The way my family was treated by Dan left us all in disbelief and saddened. The issue we had is some of those "numerous complaints" did not pertain to our group. We did stay up past 10pm one night and when he told us about some of the guests complaining about the noise, we apologized and did not do so again the remainder of our stay. This was not an act of disrespect to the Owners or other guests. We were having a good time playing a board game and did not realize how loud we were. As far as having an excessive number of people, we did have friends come and visit throughout the week, as we have had in past visits with no problems. If Dan had asked us how many people were staying in each cabin, instead of looking through our windows, we would have told him and tried to 3 times. As a customer you believe your voice should be heard, in this case it was not. He put more importance on what he "heard" from other people than the truth.
We were never asked not to return. We made the choice not to return to Cultus Lake when we were called dishonest and told that we were disposable.
I am disappointed that one of the owners responded to my family members post on here, but would not talk to us in person about the situation. There are other posts on here with low reviews and you did not comment on those.
- Also Known As:
- Cultus Lake Hotel Bend