The resort boasts 2 excellent golf courses, but in fact you can only play one, as the Fazio is very private. The golf resort was beautiful, the course design and condition first rate. The clubhouse, hotel rooms, and scenery are all worthy of a 5 star resort.
Too bad the staff are a 2 star only.
The first day we played golf and the round took 5 1/2 hours and we finished in the dark. The staff when we finished didn't care to clean our clubs or help us unload our clubs, they just wanted to get out carts back and go home. Our caddy Victor was very poor. He claimed to be a professional golfer, yet his unshaven appearance, chatting while we hit, rude comments about our shots, and lack of any ability to read the greens made me realize he was full of it. He never even once cleaned my clubs. Needless to say he didn't get tipped well.
We went next to the restaurant, we had a group of 12. We asked for seating and they didn't have room for us. No offer to move tables, set up anything, We started out at three tables, then when another group left we moved so we could sit together. The waitress and bartender made no effort to serve us. After 1 hour, half our group said enough poor service and left. Six of us were hungry and asked if we could order. The waitress finally gave us a menu, it was very limited and very overpriced. Then we waited another 30 minutes before they finally served us. We felt like they cared little about our dining experience and when we got the check we noticed they added a 20% tip the bill. I guess they figure they will automatically bill you 20%, then they can treat you bad and still get paid.
The front desk staff is one person, she was very friendly and helpful. Job well done. My room was beautiful, the bed very soft and everything I could want was in the room. The problem was that the adjoining unit and my unit had zero insulation and I could hear every word they said, feel every step they took up the stairs, hear every dish they rattled. Amazing a place so nice can be built to cheaply.
Overall come for the golf, stay and dine elsewhere if you can.
- Official Description (provided by the hotel):
- Pronghorn Club and Resort is a unique collection of one bedroom suite and 2 to 5 bedroom luxury residences, located on the 18th hole of the Jack Nicklaus Signature Golf Course in central Oregon. Amenities include: Luxury accommodations overlooking the golf course, full service spa, 3 locally renowned restaurants, 2 exclusive pools18-hole Jack Nicklaus Signature golf course, trailhead recreation center with tennis courts, stunning locations for weddings and events from intimate rooms with Cascade Mountain views to our 500-person event lawn ... more less
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