When we arrived the place was pretty busy. We were concerned about the wait so we asked how long it would take to be seated. We were told about 30 minutes, we were pretty hungry but decided to go ahead and have our name added to the list.
We then went to the bar and waited about 15 minutes before we could sit down at which point we ordered the 10 beer sampler. I have to say that this is some of the worst tasting beer i've tried in Bend (either the beer is really bad or they don't clean their glasses very well and the beer was contaminated). It's so bad that I changed to cocktails. Another complaint is that once we sat down at the bar we had to flag down a wait person before we could even place our beer order. The bar staff seemed pretty intent on not noticing any customers that needed service.
After we waited another 20 minutes and had not been contacted by the reservation counter we went back to the reservation counter and asked how long before we would be seated. We were now told that it would be at least another hour. Had we known that we would have never stayed in the first place.
The bartender overheard our complaints and then finally decided to inform us that we could eat at the bar. They should have made this clear when they first served us. By this time we were very hungry, frustrated, and annoyed so we made a reservation at a nearby higher rated restarant. We went to the other restaurant, placed our drink orders, placed our dinner orders, and were being served our meals before 10 Barrel Brewpub finally called to say they had a table ready for us. This was nearly 2 hours after our initial request for a table when we were told it would only be about 30 minutes. I told the person on the phone how disatisfied we were with their service, but it was obvious from her attitude that she could care less.
It is beyond me how this brewpub can possibly be receiving high reviews. We've been told the food is good, but we didn't want to wast anymore time to find out. Perhaps the food compensates for the terrible beer. Since I will never return to this establishment I will never know. If I had the option I would give zero or negative star ratings to this brewpub.
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