It started out promisingly enough -- I called for a same-night reservation, mid-week. I asked them if it was clean and quiet, they said it was. I also asked specifically if they had a room that was not under a stairwell or next to the ice/coke machines as we are light sleepers. The woman at the other end of the phone said "I've got your back." Twice. I made a reservation for a room at $115, not including tax.
Well, we got there and the front desk was slammed, the only clerk was completely harried and when I walked into the lobby she barked: "You'd better have a reservation!" (Yikes, really?). I got in line and waited and when it was my turn, she found the reservation, no problem. I repeated my two requests (not under a stairwell, not next to the ice/coke machines. She handed me the keys to 115, which, was right under a giant stairway to the second floor and next to the vending machines. Really? I went back to the office and at first, she refused to change my room claiming they were all sold out, but I held my ground and she finally gave me the keys to another room that was a few doors down. We went into the room, it was dark, dingy and dirty. It smelled like poop and really strong cleaning fluids. There were giant dark stains on the carpet. AND, the piece de resistance? There is a bar about 100 feet from the motel rooms and a nasty old drunken man started knocking on my door and wouldn't stop until I opened it, wrong room! which I'd told him through the door. There were three loud kids playing hacky sack outside our door too. Some "resort" (the full name of this place is the "Brooking's Inn Resort).
Basically, I'd been sold a filthy 29$ motel room for $115. I sat on the edge of the chair in the room (I didn't even want to bring my stuff in) and decided I'd rather sleep in the car than stay in this dump one minute more. I went to the front desk and ennumerated my complaints to the woman, including the part about the drunks and loud kids and she looked at me and said "People are on VACATION. They are here to HAVE FUN." Bad attitude. She could see that was the wrong response and gave me a refund without any further hassle. We couldn't get out of there fast enough. Don't wast a minute of your precious time here. We went across the street to the WIndward Inn, it was cute and clean and $79.00. And they were nice.
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- Also Known As:
- Brookings Hotel Brookings
- Brookings Best Western