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“A Good Deal” 3 of 5 stars
Review of Shilo Inn Suites Hotel - Bend

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Shilo Inn Suites Hotel - Bend
2.5 of 5 Resort   |   3105 NE O.B. Riley Road, Bend, OR 97701   |  
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Ranked #19 of 42 Hotels in Bend
Chico, California
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“A Good Deal”
3 of 5 stars Reviewed July 27, 2014

The room at the Shilo Inn and Suites was quite roomy but starting to look a little dated. It is more of a condo style for ski trips etc. with a 2 burner stove, a breakfast counter and a couch with 2 chairs. It was quite roomy and comfortable. The bed could certainly use a little improvement as the mattress was not of the quality one would expect. We were given coupons for a free glass of wine each (or beer) and a BOGO entree at the restaurant. Again, not fancy but the food was quite good and reasonably priced. A little new decor for the room and the restaurant would greatly benefit this property. The TV was older (not a problem) but the cable service gave a very poor selection for viewing.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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465 reviews from our community

Traveler rating
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    84
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See reviews for
118
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Eugene, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 27, 2014

We stayed for 2 nights. Yes the river view is nice but couldnt open the slider or go on the deck due to tons of spider webs in between the slider and screen. Also spider webs all over the ceiling. Bathroom counter is brown and beige marble. Happened to notice a dark brown area and it was who knows what smeared accross the counter. Obviousy was not wiped down. Carpets had hard crusty stains. Do not walk on them barefoot. Cleaning staff was a scary guy with missing teeth and looked like a grungy drug attic..over priced for a dump. The only good thing is the location and a comfortable bed.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 26, 2014 via mobile

Perfectly tucked in next to the river, you're close to the main road but would never know it, super quiet and private. Both indoor and outdoor pools were perfect along with the hot tubs, sauna and steam room. Exercise room definitely needs some work, just one treadmill and elyptical. Room itself was a little dated, we stayed in 415 but was still super clean. Hot breakfast buffet was great, the lounge has a good handle selection and good appetizers. Overall great stay, will be returning!

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, OR
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 24, 2014

For the price we paid, we expected much more, specifically, better housekeeping. They did the standard linen service, but no other cleaning whatsoever. We pride ourselves on being good guests, which includes setting all our personal belongings out of the way so housekeeping can do their jobs more easily. Based on our experience with other hotels in this price range, that typically includes not just linen service, but some quick vacuuming of the floor and wiping down the tables, counters, sinks and tub. But the Shilo Inn Bend doesn't do any of this at all. Our carpet got increasingly dirtier over the course of our 3-night stay. Coming back to a neglected room like this each day is unacceptable at this price.

The staff were all helpful and courteous throughout our stay. They quickly stepped up and helped when housekeeping shorted us one bath towel and neglected to empty the full kitchen trash bin.

The buffet breakfast, included with the room price, was OK, but nothing spectacular. I would have gladly traded it for better housekeeping and an updated room with a modern TV.

Overall, this hotel desperately needs to be updated, upgraded, and serviced more effectively.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
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Baker City
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 23, 2014

Rude customer service...my cash deposit was difficult to get back and they had to call housekeeping to verify I didn't take their outdated salvation army style TV!!! Filthy furniture and torn...yuck!!

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 23, 2014

Surprised ....needs updating.
While our room was clean and they provided great towels for the bath room, the over all condition needs a make over. The carpets while clean, are worn, both inside the rooms and the outdoor walk ways. The breakfast, provided in the price of the room, was better than other places. Fresh fruit, yogurt, eggs and potatoes, and decent coffee.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Salt Lake City, Utah, United States
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 23, 2014

This hotel is in downtown Bend. There are several restaurants nearby. I had a 2nd floor room with a balcony overlooking the pool. The room was very comfortable. The wi-fi was very good. The staff is very helpful. There is an onsite restaurant where you are served a free breakfast buffet. Access is easy.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Additional Information about Shilo Inn Suites Hotel - Bend

Address: 3105 NE O.B. Riley Road, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Bend
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Bend 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Shilo Inn Suites Hotel - Bend is nestled on the banks of the scenic Deschutes River and is ideally located in the heart of Central Oregon with its wide variety of indoor and outdoor attractions. With 151 beautifully designed rooms, this full service hotel is ideal for the leisure and business traveler. Mt. Bachelor and public golf courses are nearby. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Hotel Bend
Shilo Inn Bend
Bend Shilo Inn

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