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Comfort Suites of Corvallis: Traveler Reviews

2.5 of 5
1730 NW 9th Street, Corvallis, OR 97330 (Formerly Salbasgeon Suites of Corvallis)
Hotel amenities
Comfort Suites of Corvallis
Ranked #4 of 9 hotels in Corvallis
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55 reviews from our community

    Trip type
Traveler rating
    23
    17
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Date Rating
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
“Ideal Location! Nice Hotel”
5 of 5 stars Reviewed October 10, 2012 via mobile

We stopped here for a one night stay while traveling through Oregon. The room was very spacious and clean. The hotel looked like it has been recently remodeled. The staff was very friendly and the breakfast was great! Would highly recommend.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Louisianagirl51 about Comfort Suites of Corvallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen C, General Manager at Comfort Suites of Corvallis, responded to this review
October 12, 2012
I am so glad you decided to stop in Corvallis while on your trip through beautiful Oregon. Thank you for your words of praise on our redesign. We want each one of our guests to feel at home here so a lot of time and thought went into the changes we made.
Once again, I hope your trip through Oregon went well and next time your in town stop in and see us again, because our goal is to keep up with the changing trends to preserve the feeling of a fresh and new hotel.
Sincerely,
Doreen Cowan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Nevada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Love the Hotel, Hate the Points system”
4 of 5 stars Reviewed September 19, 2012

This hotel is really nice with super friendly staff. I love the free breakfast in the morning. The rooms are nice and big. The only thing I hate, is that I didn't get any points because I got my rate at a group discount. I stayed here for about 14 days and got 0 points because my stay was not eligible because of a mini group discount. I'm the type that saves points for all my vacations and corporate stays. I will not be staying with Comfort Suites again because I spent over $1800 (Paid by the company, of course) and received 0 points for it but people can stay 2 separate nights and already earn a free night stay. The commercial is a lie, stay at Choice Hotels and they will do everything not to give you points.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Enrique J about Comfort Suites of Corvallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen C, General Manager at Comfort Suites of Corvallis, responded to this review
September 21, 2012
Thank you for your kind words in regards to our hotel and the many wonderful amenities we offer. I was disappointed to learn that you are unhappy...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sublimity, Oregon
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Pleasant helpful staff”
4 of 5 stars Reviewed September 17, 2012

Stayed there 9/92012 after a wedding and found the staff from the laundry room to the front desk very friendly and helpful. The room was clean and the only negative was too much furniture in a handicapped room. I'd stay again if I needed a room in Corvallis.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask jum l about Comfort Suites of Corvallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen C, General Manager at Comfort Suites of Corvallis, responded to this review
September 21, 2012
I was delighted to read about your kind words of praise. Given the nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thanks. We strive to provide the best customer service possible to our guests at all times. It’s only through their eyes that we can accurately assess the quality of our accommodations and services.
Again, we appreciate your kind words and suggestions. We are committed to total guest satisfaction, and look forward to your next visit.
Doreen Cowan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
“Surprisingly efficient, clean, and polite at all times”
4 of 5 stars Reviewed June 19, 2012

My wife and I wound up booking a trip at the last minute to the Oregon coast from the Puget Sound, and stopped in at Comfort Suites. The late-night staff were extremely helpful, placing us in a room where we could easily unpack our car and head out early in the morning.

Even though it was a late-night booking and we were last-minute, the staff found us a great room. We went through the standard process of credit card holds for the reservation and slept like rocks through the night until getting up a little later than expected.

As a quick note: anyone who says "Double charged" or "Charged Twice!!!! WARNING!!!!" is probably someone who isn't aware that in the world of hotels, motels, and other vacation rentals, many places put a hold on your credit card for the full amount of the reservation prior to the charges. Thus, if you're traveling with an exceedingly low-limit credit card or choose to use a debit card for the transaction, you might find that the hotel "double-charges" - IE, places a financial hold on the card that expires within a set time limit - in addition to the actual charges.

Of course, most people who spend any time in hotels and understand basic hotel stay practice / financial intelligence might comprehend this fact. However, I also understand that there are other people who fail the Intelligence Test when it comes to basic customer service / hotel stays.

The reality is, the other reviewers who complained about the "double charge" are simply ignorant of the fact that a financial hold is often placed on a card and released post-payment. Both of the other people who complained about a double charge are technically correct; but also completely ignorant of how almost all hotels, bed and breakfasts, and other hospitality suites conduct financial transactions.

Side note: we even got advice on the best place to have breakfast and get good coffee from our front desk rep, Jared, who was more than helpful throughout the entire late check-in process. Props indeed to him.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Trevan Y about Comfort Suites of Corvallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites of Corvallis, responded to this review
June 21, 2012
Thank you for taking the time to share your great experience! A hotel is defined by the quality of service that it provides to its guests. Because a...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Double Charged”
1 of 5 stars Reviewed June 17, 2012

Beware to the traveler who seeks peace and rest with fair charges at this Comfort Suites Hotel! On the 13 of June, 2012, my significant other and I decided to take a mini vacation. We chose Comfort Suites because of the reputation for high standards and good treatment. Upon registering, I told the woman behind the desk we were going to "Pay With Cash". She agreed and, asked to hold a copy of my debt card in case there were "unseen expenses or charges". She assured me neither she, nor the Workers, would actually "run" my card. All went well until I discovered the hotel charged my card for the stay in which we PAID IN CASH more than 24 hours AFTER WE CHECKED OUT! Doreen, the manager, refused to speak with my SO or myself! Ivan, the desk attendant, repeatedly told both my SO and me, "This is not a charge but, an 'Authorization' ". However, the "Authorization" was made more than a DAY AFTER WE PAID WITH CASH and CHECKED OUT! And, the money was debited from my account: it was gone! My SO actually went back to the Comfort Suites Corvallis and demanded a refund... She was told "No"! She asked for "Doreen" the manager... She was told "No"! She even tried to press charges for theft, only to have Ivan lie to the authorities and claim we had both "purchased different services" from Comfort Suites Corvallis. After calling countless times and speaking with both Stephanie and Ivan (Never got the manager Doreen on the phone, she refused to own up to her responsibility) who insisted they had spoken with the bank, I finally got a representative of my bank on the phone. He informed me this "IS A SCAM THE BANK IS SEEING MORE OF! PEOPLE WHO PAY IN CASH ASKED FOR A CREDIT CARD BACK UP BY THE HOTEL ONLY TO HAVE THE CARD CHARGED AFTER THE CASH IS PAID!" The Rep also told me, "Comfort Suites Corvallis "HAD NOT CONTACTED THE BANK REGARDING A REVERSAL OF THE BOGUS CHARGE!" IVAN and THE ENTIRE STAFF of COMFORT SUITES LIED TO US for 2 DAYS! The bank rep called Comfort Suites Corvallis on a three-way line with me. He got my money back in 30 seconds! I have stayed in motels all over the country and the world. Never have any of the establishments I have patronized charged my card when paying with cash! From flop houses to 4 Star Hotels, none of them have ever treated me or, my SO, with blatant disregard for our rights, bald-faced lies and rampant disrespect. This hotel stole from us then, unilaterally denied it... Then, wouldn't allow us to speak with the management and refused to fix the problem... Lied... Cheated... Do not do business with these hucksters! Please note that there are at least 2 other reviews in which the customers were double billed and received no fair avenue for recourse or compensation for their trouble. Thanks for reading and, Beware!

Room Tip: Pick another hotel or motel. The YMCA is better than this joint!
See more room tips
  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Ask michael j about Comfort Suites of Corvallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites of Corvallis, responded to this review
June 21, 2012
This hotel has been in business since 1998 we strive to provide the best customer service possible to our valued guests at all times. From time to time things happen that are out of our control. We did everything in our power to contain the situation. We contacted the guests bank and the hold on this guests account was released on Saturday June 16, 2012. The guest was not double charged. As you may have noticed the guest had no complaints about their room or of the many amenities offered here. I apologize to all the readers who use this site to seek or make genuine reviews about a hotel.
A hotel must be able to guarantee that they will receive the funds from a guests stay and the only way to do so is to hold the funds from their account, otherwise, they could spend the money elsewhere, and the funds would not be available to process the check out transaction. This practice is not a scam it is an industry standard procedure whether it is done at a hotel, for a car rental, a gas station, or restaurant.
A guest may wish to pay cash upon their check out of the hotel, however, you still must guarantee upon check in that you have the funds to pay for the services rendered during your stay. Therefore, you must produce a credit or debit card upon the check in process. As in this guests case, if you decide to pay cash upon checkout you are taking the risk of the funds being tied up in your debit account until the bank releases it.
Respectfully,
Doreen Cowan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Comfort Suites of Corvallis

Also Known As:
Comfort Suites Of Corvallis Hotel
Comfort Suites Of Corvallis Hotel Corvallis
Salbasgeon Hotel Corvallis
Address: 1730 NW 9th Street, Corvallis, OR 97330 (Formerly Salbasgeon Suites of Corvallis)
Region: United States > Oregon > Corvallis
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Corvallis
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
We designed each of our suites to feel more like a second home than a stark hotel room. The result is the kind of space you want to settle into. Every suite has a spacious seating area with an easy chair and a sofa. For your convenience we provide a refrigerator, coffee maker, microwave and an iron and ironing board. For our business travelers we have provided a spacious desk area with an ergonomical office chair where you can comfortably work using our high speed wireless internet and after you have finished your work you will enjoy the creature comforts of your own home. For your viewing pleasure we have over 100 channels on our new High Definition Flat Screen televisions. You feel well rested on our brand new pillow top mattresses which have been expertly designed for an undisturbed, quality sleeping experience. Please join us in the mornings for our complimentary buffet style breakfast where you will find delicious fresh prepared food by our Executive chefs. To name a few, you can choose from scrambled cheesy eggs, sausage, or bacon, fresh fruits, yogurt, donuts, danishes, muffins, juice, and coffee. Our Chefs keep a variety of menus so you can enjoy something different each day you are here.To help in keeping with your fitness routine our Exercise room provides several options to suit your exercise needs such as Elliptical machines, Tread mill, Bike, and weight machines. Corvallis provides many running paths and trails if you choose to enjoy a run outdoors. The kids will enjoy our large heated indoor swimming pool while you relax in our spacious hot tub. ... more   less 
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