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“Overall Very Good” 4 of 5 stars
Review of Shilo Inn Suites Hotel - Bend

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Shilo Inn Suites Hotel - Bend
2.5 of 5 Resort   |   3105 NE O.B. Riley Road, Bend, OR 97701   |  
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Ranked #21 of 43 Hotels in Bend
Blaine, Washington
Top Contributor
92 reviews 92 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
“Overall Very Good”
4 of 5 stars Reviewed January 21, 2014

We were down there after Christmas for snowshoeing and discovered no snow (should have checked earlier I know). Got an upper floor room with balcony right on the river and was worth the extra money. Front county person was prompt, courteous and very helpful. Room was clean and quiet, did not notice anything dated but then there you go. Free hot buffet breakfast was largely reason for staying here and was very good. Noticed difference in the people keeping the food on the tables. Sunday morning help was clearly not as good at keeping everything filled and plates on the buffet tables as the Monday morning folks. May explore other places to stay next time but all in all, a pleasant experience.

Room Tip: We got an upper floor with balcony overlooking the river. Usually much quieter in upper floor. No e...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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417 reviews from our community

Traveler rating
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    80
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • English first
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English first
Miami
Top Contributor
156 reviews 156 reviews
125 hotel reviews
Reviews in 37 cities Reviews in 37 cities
448 helpful votes 448 helpful votes
3 of 5 stars Reviewed January 3, 2014

I spend 100+ nights per year in motel/hotel rooms. Honestly this was my first stay at a Shilo property in 12 years. Was like a time warp to the early 80's???

The Good Stuff:
Mid-week rate of $87.00.
The 2 front desk employees I encountered were friendly and profressional.
Property looks well cared for and even pretty on the outside.
Free hot breakfast, drink coupons and internet are much appreciated and adds to its value.

Areas of Concern:
Rooms, restaurant and lobby are EXTREMELY dated and dark. Not happy or welcoming at all.
Air/heating unit in our room was loud and had a difficult time maintaining temp.
Property uses "real" room keys. Door to room difficult to open/lock likely due to the extreme weather/seasons in Bend.
Bed, linens and pillows were cheep/of poor quality.
Breakfast was short staffed with only one person.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShiloHotels, Manager at Shilo Inn Suites Hotel - Bend, responded to this review, January 16, 2014
Thank you for your feedback. It is nice to hear about the good stuff during your stay as well as your concerns. We do truly value the critique and use it to try to improve our guest experience. I hope you will try Shilo Inns again in the future.

Kevin Coelsch
General Manager
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Klamath Falls, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

I stayed recently for one night with my kids and father. Rooms still use a key, which was pretty old school, but kind of cool. Loved the in-room fire place and size of the room. The pool area has two spas, a steam room, and a sauna, which I would highly recommend for families. Finally, the breakfast buffet was excellent--breakfast burritos, sausage, eggs, pancakes, fruit, etc.

Great value, don't let a little wear and tear scare you away.

Room Tip: Call Shilo directly for better rates than you can get online.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShiloHotels, Manager at Shilo Inn Suites Hotel - Bend, responded to this review, January 16, 2014
Thank you for your nice comments about your stay with us. We do have variety of rooms. Some have been updated more recently than other. We make sure that all rooms are clean and comfortable and meet Shilo standards. I am happy that you enjoyed our breakfast buffet. We look forward to having you come and stay with us the next time you are in Bend.

Kevin Coelsch
General Manager
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Lake Tahoe (Nevada), Nevada
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 30, 2013

Yes, some people write that the Shilo Inn is a little "tired" and you can find some worn spots if you look for them. But we got a large river front room, a fireplace, a jacuzzi, flat screen TV, fridge and microwave -- everything we needed for a relaxing couple of days in Bend. And it was dog-friendly so we could bring our little terrier. They also have a good fitness center, outdoor pool and a good free breakfast. For $109 a night!

I'm pretty picky and was more than satisfied.

Room Tip: We had 408. It was good.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShiloHotels, Manager at Shilo Inn Suites Hotel - Bend, responded to this review, January 16, 2014
Thank you for staying at the Shilo Inn and taking the time to comment on your stay with us. It is great to read that you enjoyed your stay with us. Our location on the Deschutes River means that 2/3 of our rooms have a river view. All of our river view rooms also have gas fireplaces. We hope to see you see you again at the Shilo Inn.

Kevin Coelsch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
85 reviews 85 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed December 29, 2013

The Shilo Suites has a very lovely setting, lots of trees and if you are lucky a view of the river that runs past it. The Continental breakfast has great variety, cereals, toast, yogurt, juices and even waffles, quite ample. The "buts" are the rooms are very dark, there were not enough lamps to read by. We were on the ground floor and even though there was a large window with sliding glass doors where you could sit out on a small patio, there was also a walking path for other guests to use so for the most part the curtains were kept closed. And although the beds were reasonably comfortable the pillows were the hardest I've ever slept on and I had to go out the next day to purchase a travel pillow so I could sleep. Fortunately I was traveling with a group and so we were not often in our room.

Room Tip: Try to get a room with a river view but on the 2nd floor not the 1st floor.
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShiloHotels, Manager at Shilo Inn Suites Hotel - Bend, responded to this review, January 16, 2014
Thank you for reviewing your stay with us. We do have a great location next to the Deschutes River. I will pass on your nice comment about the breakfast to our restaurant staff. I am sorry that you found the room dark and the pillows not to your liking. We do have a couple different brands of pillows. We could have brought you a few different ones to try. If there is ever anything we can do to make your stay more enjoyable please contact the front desk.

Kevin Coelsch
General Manager
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Meridian, id
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 28, 2013 via mobile

We were in town visiting family and chose to stay here. Overall a good stay.
Pro: pet friendly, clean rooms, drink and breakfast coupons, price per value, river is close, location.
Cons: dated room ( we were in a courtyard room)I.e. TV from 80s, mattress was not the most comfy

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShiloHotels, Manager at Shilo Inn Suites Hotel - Bend, responded to this review, January 16, 2014
Thank you for staying with us. I hope that you had a Merry Christmas. We have replaced the TVs in a little over half of our rooms. We have updated some of our rooms and we are working on getting the rest completed. If you have a request for a remodeled room or a room with a flat screen TV please give us a call and we will do our best to meet all of your requests.

Kevin Coelsch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 2, 2013

Large suite type seating area, fireplace, game table, kitchen with bar and bar stools, bathroom/dressing area with two sinks and good counter space, comfortable bed, great shower, good water pressure, good coffee maker with excellent coffee and ample closet space. Great breakfast buffet with eggs, sausage, tortillas, fresh fruit, cold cereal, hot oatmeal, juice and excellent coffee. In our opinion it was an incredible value. Two minor drawbacks that were no problem for us: the indoor/outdoor carpet in the outside hallways was old and visibly stained and reaching the second floor required walking up the stairs. Other than these two items, everything else was well maintained and the rooms were immaculate. The staff was efficient and friendly. We would definitely stay here again because of the comfort and good value.

Room Tip: If walking up stairs is a problem, ask for a first floor room.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShiloHotels, Manager at Shilo Inn Suites Hotel - Bend, responded to this review, January 16, 2014
Thank you for taking the time to tell us about your stay. It is great to get your feedback about what you enjoyed and also in the areas that we can improve. We are working on having that outdoor carpeting replaced. Please come back and stay with us the next time you are in Bend.

Kevin Coelsch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shilo Inn Suites Hotel - Bend

Address: 3105 NE O.B. Riley Road, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Bend
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Bend 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Shilo Inn Suites Hotel - Bend is nestled on the banks of the scenic Deschutes River and is ideally located in the heart of Central Oregon with its wide variety of indoor and outdoor attractions. With 151 beautifully designed rooms, this full service hotel is ideal for the leisure and business traveler. Mt. Bachelor and public golf courses are nearby. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Hotel Bend
Shilo Inn Bend
Bend Shilo Inn

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