My wife and I were in town for the Eugene Marathon and we were pleased to find such a great rate, even on an extremely crowded weekend. Since the race started/ended at the university, the hotel was conveniently located. Due to being on a main street with a concrete median, it can be a little difficult getting in to the parking lot. And while I'm on the topic of the parking lot, it is very cramped and crowded. I was always able to find a spot, although it appeared that if you were to arrive late in the evening, there may not be a spot available.
My biggest complaint would have to be the customer service, namely from the front desk agent SHAUNA. We called a couple of days before our arrival with a few simple questions and were shocked at Shauna's rude demeanor as if we had inconvenienced her by calling. We wanted to see if they would be serving breakfast early since we (and the numerous other racers staying there) needed to leave the hotel by 6am. Shauna replied abruptly that breakfast would be served at 6am as usual. This turned out to be false but I'm not sure if she had been misinformed or simply didn't care enough to look for the correct information. We had the misfortune of meeting Shauna at the front desk on the day we arrived. We were a few hours before scheduled check-in so we inquired if a room might be available early. Without even blinking an eye, she told us that check-in was at 3pm, no exceptions. We asked if we could at least check our bags until check-in since I didn't want to leave them in the car. Again I was shocked when her snotty response was, "I have no place to put them!" Frustrated, we left to get food and wait until we could check in.
When we returned, we were pleased to see CHRIS at the front desk. His customer service was beyond excellent, as described by other previous reviews. He was very personable and we could tell it was his goal to make sure every guest enjoyed their stay. When we mentioned we were there for the race, he made sure we knew they were serving breakfast early. We even overheard him make multiple phone calls when trying to help a guest locate a mechanic who would be open on Sunday.
The spacious room was in great shape and very clean. It had a microwave and small refrigerator, although the fridge wasn't turned on when we got there. Luckily we noticed before too long and it wasn't a big deal, but it's something to keep an eye open for. There was a little street noise but I never once heard a train. The beds were comfortable and we slept great. I was also pleased with the quality of their free wi-fi. Our room appeared to be located directly above the lobby which is where the wireless router was located. So while we constantly had a strong wi-fi signal, I can't tell you what the quality is like on the other end of the hotel.
Overall, it's a nice hotel and you can definitely tell that it is fairly new. If you're looking for value without sacrificing quality, cleanliness and comfort, this is a great option. Don't expect five star service and consider yourself lucky if you get to meet Chris.
One final word of warning, the elevator HAS to be the slowest one in existence. I'm not really complaining since it's not the hotel's fault but it's definitely something to keep in mind if you're in a hurry.
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