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“Average Holiday Inn Express” 4 of 5 stars
Review of Holiday Inn Express Bend

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Holiday Inn Express Bend
2.5 of 5 Motel   |   20615 Grandview Drive, Bend, OR 97701   |  
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Ranked #11 of 42 hotels in Bend
Seattle, WA
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Average Holiday Inn Express”
4 of 5 stars Reviewed October 6, 2013 via mobile

Stayed here on Business midweek. Staff were very nice, and processed my check in promptly. No issues with my room. Pretty average, furnishings a bit dated, bed was comfortable, bathroom good size, heater/AC quiet. Cleanliness was not quite up to speed. Housekeeping should consider wiping down the microwave. Overall, I would stay here again no problem. Bend room rates for some reason are higher than average. I believe a lack of quality affordable accommodations is the reason.

Stayed September 2013, traveled on business
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127 people have reviewed this hotel

Traveler rating
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    16
    5
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Salem, Oregon
Top Contributor
66 reviews 66 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 5, 2013

I found this hotel perfectly fine for a one night business trip to Bend, although it's several miles from downtown Bend, north towards Redmond. i found myself backtracking into Bend the next morning for our meetings. Nevertheless the room was clean and the bed extremely comfortable. The breakfast selection was very nice, with fresh fruit, omelettes, sausage patties, made to order pancakes, fruit juices, yogurt, cinnamon buns, tea and coffee. I did not appreciate, however, the styrofoam and plastic plates and spoons and plastic cups - especially in a "green" town like Bend. One would think they could find something more environmentally friendly.

The carpeting is due for a change - it is dirty and worn in the high traffic areas - the the room was comfortable and very quiet. If you don't mind two queens, request a room on the third floor facing west so you get a spectacular view of the Cascade mountains from your window. There are no king bed rooms on the west side, only queens, which seemed odd, but the queen bed was perfectly fine and the mountain view was spectacular in the morning.

If you are a Priority Club member, they should give you a complimentary bottle of water when you check in - important when you're in the high desert as it's very dry.

They have a very nice, small indoor pool.

Next time I will try to stay more central to town, but the price, under $90, was worth it this time.

Room Tip: Rooms on the west side, third floor, face the Cascade mountain range and are away from the highway...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bend, responded to this review, October 22, 2013
Dear LegacyPlanner,

We appreciate you taking the time to review our hotel. It is lovely to hear you had a comfortable stay and enjoyed the breakfast program. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product we offer to our guests.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCarec
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorba Linda, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 2, 2013

Spent one night and found the room clean and comfortable. After a long drive from Portland, we were welcomed at the desk with a couple bottles of cold water by friendly desk staff. Even though the hotel is very close to a major road (US 97), the room was quiet and we slept very well in our comfy king bed. I was surprised to see nice bath amenities (Bath & Body Works).

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
62 reviews 62 reviews
44 hotel reviews
Reviews in 49 cities Reviews in 49 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 21, 2013

Stayed for a one night stop over. Judging on the decor the place seems a little dated but I found it to be clean and the staff to be very friendly. Breakfast was good with a wide selection to choose from. Rate was reasonable.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Spearfish
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 16, 2013

We recently spent one night at the Holiday Inn Express in Bend. Our room was clean, comfortable and quiet. It is pet friendly as our daughter and son-in-law were in an adjacent room with their dog. There was open space behind the motel to walk the dogs. This hotel was a little out of the way for activities downtown.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 15, 2013

Stayed a couple of nights and were very pleased. The bottom floor rooms were quiet even facing the major highway nearby! Check in staff and room service folks were always pleasant to talk with. Breakfast as others have said was filling and had about everything you'd want fro a quick bite to eat before going out for the day. Nearby are eating and shopping areas so you really don't have to go into downtown Bend for any meal or items you may need to buy. Easy access to Route 97, 20 and downtown bypass 97. We'll be staying here when we visit again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy UT
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 11, 2013

The room (102) was very clean and quiet. From check in to check out everything went wonderful. Staff are very friendly and helpful. The mattress was very comfortable - pillow top so you sink right in. This is a very friendly dog hotel with no weight limit for the dogs. Even though we stayed in a room that I am assuming was had previous "dogs" in the room, you could not tell that other dogs had been in there. The breakfast buffet had a good choice of options although my husband didn't like the imitation cheese in the eggs. Lots of fresh fruit, yogurt, bacon, biscuits and gravy, muffins, bread and an assortment of cereals. We will stay here again when in Bend!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Bend

Also Known As:
Holiday Inn Express Bend Hotel Bend
Holiday Inn Express Bend Hotel
Holiday Inn Bend
Bend Holiday Inn
Bend Holiday Inn Express
Address: 20615 Grandview Drive, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bend
#10 Family Hotel in Bend
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Bend 2.5*
Official Description (provided by the hotel):
The Award Winning Holiday Inn Express Hotel & Suites Bend is nestled in the heart of Central Oregon. Just as Bend serves as this region s hub for shopping, dining, and recreation, the hotel serves as the most valuable lodging alternative in Bend and is conveniently located to all the wonderful activities that the area has to offer. Mount Bachelor, the Deschutes River, Cascade Mountain Range, and the Deschutes National Forest create a paradise for winter recreation such as alpine skiing, cross county skiing, snowboarding, ice-skating, sledding and snowmobiling. Warmer weather brings with it golfing, water skiing, rock climbing and mountain biking. The list is only limited by your imagination. Located just off of Highway 97 north of downtown Bend, the Holiday Inn Express Hotel & Suites Bend features 99 guest rooms and suites, meeting facilities for up to 75 people, a business center, indoor pool, hot tub, sun deck and fitness center. All guests will enjoy our complimentary breakfast bar each morning of their stay. The hotel also features complimentary high-speed wireless Internet and complimentary local phone calls. Stay Smart with the Holiday Inn Express Hotel & Suites Bend and enjoy all that we have to offer. Allow our knowledgeable staff to guide you to an exciting world of things to do and see, or sleep late and lounge around the pool. Either way, we have what you re looking for. ... more   less 
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