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“Didn't like the housekeeping” 2 of 5 stars
Review of Quality Inn & Suites University

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Quality Inn & Suites University
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2121 Franklin Blvd., Eugene, OR 97403   |  
Hotel amenities
Ranked #25 of 33 Hotels in Eugene
Vancouver, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Didn't like the housekeeping”
2 of 5 stars Reviewed March 17, 2005

We had reserved and prepaid two rooms (same specs and price for each), one for us and one for guests that were travelling with us. Upon arrival we were registered into two rooms. When we got there we noticed that our guests were checked into a room considerably larger than ours. Moreover our room had the most soiled carpeting I personally have encountered at any hotel/motel I have ever stayed at. Both rooms had some cobwebs evident where ceilings and walls met. When we requested a change of room to something to one with at least a cleaner carpet, the front desk obliged. (Incidentally, the hair dryer switch did not work properly in the replacement room, and one had to keep one finger on the switch while the other hand manipulated the dryer. Also, we had to take the coffee maker out of the bathroom, set it on a chair, and plug it into the wall in the bedroom in order to get it to work). Front office staff was good, but the housekeeping and maintenance standards need serious tweaking.

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10 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Lakewood, WA
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed November 18, 2004

Things have really gone downhill at this once attractive property. The restaurant has declined and the rooms weren't as clean as they could be. I'm a frequent guest in Eugene but I won't be going back here.

  • Stayed June 2004
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington dc
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed August 13, 2004

Reserved the room via computer ($75 for one night), pulled in at 10 pm, was directed to a smoking room that reeked (and was too tired to ask to switch). Room was generally fine but just a little dingy -- curtains were beginning to separate from the rod, a lamp didn't work, the bathroom lights were a little underpowered. On the plus side, the room was big, easy to get to (on first floor), service was very polite, and the hotel location was convenient (a five minute walk from the University, and just off I-5).
For $75 a night, this room met my needs. If I were going back to Eugene, I'd probably look for someplace else, but would be content to stay here. But this time I'd call in person to clarify non-smoking room instead of just ticking the box on the computer screen.

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A TripAdvisor Member
2 of 5 stars Reviewed July 21, 2003

We stayed here a few weeks ago. Our room was right by the parking lot and partyers kept us up most of the night. The decor was bad. We could hear the footsteps from the room above. The breakfast was very minimal.
The bathroom was small. The window overlooked another parking lot. The clientele seemed pretty "iffy"...

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Additional Information about Quality Inn & Suites University

Address: 2121 Franklin Blvd., Eugene, OR 97403
Location: United States > Oregon > Eugene
Amenities:
Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #25 of 33 Hotels in Eugene
Price Range (Based on Average Rates): $
Number of rooms: 79
Also Known As:
Quality Inn & Suites University Hotel Eugene
Quality Inn And Suites University
Quality Inn Eugene
Eugene Quality Inn

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