Regarding our stay at the Edgewater Inn at Coos Bay;
When we arrived we were tired due to a very long drive. At check in, I saw the terse little note that they had on the front desk for smokers which amounted to nothing more than a $300.00 threat; that the rules for smokers included the balcony or patio.
Since we are smokers, this offended me. There is no reason that smoking outside should be any kind of issue be it on the balcony or patio. We don’t smoke in our own house and haven’t for about the last 10 or 15 years, so smoking outside is normal for us even in inclimate weather. Nevertheless, we respected their rules and smoked at least 30 feet from the building.
When we entered the room we found it to be clean and orderly. Then we saw even more ‘threats’ that were left in the form of notes for their guests. One was in the bathroom where they told us to make a decision to help them conserve water by hanging up our towels; the other was on the table where it was mentioned that any missing items would be charged to our credit card.
This is middle school hall monitor mentality; their guests do not wish to be treated like 13 year olds.
I know and understand that they need to set parameters for their guests on the rules of their facility, but they need to do it in a different manner. We would no sooner steal anything from the room or smoke in it. I can confidently say we are honorable people who follow the rules no matter how much we may not like them.
Then, on the last night of our stay, we came back and found yet another note that was left by housekeeping on our table that was a ‘friendly reminder’ that this was a non smoking room and that smoking was not allowed in the room or the hallways. This note made me furious since at no time did we smoke in the hallways, the room, or anywhere near the facility. This note cost them their tip.
Their staff is lucky that my wife took this note to the front desk and had words with them and not me; I would have let everyone know on no uncertain terms that we hadn’t smoked in the room or on the patio or anywhere near the building and to stop threatening us with a $300.00 fine.
Any smoking related odors that were imagined by housekeeping either came from someone else, or perhaps the clothes we had hanging in the closet because we never smoked anywhere at any time near or in their building and we were more than diligent about following their rules. We never littered the property with cigarette butts; we properly extinguished and disposed of them.
As we sat outside on the sidewalk that follows the water, (30 feet from the building) we saw and talked with at least 4 other guests that also smoked. This should tell them something; a lot of their guests are smokers. One gentleman even smoked a cigar. They need to stop threatening these people; they pay their wages and make it possible for them to even have a job.
Smoking on patio’s or balconies should be allowed unless there is a complaint by another non-smoking guest. Even though their rules are ridiculous and prejudiced we diligently followed them because we don’t want trouble.
Their facility is a nice one with an ok setting, and the room was clean and well maintained; but we will not be back to use it. Since we are smokers, I’m sure they are fine with that. I do intend on writing more reviews to warn any smokers about this facility and its threatening rules; this note is just the beginning.
Their management staff and all the other staff need to have customer service training in this area; they need to treat their guests as welcome, whether they smoke or not; and as they themselves wish to be treated.
We won’t be back.
- Official Description (provided by the hotel):
- Coos Bay's only waterfront motel, the Edgewater Inn is located one block off of Highway 101 in the heart of the southern Oregon coast's recreational and business capital. The motel offers waterfront rooms, standard units, spa rooms, hot tub suite, full kitchen suite, and a two room suite. Indoor pool & hot tub and exercise room, business center, cont. breakfast in the lobby each morning, and guest laundry with washer & dryer (fee). Pets are welcome (fee). Within minutes you can visit Oregon's sand dunes, ocean beaches, premier restaurants, golf, fishing, and the world famous Shore Acres State Park. Whale watching, hiking, biking, crabbing, beachcombing, dune buggies, spectacular sunsets - it's all here waiting for you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Booking.com, Priceline, Orbitz, Odigeo, Cheap Tickets, Hotwire and Agoda so you can book your Edgewater Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Edgewater Hotel Coos Bay