Beware to the traveler who seeks peace and rest with fair charges at this Comfort Suites Hotel! On the 13 of June, 2012, my significant other and I decided to take a mini vacation. We chose Comfort Suites because of the reputation for high standards and good treatment. Upon registering, I told the woman behind the desk we were going to "Pay With Cash". She agreed and, asked to hold a copy of my debt card in case there were "unseen expenses or charges". She assured me neither she, nor the Workers, would actually "run" my card. All went well until I discovered the hotel charged my card for the stay in which we PAID IN CASH more than 24 hours AFTER WE CHECKED OUT! Doreen, the manager, refused to speak with my SO or myself! Ivan, the desk attendant, repeatedly told both my SO and me, "This is not a charge but, an 'Authorization' ". However, the "Authorization" was made more than a DAY AFTER WE PAID WITH CASH and CHECKED OUT! And, the money was debited from my account: it was gone! My SO actually went back to the Comfort Suites Corvallis and demanded a refund... She was told "No"! She asked for "Doreen" the manager... She was told "No"! She even tried to press charges for theft, only to have Ivan lie to the authorities and claim we had both "purchased different services" from Comfort Suites Corvallis. After calling countless times and speaking with both Stephanie and Ivan (Never got the manager Doreen on the phone, she refused to own up to her responsibility) who insisted they had spoken with the bank, I finally got a representative of my bank on the phone. He informed me this "IS A SCAM THE BANK IS SEEING MORE OF! PEOPLE WHO PAY IN CASH ASKED FOR A CREDIT CARD BACK UP BY THE HOTEL ONLY TO HAVE THE CARD CHARGED AFTER THE CASH IS PAID!" The Rep also told me, "Comfort Suites Corvallis "HAD NOT CONTACTED THE BANK REGARDING A REVERSAL OF THE BOGUS CHARGE!" IVAN and THE ENTIRE STAFF of COMFORT SUITES LIED TO US for 2 DAYS! The bank rep called Comfort Suites Corvallis on a three-way line with me. He got my money back in 30 seconds! I have stayed in motels all over the country and the world. Never have any of the establishments I have patronized charged my card when paying with cash! From flop houses to 4 Star Hotels, none of them have ever treated me or, my SO, with blatant disregard for our rights, bald-faced lies and rampant disrespect. This hotel stole from us then, unilaterally denied it... Then, wouldn't allow us to speak with the management and refused to fix the problem... Lied... Cheated... Do not do business with these hucksters! Please note that there are at least 2 other reviews in which the customers were double billed and received no fair avenue for recourse or compensation for their trouble. Thanks for reading and, Beware!
- Also Known As:
- Comfort Suites Of Corvallis Hotel
- Comfort Suites Of Corvallis Hotel Corvallis
- Salbasgeon Hotel Corvallis
- Official Description (provided by the hotel):
- We designed each of our suites to feel more like a second home than a stark hotel room. The result is the kind of space you want to settle into. Every suite has a spacious seating area with an easy chair and a sofa. For your convenience we provide a refrigerator, coffee maker, microwave and an iron and ironing board. For our business travelers we have provided a spacious desk area with an ergonomical office chair where you can comfortably work using our high speed wireless internet and after you have finished your work you will enjoy the creature comforts of your own home. For your viewing pleasure we have over 100 channels on our new High Definition Flat Screen televisions. You feel well rested on our brand new pillow top mattresses which have been expertly designed for an undisturbed, quality sleeping experience. Please join us in the mornings for our complimentary buffet style breakfast where you will find delicious fresh prepared food by our Executive chefs. To name a few, you can choose from scrambled cheesy eggs, sausage, or bacon, fresh fruits, yogurt, donuts, danishes, muffins, juice, and coffee. Our Chefs keep a variety of menus so you can enjoy something different each day you are here.To help in keeping with your fitness routine our Exercise room provides several options to suit your exercise needs such as Elliptical machines, Tread mill, Bike, and weight machines. Corvallis provides many running paths and trails if you choose to enjoy a run outdoors. The kids will enjoy our large heated indoor swimming pool while you relax in our spacious hot tub. ... more less
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