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“Good room Good Food” 3 of 5 stars
Review of Hilton Garden Inn Portland Beaverton

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Hilton Garden Inn Portland Beaverton
3.0 of 5 Hotel   |   15520 NW Gateway Court, Beaverton, OR 97006   |  
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Ranked #2 of 12 Hotels in Beaverton
Certificate of Excellence 2014
Beaverton, Oregon
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
“Good room Good Food”
3 of 5 stars Reviewed July 13, 2011

My husband and I stayed at this hotel the night of our wedding July 2nd. We got in probably around 11:30pm, and when we got there my husband was not in his tux anymore, but I was still obviously in my wedding dress. The man who helped us did not even offer us a congratulations or basically any aknowledgment at all. He barely made eye contact with us, only when he had to. He wasn't very friendly either. Again, I have stayed at many Hiltons and usually the customer service is great. I wasn't impressed.

Our room was pretty decent. I have stayed at many different hiltons around the US before, and am usually very excited about their beds. This hilton offered one of the adjustable comfort level beds. But no matter what setting we had it on, both my husband and i were uncomfortable.

The next morning we woke up and we wanted room service. I didn't see a menu for it, so I called down to the front desk to see if they offered it. They said they didn't, but they did have a breakfast buffet. The buffet ended up being really good, but we were a little disapointed with them not offering room service.

Other than that, the room was pretty big, and the room had darkening shades which was GREAT because we were actually able to sleep in a little. I would probably go back, but I hope that we would get better, friendlier customer service next time.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mupchurch, Director of Sales at Hilton Garden Inn Portland Beaverton, responded to this review, July 18, 2011
KSTBH37-
On behalf of the hotel, I’d like to offer congratulations to both you and your husband. We strive to offer the best amenities, cleanliness and service to all of our guests and I apologize you were not acknowledged upon your arrival. I thank you for taking the time to review our hotel and hope that you will stay with us again in the future so that we may demonstrate our commitment to improvement.
Best of wishes,
MacKenzie
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316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Washington
Top Contributor
94 reviews 94 reviews
67 hotel reviews
Reviews in 58 cities Reviews in 58 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed June 7, 2011

This HGI is situated conveniently off Highway 26 about 20 minutes from downtown Portland. It is in a quiet location, the parking is free, the rooms are clean and comfortable and the staff is friendly. The on site restaurant serves a full breakfast with cooked to order omelets, and a wide assortment of buffet items of good quality. A coffee service is put out in the lobby for early risers who can enjoy a fresh cup while perusing the newspaper in the attractively decorated and comfortable "living room". From this location it is easy to drive to Portland and its many attractions or head west to the Oregon Coast or wine country.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mupchurch, Director of Sales at Hilton Garden Inn Portland Beaverton, responded to this review, June 9, 2011
Dear sitesea:

Thank you so much for your kind words regarding your recent stay. We strive to make every guest’s stay as enjoyable as yours was and we hope that you will stay with us again.

Regards,
MacKenzie
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Boston, MA
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 26, 2011

Stayed here in March 2011 and really enjoyed. Like others have stated, the breakfast has lots of options, high quality and nutritious options, sweet staff, and thus worth paying for.

The room was spacious, same level of quality as any newer business hotel, and bed was nice. Only issue I had was the wireless and wired internet really get bogged down with traffic in the evenings. The shower was fine and high but the curtain barely stayed inside the tub.

The front desk folks always said hello and were nice, check in and out were super easy and fast.

No hesitation with recommending this place. The only problem I've got is now I want all hotels to be this good.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mupchurch, Director of Sales at Hilton Garden Inn Portland Beaverton, responded to this review, May 2, 2011
Dear boston6_8guy:
Thank you for taking the time to review our hotel on TripAdvisor. I am pleased to hear that you enjoyed your stay and that our level of service exceeded your expectations. Please visit us again should your travels bring you back to the area.
Regards,
MacKenzie
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Edmonds
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 3, 2011

Our weekend escape started with a slow draining tub and not enough light for reading. A young man from maintenance came by and quickly took care of both problems. Breakfast was great with omlettes and pancakes prepared by Theresa who stopped by to ask us if everything was done to our satisfaction. The buffet already had everything you would want for breakfast and the staff came by to refill coffee and tea faster than we could drink it. After arriving home, we discovered that we had left two items in the room. Rochelle in Housekeeping sent it to us by UPS. We were very happy with our stay and the service we received from everyone!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mupchurch, Director of Sales at Hilton Garden Inn Portland Beaverton, responded to this review, March 18, 2011
WarrenMK--
Thank you for taking the time to write a review, I am glad to hear you enjoyed your stay. I’ve shared your comments with the staff who all strive to go above and beyond for our guests. We look forward to seeing you on your next visit. Safe travels!
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Germany.
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 5, 2010

Great breakfast, very helpful staff. Popular with businessmen, tourists at the weekend. Rooms could be better insulated from exterior noises.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
89 reviews 89 reviews
53 hotel reviews
Reviews in 40 cities Reviews in 40 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 6, 2010

Clean spacy rooms ,close 26 ,nice breakfast ,no hassle
but you have to drive for everything

  • Stayed October 2010
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 21, 2010

Really enjoyed our stay at this hotel. Nice, clean room. Good breakfast selection. Wonderful omelets. The staff were outstanding. They went out of their way to make us feel welcome. Located right beside a 'Sweet Tomatoes' which is good for either lunch or dinner. Will definitely be staying at this hotel again.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Beaverton

Address: 15520 NW Gateway Court, Beaverton, OR 97006
Phone Number:
Location: United States > Oregon > Beaverton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Beaverton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Beaverton 3*
Number of rooms: 150
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Also Known As:
Hilton Garden Inn Portland Beaverton Hotel Beaverton
Hilton Garden Inn Beaverton
Hilton Beaverton
Beaverton Hilton Garden Inn

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