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“Comfortable and Clean with Gorgeous Views!” 4 of 5 stars
Review of Holiday Inn Express Bend

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Holiday Inn Express Bend
2.5 of 5 Motel   |   20615 Grandview Drive, Bend, OR 97701   |  
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Ranked #16 of 43 Hotels in Bend
Marysville, California, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Comfortable and Clean with Gorgeous Views!”
4 of 5 stars Reviewed July 23, 2014

We stayed here for 1 night in while spending some time in Bend Oregon with some friends. We stayed in a Standard room with a King size Bed. I was a little nervous at first because the pictures I saw online of the rooms were very outdated. But when we checked in and saw our room I was very pleased to see that it had been updated and was very nice and clean. The views of the mountains were AMAZING!! The process of checking in was very quick and easy and the staff was very friendly! They provided breakfast for us the next morning and it was very good with biscuits and gravy, bacon, eggs, pancakes, muffins, cereal, oatmeal, cinnamon rolls, coffee, juice and more! Everything was just great! And the location was very close to shopping and Starbucks! We were very happy with the experience we had staying here and we are looking forward to going back soon!

Room Tip: If you want a room with a view of the 3 sisters mountains than you would want to get a room with 2 q...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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156 reviews from our community

Traveler rating
    59
    64
    21
    6
    6
See reviews for
53
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Chicago, Illinois
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 21, 2014

We stayed at this hotel for two nights while in town visiting friends. The room was very adequate and comfortable. We did have a problem because some of our jewelry was removed from the room by someone on the hotel staff. We reported this when it was discovered in the evening and hearing nothing from the manager the following morning we reported it again. We were told that they never have had problems with the room cleaning staff, but that they would check further. We have heard not heard from them at all despite giving them contact information.

We would recommend that you be very careful with valuables if you choose to stay at this property.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bend, responded to this review, August 6, 2014
Dear Vog_11,

Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, Vermont
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 21, 2014

Good hotel for the price. Average service and accommodations. Wi-fi and breakfast are included. The location is several miles outside of Bend, so there's very little within walking distance. If I did it again, I would choose to stay near the Old Mill District or closer to downtown. But no complaints! Hotel was clean and well-kept.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bend, responded to this review, August 5, 2014
Dear NittanyLion88,

Thank you for providing us with a very considerate review and for staying with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 12, 2014

We had a one night stop over in this holiday inn, on route to the John Day Fossil beds.

The staff were friendly and helpful, the guy in the breakfast room was super helpful.

The rooms were clean and spacey and the pool area was clean and well kept, I am not sure how old the hotel is, it looks fairly new.

A good choice.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 10, 2014

Had to stay at a hotel in my home town while my house was being worked on. Went to Tripadvisor to check my options. HIE (Holiday Inn Express) was well rated, so I thought I'd give it a shot.
I came away with No Complaints!
Friendly Helpful staff, clean (Important to me), Quiet (I work nights and had to sleep during the day) I was NEVER disturbed while I slept. Comfortable, nicely appointed & everything worked as expected in the room.

Would I stay here again? You betcha!
Would I reccomend it to family & friends? Without Reservations!!!
I am sure they would have..... No Complaints!

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Dalles, Oregon
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 1, 2014

This is a nice and affordable option if you don't have to be right in the middle of the action. Only 4 or 5 miles from downtown. The room was clean and quiet. Breakfast was quite the spread. Our paper somehow went missing in action....not sure what happened there. Overall, I would recommend this for the thrifty traveler.

Room Tip: I can't speak for other travelers, but room 127 was quiet.
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific NW
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 28, 2014

The hotel is a good choice for the price when staying in Bend. Agree with another reviewer that the king size bed and pillows were very comfortable. Room was clean, but there was some obvious wear and age showing on the doors, and it was funny to still see a room with the connecting door for an adjoining room. The small pool and hot tub were nice and I didn't have to share them during my mid-week stay. Hot breakfast was great and had many options. I would point out that the room did not have any fan in the bathroom and as someone who likes a little white noise to sleep to, it made it hard to sleep. The staff were attentive and very friendly staff. This is a good reliable choice anytime you're in Bend on business or pleasure.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Bend

Address: 20615 Grandview Drive, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 43 Hotels in Bend
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Bend 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Award Winning Holiday Inn Express Hotel & Suites Bend is nestled in the heart of Central Oregon. Just as Bend serves as this region s hub for shopping, dining, and recreation, the hotel serves as the most valuable lodging alternative in Bend and is conveniently located to all the wonderful activities that the area has to offer. Mount Bachelor, the Deschutes River, Cascade Mountain Range, and the Deschutes National Forest create a paradise for winter recreation such as alpine skiing, cross county skiing, snowboarding, ice-skating, sledding and snowmobiling. Warmer weather brings with it golfing, water skiing, rock climbing and mountain biking. The list is only limited by your imagination. Located just off of Highway 97 north of downtown Bend, the Holiday Inn Express Hotel & Suites Bend features 99 guest rooms and suites, meeting facilities for up to 75 people, a business center, indoor pool, hot tub, sun deck and fitness center. All guests will enjoy our complimentary breakfast bar each morning of their stay. The hotel also features complimentary high-speed wireless Internet and complimentary local phone calls. Stay Smart with the Holiday Inn Express Hotel & Suites Bend and enjoy all that we have to offer. Allow our knowledgeable staff to guide you to an exciting world of things to do and see, or sleep late and lounge around the pool. Either way, we have what you re looking for. ... more   less 
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Also Known As:
Holiday Inn Express Bend Hotel Bend
Holiday Inn Bend
Bend Holiday Inn Express

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