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“Nice experience” 4 of 5 stars
Review of Bend Three Sisters Inn & Suites

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Bend Three Sisters Inn & Suites
2.5 of 5 Hotel   |   721 NE 3rd St, Bend, OR 97701   |  
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Hotel website
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Hotel amenities
Special Offer
Couples Retreat
Ranked #17 of 43 Hotels in Bend
Portland Oregon
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Nice experience”
4 of 5 stars Reviewed April 23, 2012

Good BW experience. clean quiet, easy access to local area. Breakfast standard for a BW , good quality. They could use a little more imagination to jazz up the breakfast choices, the room had just been remodeled when I stayed there.

Nice place good internet, if I had a grumble it was the TV (Old tube set with small channel selection) I was there about a week and their system died twice , luckily when I needed to go to bed anyway. :)

Room Tip: The place is divided into two sections with one across a small street (Not traveled by much traffic...
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 reviews from our community

Traveler rating
    42
    49
    25
    11
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Shelton, Washington
1 review
5 of 5 stars Reviewed February 8, 2012

The hotel is older yet very clean and well maintained.
I had a wonderful stay there and the breakfast was fantastic!

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 22, 2012

DON'T BOTHER TO SPEND THE NIGHT HERE. They advertise wi-fi, but it doesn't work. The clerk reset it, but it still didn't work. The bathroom sink was clogged, and the toilet bowl was not clean; the bed mattress was old and sagged where too many people sat too many times; the lights in the stairwell to get to the 2nd floor room were off at dusk; and the selection of food in the breakfast room was limited and not competitive with hotels asking the same price or more.

I would have asked to change rooms but everything was unloaded from the car. However, if this sink was clogged what makes you think the next room will be any better? While brushing my teeth, I had to wait for the water to go down before I could rinse out my mouth again. Nice way to start the day.

The breakfast room was very tiny for the size of the hotel. With two sprawling buildings the breakfast room had about 5, 36" round tables crammed into it. The food selection was bad: poor quality bread, danish, and muffins. Looks like they bought everything at WalMart. They had packaged oatmeal, but no micro-wave to cook it. No water to drink, not even a pitcher of water since there was no sink in the room. Hello....is there a Dept. of Health out there. How do they keep the place clean? No hot eggs, no gravy for biscuits, only a waffle maker.

I got the impression this particular franchise tries to do everything on the CHEAP. The carpet in the room had not been vacuumed in the corners and between the furniture - dust was building up. The bed linens were all crumbled, the fitted sheet barely fit the mattress; and the cheap white towels were gray, dingy colored.

Do yourself a favor and spend your money elsewhere.

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWISB, General Manager at Bend Three Sisters Inn & Suites, responded to this review, January 25, 2012
Dear Skymuffin, thank you for taking the time to share your thoughts regarding your recent stay. I sincerely apologize for the challenges you experienced. We will certainly address the housekeeping issues you described and review the manufacturer and type of beds we have as they are only a few years old.

In terms of our breakfast facilities, we are now in the process of expanding the dining room before our summer season to accommodate more guests. And yes, we do have a sink in the kitchen and we recently passed our routine health inspection.

We strive to give every guest a great experience and I would appreciate any additional feedback or concerns you may wish to share. My email is luke@bendinnsuites.com and our phone number is 541-382-1515. I look forward to hearing from you.

Kind Regards,
Luke Johnson, General Manager
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Klamath Falls, Oregon
1 review
5 of 5 stars Reviewed December 15, 2011

The rooms here at this hotel were very clean, neat and tidy. The staff was exceptional and tremendously accomodating. My dad is very ill and staff was very helpful to us. We so appreciated it.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWISB, Front Office Manager at Bend Three Sisters Inn & Suites, responded to this review, December 16, 2011
Thank you so much for providing feedback regarding your recent visit. I’m very glad you considered your stay to be wonderful.

On behalf of the whole staff, we hope your father gets well very soon.

We look forward to serving you again in the near future.

Warm Regards,

Christina Vela, Front Desk Manager
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Eugene, Oregon
1 review
5 of 5 stars Reviewed December 14, 2011

As a member of the U of O Entrepreneurship club, this property provided us with a great place to stay while attending the Bend Venture Conference. They coordinated all of our rooms next to each other and accommodated our schedules with the conference we were attending and adjusted check out times etc. It's in a perfect location for getting downtown and I would absolutely recommend this property for groups traveling through the area!

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWISB, General Manager at Bend Three Sisters Inn & Suites, responded to this review, December 16, 2011
Thank you very much for taking the time to write your review of the Best Western Inn & Suites of Bend. It was a privilege hosting your group and I’m very glad to hear you had a great stay.

We hope to see you again soon.
Sincerely,

Luke Johnson, General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eugene, Oregon, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 12, 2011

In town for Christmas Break.visiting family and friends. Stayed several days.Loved the clean and comfortable rooms.Enjoyed the BIG hot spa and took advantage of the lovely breakfast almost every morning. The staff was very friendly and helpful about local events and dining.I would definitely recommend to anyone looking for reasonable, clean rooms with a nice staff and amenities.

Room Tip: Second floor in newer section have huge rooms with mountain views. Fridge and micro were bonus for s...
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWISB, General Manager at Bend Three Sisters Inn & Suites, responded to this review, December 16, 2011
Thank you for your kind feedback. I’m happy to hear of your positive experience. We work hard to make each guest’s stay as enjoyable as possible.

We look forward to serving you again in the future.

Sincerely,

Luke Johnson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 26, 2011 via mobile

We were staying in Bend for Thanksgiving with friends. Since their condo in Sunriver didn't accept dogs, we were in need of lodging. We were actually booked in a different hotel, but we could only stay there one night, as the smell of the room and the fact that we all got itchy made for an incredibly bad night.

Desperately we searched Thanksgiving morning for a hotel that accepted dogs. Immediately Christina at the front desk of the Best Western took care of us. She offered us a good rate and bent over backwards to make sure we were comfortable and relaxed. She was incredibly personable, warm, and efficient.

The rooms themselves are actually fairly dated, but our room was very clean. We were delighted at how quiet and peaceful it was. Truly saved our Thanksgiving as we were able to sleep and relax in comfort.

Thanks Christina!!

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWISB, General Manager at Bend Three Sisters Inn & Suites, responded to this review, December 16, 2011
Thank you for taking the time to share your thoughts about your stay. I’m very glad to hear you had an enjoyable experience at the Best Western Inn & Suites of Bend and we were able to save your Thanksgiving!

I also appreciate the comments regarding our front desk agent, Christina. She has been a valuable member of our team for a long time and we are very happy to have her.
We hope to see you again soon.

Sincerely,
Luke Johnson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bend Three Sisters Inn & Suites

Address: 721 NE 3rd St, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Bend
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Bend Three Sisters Inn & Suites 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Inn And Suites Of Bend Hotel Bend
Best Western Bend
Bend Best Western
Best Western Hotel Bend

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