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“Not as expected, poor customer service” 2 of 5 stars
Review of Seventh Mountain Resort

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Seventh Mountain Resort
3.0 of 5 Hotel   |   18575 SW Century Dr., Bend, OR 97702   |  
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Ranked #24 of 43 Hotels in Bend
GreenLeadersGold level
Boise, Idaho
1 review
3 helpful votes 3 helpful votes
“Not as expected, poor customer service”
2 of 5 stars Reviewed August 20, 2013

We reserved a guest room with a king bed. We arrived at approximately 1PM and the peevish front office staff forced us to wait until 4PM before we could occupy the room "our policy is the rooms are not available before 4" she said (we suggested that perhaps not all rooms were available, but very likely at least one was ready-especially with a strictly enforced 11PM check out) . The room was atrocious. Furnishings consisted of a bed, two mismatched night stands, a tiny desk with a dirty chair, a very old, worn maroon swivel rocker and a particle board armoire. There was no table with chairs. No place for a couple to sit and relax. No note pad, no pens, no drinking glasses. Astoundingly, there was not even a mini refrigerator! All our food spoiled. We suspect the purpose of no refrigerator and no table is to discourage food in the rooms--better to promote the onsite, over-priced restaurants. The shower was old preformed plastic with exposed plumbing; The walls were so thin we could hear the conversations and the television from the room next door (there was a locked adjoining door between the rooms). When we called to complain about the walls and the noise, the desk clerk was rude and unhelpful. Same for the desk clerk the next day when we asked to change rooms "the other rooms are already taken by the people checking in today" (we suggested her comments were nonsensical since it was 9AM and the resort strictly enforces a 4PM check in) . This resort guest room was less comfortable than the cheapest interstate motel.
The location is quite a distance from Bend, which we learned when we had to drive back into town. The tennis courts are completely useless, each of the four bisected by large, gaping unsealed cracks. We scratched our heads over the persistent puddle of water occupying one side. There is a basic swimming pool, and a functional fitness room. Unmarked dusty trails can be accessed behind the resort , but we were worried about getting lost in the desert heat. There are many other choices for rooms in the Bend area, and I can honestly see no reason to book a room here.

Room Tip: Based upon our experience, I suggest you give this resort a wide berth.
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • Any
English first
Portland, Oregon
Top Contributor
197 reviews 197 reviews
30 hotel reviews
Reviews in 68 cities Reviews in 68 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 19, 2013

This is a great property if you have a family or dogs. We stayed in a 1 bedroom condo with 4 adults. There was a murphy bed in the living room and a separate bedroom. The condo had a nice balcony with mountain and river views. Our pets were allowed for a fee. There are several pools, trails, a restaurant, and all sorts of activities and it's not too far from Bend. It would be a fun place to spend a week relaxing with your family. My only complaint is the a/c was really loud and sounded like it was clanking and creaking throughout the night. Otherwise, it was pretty quiet and the small kitchen was well appointed for cooking.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 15, 2013

We visited at the end of August and were so pleasantly surprised by this gem. The grounds are gorgeous, there are a million and 1 activities. There are numerous local crystal clear lakes (we spent the day at Elk Lake SUPing). We also did their white water rafting trip and it was SO fun! Our kids are 9 and 13 and it was just the right level of rapids to be really fun and not TOO scary. There's horseback riding and an arcade and three pools. But its designed so that it never felt crowded. We're just sad we didn't stay longer.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, Oregon, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 14, 2013

My husband and I just got married at Seventh Mountain Resort in early August. We stayed there for 10 days for our wedding and honeymoon. We also stayed at Seventh Mountain a couple of times in the last year leading up to the wedding for planning purposes. For the most part, our experience was generally good, aside from a few little hiccups.

We decided to hold our wedding at Seventh Mountain because my husband's family used to vacation there when he was growing up and because it was more affordable than most other places we checked out. Rather than having a venue fee and catering charges on top of it, they just have a catering minimum that you have to meet, which was very easily met and exceeded with our 100 person reception.

The good:
*Beautiful grounds with lots to do for all ages. Be sure to hike the trails from the resort down to the river. I took a morning horseback ride one day that was really fabulous.
*Good food - everyone at the reception enjoyed the food. The only thing I ate there that I was not thrilled with was the beef stroganoff in the bar, it was bland. I highly recommend the pizza and the cesar salad on the bar menu. We would love to see the bar menu expanded. We would have had more dinners in the bar if they had some more food options. We did enjoy several breakfasts in the Seasons restaurant.
*All of the rooms we had on our various trips were very nice. The resort is making a lot of efforts to be green, including only offering house keeping services on an as needed basis. We actually appreciate that as people who are environmentally conscious and even when staying there for 10 days, we had no issue with it.
*We only enjoyed the pools once when we were there. There were always so many kids that we tended to opt to go up the Cascade Lakes Highway and visit one of the several lakes for swimming instead. If you have kids, they will love the pool area.
*The woman who handles the weddings at the resort, Sabriena, was awesome and very helpful. She hooked us up with a free stay on one of our pre-wedding visits and was quick to solve any problems we encountered. She was our go-to person at the resort and was great. She walked us through our rehearsal and was there for whatever we needed the afternoon of our wedding. She really did a great job.
*We got married on the South Rim Lawn which was beautiful. We originally planned to get married on a different lawn towards the front of the resort, but changed those plans when we learned that the Cascade Lakes Relay Race was coming through the day of our wedding. I am actually really glad that happened because I preferred the site we ended up with. It was much more private.
*We had our reception in the Broken Top Room and patio and it was perfect, I loved the indoor/outdoor with the room and the patio. It is a really lovely space. The catering staff did a great job.
*All in all, our wedding and honeymoon was all that we hoped it would be at Seventh Mountain.

The not so good:
*We had a few issues with the room block for the wedding. We had a couple of instances where people called to make their reservation and were told there was a 3 night minimum requirement. Sabriena was quick to fix this issue for us, but once the room block we made arrangements for was full, people were required to book for a 3 night minimum. It seems that we misunderstood this when we made our initial room block arrangements. We thought that once our block was full, they would add on additional rooms if they were available, and those rooms would not be subject to a minimum stay. Unfortunately, we misunderstood and once the allotted number of rooms were full, additional guests added were required to book 3 nights. This was perhaps the biggest frustration we had along the way, so just be sure that you completely understand the room block requirements and be sure to include enough rooms initially so that some of your guests may not be required to stay for 3 nights if they don't want to. However, you will be required to pay for all the rooms in your block, even if they are not filled, so keep that in mind too.
*We felt on various occasions that communication among the different areas of staff at the resort may not be that great. There was one thing in particular that stood out; on the night of our wedding when we returned to our room, we were left a lovely bottle of prosecco and some chocolates by Sabriena. Unfortunately, that lovely gesture was discounted when we saw that items for another couple were also left in our room, and not by someone from the resort. There was a rose petal heart on our bed, a gift, and a card with two names that were not ours on it. It appeared that the resort had let someone into our room to leave a gift for their friends, but were let into our room by mistake. After my husband spoke with Sabriena about it, we had a very apologetic email from a manager at the resort assuring us that they had spoken with employees to ensure that mistake would not be made again. It was annoying, but also kind of comical, we had several good laughs about it.
*Lastly, one of our guests encountered an issue when the large 3 or 4 bedroom condo they had reserved was put up for sale before the wedding. The resort instead gave them 3 one bedroom condos. For them, it was not a big deal as everyone staying with them were adults, however, if circumstances had been different and the large condo had been reserved for a family with several children, it would have been a real problem.

We really expect that no matter where we got married, there would have been a few issues to be dealt with. Weddings never go off without any issues in my experience, so those that we encountered were nothing too serious and really our wedding experience was fabulous and we are very pleased. We will certainly visit Seventh Mountain again in the future. Central Oregon is stunningly beautiful and Seventh Mountain is a great place to stay and experience it. Everyone who attended and stayed at the resort really enjoyed their time there.

Room Tip: We found that we heard a lot of noise from people just going up and down the stairs outside, especia...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Oregon
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 29, 2013

This has been my 3rd year that I've stayed at this resort and I will never go back. Seems like each year it's gone from back to worse. Found out this year after our first night that they no longer offer maid service or housekeeping. After a day of playing golf, we returned to our room after 5:00 and our beds were not made nor the trash was emptied. After we phoned the front desk to inquire, they sent some cleans towels. On the secord day, I took a nap on the sofa and woke up covered with horrible bug bites from head to toe!

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRepresentative, Director of Sales at Seventh Mountain Resort, responded to this review, July 31, 2013
We are sorry your stay was not enjoyable. The resort initiated changes to the housekeeping policies as part of an overall vision of our green and sustainability practices. We understand that our business activities impact the earth and our resources. We are striving to reduce energy consumption, improve air quality, conserve water, and minimize waste. We are happy to replace amenities, help remove garbage, and bring replacement linens at anytime while guests are staying at the resort. Housekeeping services are available and can be scheduled for a nominal fee. While bugs are inevitable at a resort in the National Forest we do understand that bites will put a damper on your experience. The resort does have a robust pest control program in place to reduce these types of experiences but we are very sorry you were bitten.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgewater, New Jersey
1 review
4 of 5 stars Reviewed July 27, 2013

We had a group of 7 adults staying in a 4 bedroom townhouse. The unit was amazing. We also went on their rafting trip. It was a well organized and guided two hour trip. The food at the Rim Rock was disappointing, but that is the only flaw to be found in our stay.

Room Tip: 4 br townhouses all brand new and immaculate!
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2013

Wonderful 5 night vacation! After reading reviews of resort-managed rooms not all being updated I decided to go the VRBO route to ensure what exact unit I would get, what it came with etc.I rented a condo thru VRBO (vrbo id149458). It had one bedroom with a king bed, and a murphy bed in dining area that folds up easily "out of sight out of mind".
The owners were easy to communicate with, replied promptly and clearly. Check in was easy and quick. I was a bit nervous because the group ahead of us mentioned a wedding in the pavilion which I knew was next to our Building 21. However, they had to obey the noise ordinance as well so it was not an issue! In fact my 8yo son and I opened up the deck door and danced to the reception music in our unit, quite fun! The condo was wonderful, we will be back! Location at the resort is perfect, easy to get to everything and the view from the deck is perfect for a morning cup of coffee. The master bed was so comfortable! I'm over 6' and the shower in the master bath was wonderful as well, no bending over to wash hair like in many hotel showers. I imagine those a few inches taller would find it adequate as well. Plenty of drawer and closet space, so nice not to live out of the suitcase. Kitchen was well appointed, there was not a utensil that I needed and couldn't find. We loved the professional waffle maker, so easy to use flip the switch and wait for the beep! I liked the options of eating at the island, kitchen table or the deck which is where we ended up most times! Can't beat the view! We used the murphy bed one night when we gave up the master to family, it too was comfy. Living room area was nice, had some board games which was fun. We brought Twister and there was enough floor space to set it up in living room. Couch could use updating, I hear a new one is on the way. Who goes on vaca to sit on a couch anyway ;-) Having a 2nd full bathroom, with more closet space, off the living area was nice. Perfect home base for a Bend vacation. Obsidian Flow and Lava Tube Caves were an easy drive.

The resort itself could use some updating, especially kids arcade and some grocery options would be nice. It's not what I remember from years ago but met our needs and my 8yr old son doesn't know any different. Pools were nice/clean, horseback riding wonderful and mini-golf fun. The large grassy area perfect for a game of catch or tag! Wonderful unit and we will return!

Room Tip: I would go the vrbo route to make sure you get what you want in a room.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seventh Mountain Resort

Address: 18575 SW Century Dr., Bend, OR 97702
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Bend
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Seventh Mountain Resort 3*
Number of rooms: 250
Official Description (provided by the hotel):
Located in the heart of Central Oregon, Seventh Mountain Resort is a year-round paradise encircled by peaks, lakes and meadows. Offering a special brand of hospitality shrouded in natural splendor, the resort provides the perfect destination for families, groups and adventure seekers. ... more   less 
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Also Known As:
Seventh Mountain Hotel Bend
Hotel Of The Seventh Mountain
Of The Seventh Mountain Hotel
Inn Of The Seventh Mountain

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