I stayed at this hotel three weeks ago. The hotel was average, although certain things seem a bit ran down, like carpets and the inside of the room.
After I left, I realize I had left a package in my room. I had a couple of pairs of expensive shoes inside a bag. I had left them in the closet area. When i realized I didn't have them I called them right away. I spoke to the lady at the front desk, pretty sure same one who was there when I checked out (I believe it is just her and another gentleman running this hotel).
I told her it was my mistake for leaving the items, but I was sure hoping there were still there. She seemed sort of "bothered" by my request to follow up and asked me to call "the other hotels where I stayed". I said to her, no other hotels, I am sure they were left in the closet of my room at the Quality Inn!
Insistently I asked for her to look or ask the cleaning staff. She said she would call me later, which she never did. I called again to follow up and got same attitude until she basically said, "well, I talk to everyone and your stuff is not here, I insist you check in other hotels".
Basically I learned that "finders keepers at the Quality Inn" or what??? is there any mercy for items left behind accidentally?
Worst than losing the items is how they made me feel and how they simply seemed extremely bothered to deal with the issue.
I sure hope I can get an answer from chamber of commerce in bend. Establishments like this, really need to change procedures and attitude as well.
- Official Description (provided by the hotel):
- We are conveniently located just off U.S. Highway 97 at the north end of Bend. We have given all the rooms a complete facelift with new furniture, lamps, pictures and flat screen TV's. Central Oregon is the place to be for year-round outdoor recreation, including skiing, snowmobiling, fishing, boating, hunting, hiking and sightseeing.Mt. Bachelor ski area and Smith Rock State Park are just 20 miles from us and Newberry National Volcanic Monument is only a short drive away. The nearby Deschutes River is famous for its beauty, fishing and rafting, and the High Desert Museum, where visitors can enjoy regular live animal interpretations and living history demonstrations, is also close by.At our 50 room hotel, guest will enjoy many amenities like high-speed WiFi, a fitness room with proffessional grade tread-mill, eliptical machines, and a weight bench. We serve a full hot breakfast buffet, free local calls, coffee and indoor heated pool and hot tub. This is a pet-friendly hotel, and only a small nightly fee applies. Business travelers will appreciate the public computer with Internet access and printer in addition to copy and fax services.All guest rooms come equipped with microwaves, refrigerators and cable television with movie channels. Please ask about the suites, whirlpool rooms and rooms with beautiful mountain views. In addition this is a non-smoking facility. Laundry facilities are located on the property for added guest convenience. The Bend Quality Inn is the ideal place for your family or business needs when visiting the central Oregon area. Your needs are our number one priority. Please come by and see for yourself. ... more less
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- Also Known As:
- Quality Inn Bend
- Bend Quality Inn