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“Great customer service, dog friendly, lovely rooms” 4 of 5 stars
Review of Surfsand Resort

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Surfsand Resort
3.5 of 5 Resort   |   148 West Gower Ave, Cannon Beach, OR 97110   |  
Hotel amenities
Ranked #6 of 14 Hotels in Cannon Beach
Certificate of Excellence 2014
Portland, Oregon
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great customer service, dog friendly, lovely rooms”
4 of 5 stars Reviewed January 23, 2013

This is the definition of customer service, both for us and our pup! Thank you, Surfsand, for your friendly staff, cozy fireplace in the room, treats in the lobby, and lovely amenities. We'll look forward to spending more time with you!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUManager, General Manager at Surfsand Resort, responded to this review, January 25, 2013
We are so humbled by your wonderful comments about the Surfsand team, treats (for you & the pooch) and lovely amenities.

Looking forward to your return,
Jerry W. Martin
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612 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Seattle, Washington
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 20, 2013 via mobile

I love Cannon Beach and I love staying at the Surfsand. Yes, it's a little pricey, but is probably the nicest hotel in the area. The staff is exceptional - very friendly and helpful. The place has free wi-fi for guests, which is good since phone reception can be a bit spotty on the Oregon Coast. The bathrooms have a large tub that is great for soaking and a nice walk-in shower. The bathroom also has a TV in it...a splurge for me since I don't want to do that in my own home. If you are lucky enough to get a beachside room, the views are incredible and it's fun to see all of the bonfires on the beach at night. I would definitely recommend this place if you are not on a tight budget.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUManager, General Manager at Surfsand Resort, responded to this review, January 23, 2013
We very much appreciate your great review of our Resort. The televisions in the bathroom are a favorite among our guests. We look forward to your next visit with us.

Thank you,
Jerry W. Martin
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 5, 2013

This is the only place for you in Cannon Beach.

In terms of standard, value, location and service, you wont find better in the locality. This gem of a resort is located right on the beach but in close proximity to everything you need and it offers a number of personalized amenities that really give it a unique feel (Beach Bonfire Service, Fresh Baked Cookies, Ice Cream Social, Cabana Service etc - the list goes on).

I travel a lot around North America for business so Im accustomed to generic/bland 5 star facilities - Whilst this resort is a little weathered (as to be expected), it certainly makes up for it with its personality and uniqueness. The customer service, from check-in to check-out, was outstanding. Travelling with our English Bulldog can often be a difficult experience but the staff could not have been more accommodating and the resort is extremely pet friendly... We will be sure to return to Surfsand again in the future - hopefully we wont have to wait too long!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUManager, General Manager at Surfsand Resort, responded to this review, January 23, 2013
Your generous review of our resort is much appreciated!
We pride ourselves in being extremely dog-friendly, and look forward to seeing your English bulldog again soon.

Thank you and do not wait too long to return,
Jerry W. Martin
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Auburn, WA
Top Contributor
83 reviews 83 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 4, 2013

We chose the Surfsand Resort because of the great ratings on Trip Advisor. We haven't been to Cannon Beach in a while a the hotel we used to stay in wanted $500 a day. Our timeframe was just before Christmas. We booked a beachfront suite for $249 a night and we loved it. From the balcony you could see Haystack Rock and the sunset. The bedroom was in back and the mini living-room was beachfront. We had a mini refrigerator and microwave, along with glasses, dishes and cutlery for 2. We were able to have breakfast in our room, which is our preference, and one evening we decided to watch the sunset and eat in the room. We would definitely stay at the hotel again. For us, it was 5 star because of the room amenities, the proximity to the beach and what we thought was a reasonable price.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUManager, General Manager at Surfsand Resort, responded to this review, January 23, 2013
We are so glad that you chose to stay with us at the Surfsand Resort. We thoroughly enjoy hearing how much guests like you, enjoy the amenities in which we provide. We are so delighted that you had the opportunity to experience meals in your room. Our location to Haystack Rock makes for a delightful, in-room dining experience.

Many Thanks,
Jerry W. Martin
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Denver, CO
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

This is our second stay at this resort & we still LOVE it! The staff is great, the rooms are clean & cozy, and the view is amazing! We enjoy having a fire place in our room and we like having the option to watch TV from any room. If possible, stay in a beach front suite. Only downside - none of the movies we wanted were available to borrow during our stay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUManager, General Manager at Surfsand Resort, responded to this review, January 23, 2013
We are so happy that you were able to be a guest with us once again, and enjoyed it as much as your previous stay.

Happy that you Love this place,
Jerry W. Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zanesville, Ohio
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 3, 2013

We had a beach front room with a small patio opening up to the beach. The room was great, with a gas fireplace, and nice large bed. The room was clean and perfect. I would go back to Surfsand and recommend it.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUManager, General Manager at Surfsand Resort, responded to this review, January 23, 2013
Thank you for taking the time to compliment our resort. We gain numerous repeat guests here, and welcome each of them back every time.

Hope to see you soon,
Jerry W. Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed December 31, 2012

Very friendly and helpful staff. The room was clean and had a comfortable bed. Nice rec swimming pool that is family-friendly (starts at 4"), much better than the usual grungy indoor swim pools at the coast. In-room coffee was terrible no matter how many different ways I made it. The room was nicely updated and well insulated (read: warm). The gas fireplace actually warmed the room. The spacious bathroom had a panel that allows you to sit in the tub and look at the view or at the TV -- pretty fun!

The view was a serious bummer; even though the hotel described the partial obstruction I was unprepared for just how "partial" it was -- see the pictures. If you get a room further down the hall then it would be ok -- try numbers 03 and higher (2103 is 1st floor, 2103 is 2nd, 2203 is 3rd). It's ok in the winter for a couple of nights but if I were staying there in the summer I would have been mightily peeved. I would have given this four stars if the room were more appropriately discounted for the nearly total obstruction, and if the "partial" obstruction were more candidly described by management, perhaps by attaching a photograph.

The hotel is in an excellent location for Cannon Beach -- a stone's throw from the tide pools at Haystack Rock and just a little stroll into town for dinner. The microwave, dorm fridge with a freezer, and basic utensils were sufficient to allow some basic in-room dining. I didn't try the restaurant -- it sounds pretty expensive and there are plenty of alternatives.

I saw a large fan in the closet for the uncommon summer day that warms up enough to need one -- Portlanders escape to the coast in August to beat what we consider to be the heat (we melt at 90°), so some previous posts about no A/C shouldn’t scare people away. Overall a nice place although I thought the price was pretty high considering it’s just a nicely updated room at the beach.

Room Tip: Avoid rooms 2201, 2201, 2301 and the sequences up to room 2304. The "partial obstruction"...
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUManager, General Manager at Surfsand Resort, responded to this review, January 23, 2013
Thank you for taking the time to do a review. The staff is by far the Resorts best feature, I am glad that you enjoyed the pool and the overall room amenities.
I do apologize for the view of your room not being described correctly; we try not to over sell the views that are not our premier views.
Let me know when you want to come and stay again, I would like to make up for the view.

Jerry W. Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surfsand Resort

Address: 148 West Gower Ave, Cannon Beach, OR 97110
Location: United States > Oregon > Oregon Coast > Cannon Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Cannon Beach
#5 Romantic Hotel in Cannon Beach
#5 Family Hotel in Cannon Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Surfsand Resort 3.5*
Number of rooms: 95
Official Description (provided by the hotel):
The oceanfront Surfsand Resort is steps from Haystack Rock and features stylish, contemporary guest rooms with a serene and tranquil vibe. IPod docs, deep soaking tubs, fitness center, indoor swimming pool, kids crafts and seasonal cabana service are just a few of the fun extras that you'll find at the resort. Located just 70 miles due west of Portland, this full-service resort welcomes guests with warmth and hospitality. ... more   less 
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Also Known As:
Surfsand Resort Cannon Beach
Surfsand Hotel Cannon Beach

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