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“Decent enough Hampton - poor location” 3 of 5 stars
Review of Hampton Inn Eugene

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Hampton Inn Eugene
2.5 of 5 Hotel   |   3780 West 11th Street, Eugene, OR 97402   |  
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Ranked #7 of 33 hotels in Eugene
Evergreen, Colorado
Top Contributor
68 reviews 68 reviews
49 hotel reviews
Reviews in 44 cities Reviews in 44 cities
44 helpful votes 44 helpful votes
“Decent enough Hampton - poor location”
3 of 5 stars Reviewed October 7, 2011

This Hampton was nice and I expierienced no problems here. The location was really odd to me though - quite a way off of I5 (must be some businesses nearby though because I noticed other motels nearby as well). The neighborhood didn't look great either and the "Not responsible for stolen goods" signs in numerous places inside and out of the hotel reaffirmed this for me. Service was satisfactory, but none of the workers were overly friendly either. This stay was on very short notice (same evening) If in Eugene again I would probably look at some other places to stay ahead of time.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Reno, NV
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 13, 2011

We recently stayed for 2 nights at the Hampton Inn in Eugene. The hotel is very clean and new. The room didn't disappoint as it was spacious, very clean, and had everything we needed. This is a 4 story property. The rooms were large as was the bathroom. It had a flat screen TV, work desk with computer connections, free wi-fi, chair with automan, mirrored closet, ironing board/iron. The king bed was very comfortable with good linens and 6 pillows! The bathroom had one sink, but long countertop, hair dryer, and shampoo/conditioner/soap, and coffee maker. Even the hallways were wider than normal, with the elevators in the center. Vending machines were on every floor with ice on 1 and 3. Downstairs lobby area is where the breakfast was served from 6:30-10:00 with waffles, assorted pastries/cereals, juices, coffee, yogurt, fruit etc. There was an indoor pool, hot tub, and small fitness room. Every staff person I encountered was friendly and helpful. I would recommend this hotel and stay there again. There were also restaurants, Target, and Walmart within a mile. The only negative thing I can say is that behind the property is a composting company. One of the evenings the smell was so pungent that my nose burned coming in from the front parking lot! I asked the hotel reservationist about it, and he said that they have installed misters around the property to help with that. It was unusally hot in Eugene, while we were there (95!), so that probably contributed to the smell of the composting piles as we did not have any trouble with that other than that night. Apparently, the company was supposed to move from that site when the Hampton was being built, but has not yet relocated. The management is doing what they can to deal with it.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Viejo de Talamanca, Costa Rica
Top Contributor
74 reviews 74 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 12, 2011

I frequently travel to Eugene for work and like to take advantage of time in the US to shop for things I can't find at home. This hotel is conveniently located to everything I need, and still close enough to go for a late afternoon walk and get to some less populated spaces to relax. As a member of the HIlton chain, i've come to expect the consistent themed look, so I am not expecting a quaint B&B or ritzy highrise. I like that I can count on quality linens in good shape, firm pillows and mattress, functional coffee, hairdryer, alarmclock, and most important, free wifi in everyroom and a decently-equipped business room to make copies, fax or print documents. The site is always clean, well maintained, and safe.
Staff is welcoming and efficient. The hot breakfasts are less than stellar, but I always eat the fresh fruit and yogurt options anyway. I do see people go nuts over making their own waffles... go figure!

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Allen, Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2011 via mobile

From the breakfast attendants to the the staff was friendly, attentive and genuinely caring. Brigitte, Bob, Tamara were all very professional and hospitable.

Will stay here every time we are in Eugene.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tustin, California
Top Contributor
77 reviews 77 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed August 9, 2011

What a terrible experience! We had a ton of guests staying at the hotel because of a 4 day wedding weekend. The hotel itself is rather industrial looking and the rooms are furnished (I had typed "decorated" but then decided that was overstating the facts) in a very spartan manner. Made me feel like we were camping. In addition to the stench so many people have written about, one of the groomsmen's car got broken into in the parking lot. The staff was totally non-responsive about the crime.

We explained to the front desk that the hotel was not what we were accustomed to and would not be staying the night. The front desk manager (Bridget) was nasty and sarcastically said she was sorry it wasn't the 7 or 8 star hotel we must be used to. Although there were empty rooms available (and it's not like they turned away any business because we were there), she insisted she was still going to charge us for the night. We'll see what American Express and Hilton (the parent company) have to say about that.

I asked for the general manager's name and Bridget told me it was "Bob" and refused to give me a last name. Three days later, when I called the hotel directly, a man told me the general manager's name was Cheryl. I asked to speak to the GM because I had a problem at the hotel that weekend and guess who picked up the phone. Bridget. When I asked to speak to the general manager, Bridget told me she would handle things. I refused to speak with her and asked for the general manager to call me. Five hours later, I got a phone call from the hotel and the woman said she was calling for the general manager to find out what the problem was. Sure enough, it was Bridget again. When I insisted on speaking to the GM, Bridget refused to let me speak with her/him. Unbelievable.

The good news is that there are wonderful alternatives in Eugene. We ended up staying at The August House. It's a fabulous bed and breakfast there in Eugene and it is amazing. I did a review on Trip Advisor about it too. Check it out. It's pricier, but well worth it. Whatever you do, stay away (FAR away) from the Hampton Inn.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 26, 2011

The Hotel was very clean when you walk in and their staff is very friendly. The room was very clean and good size. bathroom was clean also bigger then I thought. I like the location the best. Good complimentary Breakfast.


don't have ice box or microwave .

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 20, 2011

This was a great hotel. The beds are very comfortable. Nice clean rooms and great amenities. I liked the use of the computer in the lobby and the morning breakfast. The staff was really nice.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Eugene

Address: 3780 West 11th Street, Eugene, OR 97402
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Eugene
#8 Business Hotel in Eugene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Eugene 2.5*
Official Description (provided by the hotel):
4 story, indoor corridor, modern casual decor Invitning, personal and warm. ... more   less 
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Also Known As:
Hampton Inn Eugene Hotel Eugene
Eugene Hampton Inn

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