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“Not What I Expected” 3 of 5 stars
Review of Super 8 Bend

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Super 8 Bend
2.0 of 5 Motel   |   1275 SE 3rd St. or Business 97, Bend, OR 97702   |  
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Ranked #24 of 42 Hotels in Bend
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238 reviews from our community

Traveler rating
    50
    64
    58
    39
    27
See reviews for
109
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Kansas City, Missouri
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 29, 2013

My siblings and I took a trip to Oregon for a trip that we called, "A Celebration of Their Lives" because we lost both of our parents and wanted to do something uplifting to honor them. I called the Super 8 in Bend Oregon, booked two rooms and gave my credit card number to hold the rooms. I told the clerk that we would arrive very late and she said that was fine. One of my brothers went to check in with me and we were asked how we would pay for the rooms. He said he would charge the room he and our brother would share and I told her my sister and I would share the other room and I would pay cash since I did not want to charge anything on this trip. She said I'd have to pay a $50 deposit which I understood because I imagine there are some people who might skip out without paying, so, I gave her the $50. Now here was my mistake...since it was late and we were tired from a long days driving, I didn't not ask for a receipt nor did she offer one. The next morning when we went to check out I asked what the balance was that I owed. The new clerk said we were paid up. I explained that I owed a balance and she said they were charging it to the card I used when I booked the room. I explained the conversation that took place the night before and said I would not pay another $50. She called the other clerk who said she never got the $50. I said I didn't know what happened to the money and I wasn't accusing the clerk of pocketing it and I know things happen and things can get misplaced, but I still was not paying. I asked to talk with a manager and talked on the phone with an assistant mgr. who pretty much said I was lying because the night clerk had worked there a long time and wouldn't do anything dishonest. A very nice lady who was waiting to checkout spoke up and said she was told the same thing about the $50 deposit if the paid in cash. I then called the corporate office and explained the stiuation and was asked to pay the $50 and they would "check into it" and I would hear from them by the end of that week. Since it had already put us 30-40 minutes behind schedule and we wanted to continue with our trip I reluctantly paid it and left. A few days later I got an email from a manager at the motel who said she was sorry about the confusion at check-in AND wanted to "make sure I found the money I left at the motel" !!! I didn't not talk with her because I knew she still did not believe my story or even believed that her employee could have made a mistake. Well...this morning I heard from the corporate office and was told I would receive a check for the $50. When the manager won't believe that an employee could have misplaced a payment, made a mistake or whatever and pretty much called me a liar I would definitely NOT stay there again and if you do, you better make sure you ask for a receipt no matter how tired you are!!!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise
2 reviews
4 of 5 stars Reviewed August 29, 2013

Hotel is clean and quiet. TV reception is not all it could be. Days Inn has much better breakfast.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 19, 2013

Our family to Oregon for a reunion and went on line to order a room at the Super 8 in Bend, OR. We were a little disappointed with our room when we arrived. However, when we spoke to Julie at the front desk, she went above and beyond the call of duty to help us with our accommodations! She kept a smile on her face and a "let me fix that for you" attitude! She is a jewel!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Bend

Address: 1275 SE 3rd St. or Business 97, Bend, OR 97702
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 42 Hotels in Bend
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Bend 2*
Number of rooms: 79
Official Description (provided by the hotel):
Located on Business 97 just minutes from Downtown Bend, Old Mill District and Les Schaub Amphitheater. 25 miles to Mount Bachelor, Free Hot Breakfast with Belgian Waffles, Heated Indoor Pool & Hot Tub, Free WIFI, Satellite Television with movie channels, Guest Laundry. Truck Parking is available. A number of restaurants within walking distance include Outback Steakhouse, Versante Pizza, Mcdonalds, Quizno's. ... more   less 
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Also Known As:
Super 8 Bend Hotel Bend
Bend Super 8
Bend Super Eight
Super Eight Bend

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