The location is great and there is a view of the rock, and there was a fireplace. Those are the only three good things about this inn. We chose Tolovana based on the pretty good tripadvisor reviews. We were on a budget but also on our honeymoon, so we wanted a decent place that wouldn't break the bank.
The balcony was TINY and the room was hot but if you open the sliding glass door, the room fills with smoke from the beach fires. The rest of the space was ok, but seems like a lot to spend for an outdated studio-type room where the bed is in the middle of the room.
The main reason we are giving Tolovana a poor rating is that we found BLOOD on 4 surfaces. A streak on the wall, a streak on the door, on the doorjamb and then a smear on the shower curtain. DISGUSTING. Clearly, they don't clean the rooms well. I called the front desk and they were apologetic, and sent a maid up within 15 minutes. However, all she did was a quick spot clean on the parts she could see and switch out the shower curtain. I wanted either a new room at that point, or a major, every surface scrub-down. For the rest of our time there, I was laying out paper towels to make food and treading lightly on surfaces. I'm not even much of a germ-o-phobe or a clean freak. But finding blood all over your condo and having them barely clean it, that is just nasty. They never even offered a discount or checked in to make sure it was cleaned. On your honeymoon, the last thing you want to think about is who was there before and why they were bleeding.
We would never, ever stay here again, and wouldn't recommend it. Spend the extra $ and get a cute little cabin or something.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer, I wish to apologize for the cleanliness issue and want to assure you that complaints of that nature are truly a rare occurance. We pride ourselves in the condition of all of our rooms and suites, both in terms of cleanliness and maintenance. I tried to investigate the particulars of your stay, but noted that your stay was in September but your posting was made during the last week of December. Memories tend to fade after several months, but we are always vigilant about following up on our guest's concerns.
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I came aboard as the new General Manager at the Tolovana Inn during the month of December and would appreciate more details as well as the opportunity to make things right. I would ask that you please contact me directly at Matt@TolovanaInn.com so I may personally address the matter. Thank you for staying with us and sharing your comments so that we may continually improve our operations.
Matthew P. Foley
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.