We were booked in here by our agent as part of a month long tour of the States. The site is attractive to look at and the gardener keeps the grounds neat and so we went to reception to check in. This area could do with the windows cleaned and being made more welcoming but our receptionist was friendly so we got our key. We had a pre-paid voucher for a standard room for 4 nights so were expecting the usual motel room.
This complex has the stairways on the outside and we are always given a ground floor, noisy room under the stairs so no change there! However, the room was dingy with chipped furniture, old-fashioned large tv and the dirtiest, stained carpet I've ever seen in a hotel room! As we were there for a while, we went back to reception and told them we wanted another room as the carpet was disgusting! After being made fun of by another receptionist at our use of the word 'disgusting' we were told the hotel was full but they had one room we could have. We asked to pay for an upgrade and the receptionist said she had none available and didn't know how much it would be when she had and if she quoted a figure she might get into trouble if it was wrong!
This room had been re-furbished, had a kitchen unit, was spacious and very nice. I cleaned the window inside as we didn't want to look at finger and nose prints on the glass and gave the coat hangers a dust then we settled in. Some of the rooms are by the river and this one had a lovely view with a patio. However, only cold water in the shower, only a hand-held shower out of the Ark which moved around when you tried to shower and no cold water from the washbasin for teeth cleaning. We tried again in the morning and discovered the shower fitting was on the wrong way so if you turn the water to cold you get hot! We cleaned teeth in the kitchen sink and put up with the archaic shower head - it was all too much hassle.
The restaurant is as uninviting as reception - the whole place needs a thorough clean, certainly the windows - but has a nice view of the garden and water feature. It was full at breakfast our first morning but tables were being cleared and food replaced. The next morning was very different - one man working, no clear tables, no bowls, no knives and forks, only grubby plates left, just a few dry slices of bread, little fruit salad and the floor around it was very sticky. It all looked like a plague of locusts had gone through. We bought our own breakfast and never went back.
I would have given this place only two stars but it has a lot going for it. It's over the road from shops and good restaurants and could be a winner with further investment and more staff. We will be suggesting to our agent that nobody is booked in here until the place has been sorted out.
- Official Description (provided by the hotel):
- Shilo Inn Suites Hotel - Bend is nestled on the banks of the scenic Deschutes River and is ideally located in the heart of Central Oregon with its wide variety of indoor and outdoor attractions. With 151 beautifully designed rooms, this full service hotel is ideal for the leisure and business traveler. Mt. Bachelor and public golf courses are nearby. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more less
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- Also Known As:
- Shilo Inn Hotel Bend
- Shilo Inn Bend
- Bend Shilo Inn