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“Bed and Pillows will keep me away!” 2 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   62065 SE 27th Street, Bend, OR 97701   |  
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Ranked #19 of 43 Hotels in Bend
Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Bed and Pillows will keep me away!”
2 of 5 stars Reviewed June 12, 2013

I have to wonder why many reviews note comfy beds. I thought it was horrible!! It has been a long time since I have stayed in a hotel with such a rock-hard mattress. The pillows are small (ridiculous sized for a king bed) and lumpy. When I inquired about possibly another bed (thinking surely they have to be updating this facility and replacing these awful mattresses) I was meet with lackluster assistance. Thank goodness we were only there for one night and would be moving to our first choice hotel the following night.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, June 19, 2013
Thank you for taking the time to share your feedback and experience with us and our future guests. We are all very sorry that our beds fell short of expectations for comfort, and we understand that this could certainly make for a lackluster stay. I am happy to be able to report that we are currently being finalizing our orders for a full renovation of all of our guest rooms. This includes; furniture, bedding (mattresses, pillows, and linen), art work, and bath fixtures. These renovations will be starting in October and will be completed in all of our guest rooms by the end of the year. However, I do also fully understand that this does not correct the situation on your visit, and for that I do apologize. We would love to have the opportunity to host your stay in Bend again when our renovations are complete to be able to show you the experience that we strive for a daily basis.
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97 reviews from our community

Traveler rating
    35
    35
    22
    4
    1
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Kalamazoo, Michigan
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 2, 2013

Nothing outstanding here, just a damn good hotel room. Clean room and bed, secure facilities, friendly staff and good amenities. Close to a couple of good food places as well. We stayed one night and we were not disappointed. Came close to 4 stars, but 4 star hotels are, well, 4 star hotels.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, June 3, 2013
Thank you for taking the time to share your experience while staying with us! I am happy to tell you that we are doing our best to make what you expect even better; we are going to be fully renovating our each of our guest rooms this fall. Please keep us in mind when you come through Bend again, we would love to have the opportunity to wow you even more!
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Coquille, Oregon
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 28, 2013

Checkin was delightful. Got a great recommendation for an Italian place for dinner. The lady was very friendly and helpful.

The room toward the back was very convenient for walking the dog. The room was clean and comfortable. I had a good night's sleep. The only mild complaint was the air freshener used tends to kick up my allergies. Otherwise, everything was fine.

Breakfast was typical motel stuff. Not anything I care for. A bit more fruit would have been really nice.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, May 29, 2013
Thank you for sharing your experience while staying at the Comfort Inn & Suites I have shared your comments with our staff, which serves as great motivation as we strive to go above and beyond each of our guests expectations by providing outstanding customer service every chance we get. We are all happy to hear that you enjoyed your time in Bend, and are looking into alternatives for the air freshener we use to help alleviate allergy issues in the future. I’ve also talked to our morning staff to ensure that we our breakfast options, especially the fresh fruit options aren’t running low. Thank you, and we look forward to having the opportunity to serve you again soon!
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Shelby, Montana
Top Contributor
143 reviews 143 reviews
41 hotel reviews
Reviews in 62 cities Reviews in 62 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 15, 2013

Keeping with the Comofrt Inn and Suites product of having a quiet, clean and restful over night experience...this is the palce in Bend. It is a little out of the normal traffic routs but it is worth it. There are also quite a few restaurants in the area...within walking distance that are quite nice. I also found the front desk people very knowledgeable about the surrounding area.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, May 17, 2013
Thank you for taking the time to share your experience while staying with us! We are glad that you found us and chose to stay with the Comfort Inn & Suites while visiting Bend. I have shared your compliments with our guest service staff, and we are all happy that you enjoyed your time here; we look forward to seeing you again!
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Maui
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 8, 2013

We stayed at this hotel for 3 nights to visit a friend having a baby at the hospital. It was the closest hotel we could find to the hospital and it was really quite perfect. The room was really spacious and had a kitchen area which was great. The staff was very nice and helpful. They had a great little breakfast that was free and the bed was so comfortable. We have stayed here several times and like the king beds better than the queen beds. The hotel was clean and well kept. It was located a little way from downtown but it was a straight shot to downtown and it was right near a very popular hike butte that you could hike to the top of and see the whole city. I would stay here again and highly recommend it.

Room Tip: Get a king bed and it is worth paying a little extra more to get a room with a little kitchen.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, May 8, 2013
Congratulations to you and your friends on the new bundle of joy! And thank you for taking the time to share such great feedback and recommendations to help our future guests have the best stay experience possible! We truly appreciate you choosing the Comfort Inn & Suites for your lodging needs while visiting family and friends in Bend, and we look forward to seeing you again soon!
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coos bay oregon
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2013

The staff is friendly, the amenities comfortable and the price affordable. Beds are comfortable.
Rooms clean and staff will see you have what you need. Rooms are updated. Lobby an
enjoyable place to spend time. Family friendly. Great breakfast in the mornings. Coffee
always available and earm cookies in evening for those that desire them.

Room Tip: Beds ar extremely comfortable and staff accomodating.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, May 8, 2013
Thank you so very much for taking the time to share your thoughts and experience with the Comfort Inn & Suites. We are all happy to hear that you had such a great stay, and look forward to having the opportunity to serve you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 13, 2013

This hotel is spotless. It has that Bend feel with open beams, fireplace, etc. in the entry. The room was clean, beds were comfy, breakfast was good and the breakfast area was filled and cleaned well. It has a Dutch Bros in the parking lot, which was a hit with my family. Overall a great experience with friendly staff. Would easily stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, April 15, 2013
Thank you for the wonderful compliment! We are all happy to hear that you had such a great stay experience with us while visiting Bend, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 62065 SE 27th Street, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 43 Hotels in Bend
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Comfort Inn Bend
Bend Comfort Inn

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