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“Good...but they changed the coffee!” 4 of 5 stars
Review of TownePlace Suites Bend

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TownePlace Suites Bend
2.0 of 5 Hotel   |   755 SW 13th Place, Bend, OR 97702   |  
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Ranked #14 of 42 Hotels in Bend
Certificate of Excellence
GreenLeadersBronze level
Medford, Oregon
2 reviews
“Good...but they changed the coffee!”
4 of 5 stars Reviewed July 17, 2014

I stay here about once a month when I'm in town for business. Remodel recently completed and rooms feel more modern (if somewhat disjointed from a design perspective. The pixelated posters of succulents in the halls drive me nuts.) New mattresses are nice. Rooms are always very clean. Staff is very warm and friendly and always makes me feel welcome.

I appreciate the addition of hard-boiled eggs at breakfast (which was otherwise packaged pastry and cold cereal) but very sadly the Seattle's Best coffee has been replaced with undrinkable, bitter dishwater since my last stay in June. Obviously I'm not going to change hotels due to this, but it was a very disappointing discovery. One of those little amenities that made my week-long stays more pleasant.

Bring back Seattle's Best!

Room Tip: Don't get the room on the basement level under the stairs (toward the south). You won't slee...
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Green Features: Now using styrofoam cups at breakfast. That seems like a step backward.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review, July 22, 2014
Dear Joanna M,
Thank you for your continued loyalty and your recent review of our hotel. We appreciate the great comments about our friendly and welcoming staff and the cleanliness of our facilities. We're glad to read you were pleased with our recent updates to the hotel. We apologize for your disappointment in the change to our coffee, which was necessary in order to maintain Marriott Standard. Thank you again for providing us with your valuable feedback and we hope to see you on your next visit.

Sincerely,
Leslie Martin
General Manager
TownePlace Suites Bend
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Fort Myers, Florida
Top Contributor
197 reviews 197 reviews
54 hotel reviews
179 helpful votes 179 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

My brother and I booked this place last minute. It seems that in Bend, there is very little availability as far as hotel rooms go. The room was large and clean. What really made the hotel was all the help the people at front dest provided. Alicia, Amanda, and Kim, all gave terrific recommendations. The manager of the hotel is is lucky to have them. I would stay here again in a heartbeat.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review, July 23, 2014
Dear Oliverlevittear,
We are delighted that your stay at the Towneplace Suites was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us and recognizing our wonderful staff, especially Alicia, Amanda, and Kim, so that we may continue to deliver exceptional service in the future. We look forward to your next visit!

Sincerely,
Leslie Martin
General Manager
Towneplace Suites Bend
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Boise
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 1, 2014

We stayed 2 nights with our teenage daughter. The room overlooked the pool but we did not notice any noise issues. The room was clean and the staff is super helpful. The free breakfast is OK. The location is within walking distance to the Old Mill district and downtown. You can also walk to restaurants and a grocery store. I would stay here again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review, July 2, 2014
Dear Guest,
Thank you for choosing the TownePlace Suites for your accommodations in Bend. We are so pleased to read that you enjoyed your stay with us, especially our clean rooms, helpful staff, and our convenient location within walking distance to the Old Mill District and a grocery store. We appreciate you taking the time to review your stay and we look forward to welcoming you back to our hotel on your next visit to Bend.

Sincerely,
TownePlace Suites Bend Management & Staff
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Spanish Fork, Utah, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 30, 2014

We recently stayed in Bend for our daughter's graduation and we're very happy with our stay at the TownePlace Suites. It's central yet quiet and peaceful location made it a perfect place to settle in after a long day. The breakfast was basic but adequate; the staff was friendly and the rooms and hotel were fairly new and very clean. It is a good value in a high priced town such as Bend. We would definitely stay again.

Room Tip: Our room overlooked the pool, which can get a bit noisy. But it didn't interfere with our sleep.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review, July 2, 2014
Dear Guest,
Thank you for staying at the TownePlace Suites in Bend and congratulations on your daughter's graduation! We appreciate your kind comments regarding our central yet peaceful location, our clean and comfortable guestrooms, and our friendly staff. We're glad to read that you found our hotel to be a great value and we look forward to having you as our guest again soon. Thank you for your review!

Sincerely,
TownePlace Suites Bend Management & Staff
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Nampa, Idaho
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 13, 2014

This hotel/room was perfect for business travel. The staff was very friendly and professional. Had trouble with changing TV channels with remote. It ended up that the wireless remote control was not positioned properly and just needed to be moved. Breakfast was pretty blah, no variety. Same spread five days in a row: apples/bananas, instant oatmeal, cold cereals, HB eggs, yogurt, waffles, toast, muffins. So if you're gluten free, not enough choices. Overall, though, my stay was a good one. The hotel is located within walking distance to grocery store and a few restaurants. Every night of five, I had a good nights sleep.

Room Tip: Some reviews discuss choosing room overlooking parking lot for more quiet. Unless you plan to open y...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review, June 16, 2014
Dear Kare P.,
Thank you for your review and we appreciate your business. We're glad you found the TownePlace Suites in Bend to be the perfect hotel for your business travel. Thank your mentioning our friendly and professional staff and our convenient location. We're pleased to read that you had a restful night's sleep during your stay. We will keep your suggestion in mind for adding more gluten free options to our complimentary breakfast. Thank you again for your review and we hope to have you as our guest again soon.

Sincerely,
TownePlace Suites Bend Management & Staff
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Mercer Island, Washington, United States
Top Contributor
88 reviews 88 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 1, 2014

This is a good value hotel, with a very friendly staff, very clean facility, good breakfast that includes a great waffle machine, nice location and priced right in a market that tends to be over priced!

Room Tip: Stay on main level or above
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review, June 4, 2014
Dear JimDykeman,
Thank you for a great review and for being our guest at the TownePlace Suites in Bend. We're happy to read that you appreciated the value we offer as well as our convenient location and friendly staff. We're glad you enjoyed our complimentary breakfast and that you made good use of our waffle maker! We hope to have you as our guest again on your return visit to Bend.

Sincerely,
TownePlace Suites Bend Management & Staff
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tacoma,wa
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 8, 2014

This is a wonderful place to stay. Very clean, and very friendly staff. The location at first seems out of the way, but that turns out to be very handy. No noise and traffic, and yet only a little ways from the shopping and dinning. Hot breakfast would make it a 5 star hotel.

Room Tip: King bed rooms are a little larger.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review, May 9, 2014
Dear Guest,
We are so happy to read you enjoyed your stay at the TownePlace Suites in Bend. Thank you for taking the time to write a review and we are glad that you enjoyed our great, quiet location that is just a few minutes from downtown Bend, close to Mt. Bachelor and much more. Our staff strives to provide every guest with exceptional service and we appreciate your recognition of their efforts. We hope you are able to stay with us again soon.

Kind Regards,
TownePlace Suites Bend Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Bend

Address: 755 SW 13th Place, Bend, OR 97702
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Bend
#9 Romantic Hotel in Bend
#10 Family Hotel in Bend
Price Range (Based on Average Rates): $$
Hotel Class:2 star — TownePlace Suites Bend 2*
Number of rooms: 71
Official Description (provided by the hotel):
A 20 minute drive from Mt. Bachelor and one mile from downtown Bend, TownePlace Suites is an all studio suite hotel. Our charming studio suites with kitchens and comfortable work and living spaces. Enjoy thoughtful travel amenities including complimentary breakfast and Wi-Fi, a swimming pool and spa, fitness and business centers, as well as laundry facilities perfect for extended stays and family getaways. Bring your whole crew we are a pet friendly hotel! ... more   less 
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Also Known As:
Towneplace Suites Bend Hotel Bend

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