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“central location” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   62065 SE 27th Street, Bend, OR 97701   |  
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Ranked #16 of 42 hotels in Bend
North Bend, Oregon
Top Contributor
92 reviews 92 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
39 helpful votes 39 helpful votes
“central location”
4 of 5 stars Reviewed October 3, 2013

we've stayed in the bend area several times before at different places and this location proved to be the best for getting to all parts of town easily. in addition, there are shopping and eating choices all around the intersection where the motel is located.

after another long day of driving, the bed felt great with nice smooth, soft sheets. typical breakfast choices.

very welcoming and helpful staff. we'd stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, October 4, 2013
Thank you for choosing the Comfort Inn & Suites during your visit to Bend, and thank you for taking the time to share your experience! I have shared your comments with our team, and we are all happy to hear that you enjoyed your stay us. Safe travels, and please keep us in mind on your next trip!
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88 people have reviewed this hotel

Traveler rating
    33
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    18
    4
    1
See reviews for
21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Northern Great Plains, USA
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 29, 2013

Nothing luxurious by any stretch of the imagination. Overpriced, as is most everything in Bend, it seems. The bed was decently comfortable, but the room was pretty small with not many amenities. The breakfast was nothing to write home about, though they did offer blueberry waffle batter in addition to regular. The rest of the breakfast offerings were pretty standard - scrambled eggs, biscuits and gravy, bagels, muffins, cold cereal, instant oatmeal, hard boiled eggs, yogurt. There was a definite shortage of conveniently placed outlets. I had to plug my laptop in behind the chair and set it on the floor to charge. It was clean and safe, though the weird electronic key things they use are quite noisy and I could hear people entering their rooms all night because of that. I will try somewhere else the next time I need a place to stay in Bend.

Room Tip: first floor rooms are easier - elevator is tiny and slow
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, September 1, 2013
Thank you for taking the time to share your thoughts and experience! We truly appreciate your feedback as it gives us insight as to where we can improve and continuously improve the experience of our future guests. We are currently working on plans for a full renovation of our guest rooms this winter, and will take your input into consideration when placing orders and making improvements. Thank you again, and we hope to have the opportunity to serve you on a future visit to Bend!
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Clackamas, Oregon
Top Contributor
103 reviews 103 reviews
55 hotel reviews
Reviews in 54 cities Reviews in 54 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 19, 2013

Stayed in July for one night, had made reservations for 2 nights - but changed our mind.

OK it just average, standard hotel. Actually, the price is a bit high for what there is.

Location is just off Hwy 20, near Costco - sort of hidden.

1. Weird place to put the TV on the desk. Couldn't use the desk. 2. Curtains did not close all of the way, so sunlight come through. 3. Tiny bathroom 4. The desk had a chair - but with the TV, you had to move it OR it blocked the TV. 5. Cheap furniture 6. Hard bed 7. Stain on other chair in room.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, August 23, 2013
Hello, and thank you for sharing your experience; we are all sorry to hear that you did not fully enjoy your stay with us. I have taken note of each of the items in the guest room that were problem areas during your stay and am having our housekeeping and maintenance staff work together to ensure that all issues are addressed in each of our rooms. Additionally, we are getting ready to do full room renovations over the next several months, which will help to improve the layout of furniture and flow of the rooms. We are all very excited to soon have a brand new in room guest experience to offer. Please let us know when you’re traveling through Bend again, as we would love to have the opportunity to wow you!
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Aloha, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

I came to this motel to attend a wedding on July 7, 2013. It is located just off Highway 20, on the right-hand side, eastbound on your way to Burns. The staff at this motel sought to our every need. The manager was outstanding and made sure that all the reservations were accomplished, expedited accurately. The front desk staff made sure that any switching around of rooms was done with our benefit in mind. Believe me this was no small task when you had approximately 40 people all wanting to stay next door to each other. When we wanted extra blankets, we got it. When we wanted extra pillows, we got it. When we wanted extra sleepers we got it. And when we turn them back in unused we were not charged for it.

The cleaning staff made sure, when we needed more towels they got it to us ASAP. They allowed us to sleep in and clean the rooms when we were at least inconvenienced. What a staff !
When we wanted bacon for breakfast, we brought it they cooked it. We had access to their barbecue in back next to the pool and hot tub. They told us it was all ours and use it any way you wish. When grandma lost her iPad, the motel staff went into a full top to bottom search looking for it. They looked high and low, in and around the lobby area, pool area, common area and even the laundry room just in case. The next morning grandma found it in the bottom of her bag.

Some can complain that their beds were not comfy enough some may complain about pillows being too small. I view this is all personal choices. Staying at motels is about service and how it is delivered. For my money, time and effort this motel and their staff is the tops. I would recommend it over and over and over again. Good work you guys and I mean it.

Room Tip: The rooms over the entryway with the king-size rooms gave you a view of the common area and those wh...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, August 19, 2013
Thank you for the great review and taking the time to share your experience! Our entire team really enjoyed having the opportunity to work with your family and be a part of making the wedding weekend such a success. Thank you again for choosing to stay with the Comfort Inn & Suites, and we look forward to seeing you on your next visit to Bend!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ripon, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed August 1, 2013

The Comfort Inn in Bend is not the greatest. Beds ok, not great. Breakfast eggs, hot oatmeal, biscuits and gravy. Coffee terrible. Bring your own soap and shampoo. It is quiet. Staff friendly. Go out for breakfast, especially the coffee.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, August 2, 2013
Hello, and thank you for taking the time to share your thoughts and experience! We very much appreciate and value your feedback and wish to assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope that you will consider staying with us on your next visit to Bend so that we can have another chance to provide you with a superior experience.
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Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed June 12, 2013

I have to wonder why many reviews note comfy beds. I thought it was horrible!! It has been a long time since I have stayed in a hotel with such a rock-hard mattress. The pillows are small (ridiculous sized for a king bed) and lumpy. When I inquired about possibly another bed (thinking surely they have to be updating this facility and replacing these awful mattresses) I was meet with lackluster assistance. Thank goodness we were only there for one night and would be moving to our first choice hotel the following night.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, June 19, 2013
Thank you for taking the time to share your feedback and experience with us and our future guests. We are all very sorry that our beds fell short of expectations for comfort, and we understand that this could certainly make for a lackluster stay. I am happy to be able to report that we are currently being finalizing our orders for a full renovation of all of our guest rooms. This includes; furniture, bedding (mattresses, pillows, and linen), art work, and bath fixtures. These renovations will be starting in October and will be completed in all of our guest rooms by the end of the year. However, I do also fully understand that this does not correct the situation on your visit, and for that I do apologize. We would love to have the opportunity to host your stay in Bend again when our renovations are complete to be able to show you the experience that we strive for a daily basis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 2, 2013

Nothing outstanding here, just a damn good hotel room. Clean room and bed, secure facilities, friendly staff and good amenities. Close to a couple of good food places as well. We stayed one night and we were not disappointed. Came close to 4 stars, but 4 star hotels are, well, 4 star hotels.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, June 3, 2013
Thank you for taking the time to share your experience while staying with us! I am happy to tell you that we are doing our best to make what you expect even better; we are going to be fully renovating our each of our guest rooms this fall. Please keep us in mind when you come through Bend again, we would love to have the opportunity to wow you even more!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites

Address: 62065 SE 27th Street, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 42 hotels in Bend
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Reservation Options:
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Also Known As:
Comfort Inn Bend
Bend Comfort Inn

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