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“Beautiful HGI, Great Service, a little noisy” 4 of 5 stars
Review of Hilton Garden Inn Bend

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Hilton Garden Inn Bend
3.0 of 5 Hotel   |   425 SW Bluff Drive, Bend, OR 97702 (Formerly Ameritel Inn Bend)   |  
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Special Offer
2X Points Package
Ranked #5 of 42 Hotels in Bend
Certificate of Excellence
GreenLeadersSilver level
Roseville, California
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Beautiful HGI, Great Service, a little noisy”
4 of 5 stars Reviewed November 14, 2012 via mobile

As a business traveler, HGI is one of my favorite brands. Since I generally travel alone, I really enjoy eating dinner at the bar in the restaurant. Saves me the time of driving around to find a restaurant. The staff at this HGI, especially in the restaurant, were great. I asked if I could get an entree prepared slightly differently and they were happy to accommodate me (in fact the chef came out to talk to me about it). The dinner was very good! One note, the restaurant currently serves only beer and wine.

This is a beautiful HGI and fairly large. I understand that it used to be another brand and it was recently converted to an HGI. The architecture and decor reminds me of a stately lodge. The rooms are very nice, with the HGI standard of microwave, refrigerator, and coffee maker...all are nice to have. As a Hilton Gold member, they had a very generous gift bag waiting in my room with two bottles of water, microwave popcorn, trail mix, and M&Ms.

The only complaint I have is the noise. For whatever reason, I could hear a lot of noise from my room. I never experienced this at another HGI that I can remember. I would probably stay here again, but would probably request a room on the top floor and not facing the parking lot.

Stayed November 2012, traveled on business
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520 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Northern Wisconsin
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 11, 2012

Has only been a Hilton Garden since summer 2012, but is a few years old. It must have been built with Hilton Garden in mind, as the atrium/lobby/restaurant looks pretty much like any other Hilton Garden. Great welcome at the front desk, restaurant is very good. 2 nights here in comfy Hilton beds, and a short walk down the hill in back to the old mill area that is now a 'lifestyle' (shopping) center with a movie theater. All in all, a real find.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2012 via mobile

Highly recommend. Comfy beds, quiet rooms. Fun location next to shopping and movie theater. I believe that breakfast is no longer free, but there is an option to purchase a full hot breakfast within the hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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garden city
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 8, 2012

We were lucky enough to get a King room that faced the river and the perks just kept coming. The view was beautiful and the fireplace was a great surprised. Additional touches were the big screen tv above the fireplace, the high ceilings and the roomy 2 person shower with double heads. I was at first disappointed in the rate we were paying but it became abundantly clear why we were paying more than us usual. We were getting a lot more than the usual. This would be a fantastic place for a romantic get away and not just because the room lends itself to romance. If you enjoy walking and hand holding there are plenty of shops and places to dine within walking distance. It's probably beautiful at Christmas time because we could see the lights going up the 2nd week of November. You could bundle up and set out on the balcony on the furniture and look out over the shops to the river. You could do that with complementary coffee and cookies in hand :0). Never stayed in a Hilton Garden Inn before so I'm not sure the $149.00 rate was fair but we felt we got our moneys worth. One additional comment..... If you do not GPS this address and have a navigator you will not find it.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Medford, Oregon
Level Contributor
267 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed November 8, 2012

The HGI Property is located right above the Old Mill Shopping district. A very beautiful and walkable area. The views of the nearby mountains are awesome. The accommodations are very clean. The front desk staff and the cleaning staff are great. The fitness center is very well appointed. The only downer was the breakfast meal staff, both hostesses, were not attentive nor were they very nice. I have never had this problem at any other HGI before. They wouldn't bring coffee, nor juice, and was told "Sit down and someone will take care of you." The same lady who said that, was the lady who eventually "helped" me.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
Level Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed November 8, 2012

My first time in Bend and the Company booked me into the Hilton Garden Inn. Really well located near the Old Mill area which makes it good for shipping, eating or exercise.
Over all a good experience. Good size rooms fairly well appointed. Great gym. Common areas were spacious and breakfast - both service and food - excellent.
Couple of points;
1. It would be great if there was an in room tea option
2. Personal safe in each room would be a big plus.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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San Diego
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

Stayed there a number of times when it was an Ameritel branded property and now after it is a Hilton Garden Inn. It is right next to the Old Mill Restaurants and Shopping, and movie theaters so many choices for a night out for dinner, and then a movie, all in walking distance. The breakfast buffet is Excellent with fresh fruit and numerous other items. Pricing is right.

Room Tip: Check for online specials. Also higher up rooms have a better view of the surrounding area. For d...
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bend

Address: 425 SW Bluff Drive, Bend, OR 97702 (Formerly Ameritel Inn Bend)
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Bend
#2 Romantic Hotel in Bend
#3 Green Hotel in Bend
#3 Family Hotel in Bend
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Bend 3*
Number of rooms: 96
Official Description (provided by the hotel):
Hilton Garden Inn Bend is a business-friendly hotel located in Bend, close to Old Mill District, Les Schwab Amphitheater, and Deschutes Brewery. Free WiFi, parking and free hot breakfast included. Nearby points of interest also include Tower Theater and Drake Park. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 3-star property has a 24-hour business center and offers small meeting rooms. Complimentary wireless and wired high-speed Internet access is available in public areas. This Bend property has 191 square meters of event space consisting of conference/meeting rooms. Room service is available. The hotel offers a made-to-order breakfast. Guest parking is complimentary. Additional property amenities include ski storage, laundry facilities, and express check-out. 96 air-conditioned guestrooms at Hilton Garden Inn Bend feature complimentary weekday newspapers and windows that open. Accommodations offer city, river, or mountain views. Beds come with signature bedding. Accommodations include refrigerators and microwaves. Bathrooms feature shower/tub combinations and hair dryers. Wired high-speed and wireless Internet access is complimentary. In addition to desks, guestrooms offer free local calls (restrictions may apply). Televisions have premium cable channels. Rooms also include blackout drapes/curtains, electronic check-out, and irons/ironing boards. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. Housekeeping is available daily. ... more   less 
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Also Known As:
Ameritel Inn Bend Hotel Bend
Ameritel Hotel Bend
Bend Ameritel Hotel

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