an year ago. Please call us when you get time and we can talk about this. Thank you.
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Brisbane Australia
Top Contributor
110 reviews 110 reviews
68 hotel reviews
Reviews in 78 cities Reviews in 78 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed August 23, 2013

We spent one night here in a double queen bedroom. The room was large and clean. The beds comfortable but the pillows were lumpy. Good shower pressure and decent towels. Wifi reception was good, as was the TV reception. The location of the Inn is not quite as close to 'downtown' as we were expecting and we had to drive. There are no restaurants nearby. The breakfast was very ordinary. No juice or toast; just cereal, prepackaged pastries, fruit and coffee/tea. The water was luke-warm, so had to zap in the microwave to get hot! However for the price paid, it was very good value and I would recommend it. We did not notice any noise from neighboring rooms or traffic.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry P, Owner at Downtown Inn, responded to this review, September 30, 2013
Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Downtown Inn

Address: 361 W 7th Ave, Eugene, OR 97401
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
#2 Best Value Hotel in Eugene
Price Range (Based on Average Rates): $
Number of rooms: 36
Official Description (provided by the hotel):
Welcome to Downtown Inn. We are uniquely located in spectacular downtown Eugene, Oregon. Whether you're visiting Eugene for business, vacationing in our scenic wonderland, taking in the unbelievable sights of the Eugene area, or just passing through, the Downtown Inn will provide you with just the right kind of accommodations to make your visit a pleasurable one. We are only two and half blocks from the Hult Center for the Performing Arts, and Eugene Hilton Conference Center. We are the closest motel to the Wings Seminars, and very close to University of Oregon, Valley River Center, Oakway Mall, Sacred Heart Hospital, and many parks and open spaces. Contact us for group booking rates. Truck and bus parking is available. With our full service staff, convenient location, and wide range of amenities, Downtown Inn is a great choice for all your lodging needs. GIVE US A TRY FOR YOUR NEXT STAY IN EUGENE! ... more   less 
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Also Known As:
Downtown Hotel Eugene

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