I'll get the bad review out of the way first from our trip taking in Seattle to San Francisco. This was booked by our holiday company and we had a fairly long drive around 4 hours to get here. Downtown Bend is a very nice place, the Shilo Inn isn't. We arrived at 3pm and didn't know check in was 4pm so we drove wearily into Bend to kill an hour whilst they got our room ready. When we got back there was a different lady on reception who greeted us with a surly "Gotta name?" which she then proceeded to get wrong even though it was printed on our voucher. (This young lady was the only rude person we encountered on our entire trip in numerous hotels and restaurants, so congratulations!) Presumably because I pointed out she'd got my name wrong she got revenge by putting us in the worst room in the place, or are they all this bad?
I'm not sure what they meant by getting our room ready, but if it meant urinating on the toilet seat, leaving human hair stuck to the outside of the basin, staining the chairs so that we didn't want to sit on them, and making the room look like it hadn't been decorated for 30 years then they succeeded! Oh and did I mention the wonderful view? Our room on the second floor corridor (reminded me of run down local authority blocks in the UK) had the picturesque outlook of.....the glaring red coke machine. The decor was terrible and the furniture looked like it has been picked up off skips, we didn't want to sit on anything or have our clothes come in contact with any of the fabrics, the room also smelled strongly of cigarette smoke as did reception despite the supposed no smoking policy. We've stayed in some right dumps especially in Brighton, Sussex UK which is renowned for terrible B&Bs who don't give a rat's because they know there's another mug waiting to book, and this was up, or rather down there with the worst of them. We were only here for one night thankfully, and because of the attractions of Bend's wonderful brew pubs we had a lovely night in Bend and bizarrely got a very good night's sleep.
The shower worked fine and complex had an outdoor and I think an indoor pool which I didn't use.
Sorry Shilo Inns but if this is the standard of your rooms and what you call customer service then it was very much at odds with our experience at the other 7 hotels. In the words of the American character in the Fawlty Towers episode Waldorf Salad "I wouldn't board my dog here."
Oh and one final thing, nearly two weeks after staying there and despite the room being prepaid and us not spending a cent there, they still haven't repaid my room guarantee deposit, despite me having the credit slip to confirm.
- Official Description (provided by the hotel):
- Shilo Inn Suites Hotel - Bend is nestled on the banks of the scenic Deschutes River and is ideally located in the heart of Central Oregon with its wide variety of indoor and outdoor attractions. With 151 beautifully designed rooms, this full service hotel is ideal for the leisure and business traveler. Mt. Bachelor and public golf courses are nearby. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more less
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- Also Known As:
- Shilo Inn Hotel Bend
- Shilo Inn Bend
- Bend Shilo Inn