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Marriott Tulsa Hotel Southern Hills: Traveler Reviews

3.5 of 5
1902 East 71st, Tulsa, OK 74136
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Marriott Tulsa Hotel Southern Hills
Ranked #13 of 96 hotels in Tulsa
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138 reviews from our community

    Trip type
Traveler rating
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    33
    18
    9
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Date Rating
Tulsa, Oklahoma
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Concierge Level Not Worth the Price”
3 of 5 stars Reviewed December 21, 2012

Hotel website informs the prospective guest the hotel is undergoing a remodel, however it was not immediately apparent the pool was closed until after booking. The website says the lobby and guest rooms are or have recently been updated. Concierge level rooms are about $60 more than regular rooms. The difference in room size is only about four square feet. Concierge level allows access to the concierge lounge and free breakfast. Prior to arrival I called to see if the hotel could provide anything special for my friend's birthday. I was told flat out "No. It's not like we can just bake a cake." I had actually thinking of flowers or a bottle of wine, which I would have been happy to pay for but was not given the option of suggesting anything. The answer to something special was just "NO." Upon arrival it is apparent the lobby is under construction. But aside from the drink cups and other trash left behind in the former gift shop area construction was not a bother. The room was a real disappointment. It had not been updated any time recently. The carpeted kick plate was peeling from the wall, the bathroom sink was cracked, the bathroom door was water damaged about half way up. Asked for a room with a good view. what we got was a view of the roof of a lower floor. This was a "king concierge room" and it felt tiny. Breakfast the next morning was nothing special. The only bright spot was the chef preparing eggs to order. The food was pretty poor. Staff in the coffee area stood around for several minutes and did not seat a guest during a time when the hostess was otherwise occupied. Trash was scattered along the sidewalk in front of the hotel including cigarette packs, old beer cans, chip bags. All of which was still in place the next day at check out. Overall just blah. Not worth the money. The only reason to stay here is easy access to ORU.

Room Tip: Only reason to stay here is if you need to be on the ORU side of Tulsa.
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMSHGM, General Manager at Marriott Tulsa Hotel Southern Hills, responded to this review
December 22, 2012
Thank you for the feedback. Regrets we are under a major renovation that included a resurfacing of the pool. I share your frustration with the inconvenince and I apologize we put you through that. We are on the far side of that now and we expect the re-imagined hospitality experience to be delightful. I've notified my staff of the concerns you mention and we are thankful that you chose our hotel for your visit. All the best through the Holiday and a blessed New Year. Joe Gaudet, GM
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Ada oklahoma
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Wonderful service, great attitude”
5 of 5 stars Reviewed December 20, 2012

Hoyle is under construction, lobby is very noisy, however the attitude of the staff is great, they are all wearing hard hats and apologize for the noise, this is a great location, close to shopping at the mall in one direction and a new outdoor mall in the other, close to oral Roberts U and the riverside museums.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Great Value During The Renovation”
5 of 5 stars Reviewed December 8, 2012

This Marriott is well managed with every detail as it should be. The main floor lobby is currently being renovated, and during the construction period the hotel is providing free in-room Internet and a complimentary breakfast. The breakfast is buffet style, includes an omelette station, and is something you would typically pay about $10 for. The Marriott also provides a complimentary airport shuttle. The rooms were typical of Marriott's high quality. On recent trips I've encountered many dark rooms, but these were well lighted and welcoming. Parking is plentiful and also free.

With the temporary inclusion of free Wi-Fi and the excellent breakfast this hotel is a bargain not to be missed by the business traveler. Grab it while you can!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Top Contributor
69 reviews 69 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
“Excellent except for the remodelling in the lobby”
5 of 5 stars Reviewed November 29, 2012

I'm sure the distraction of remodeling will be worth it once everything is back in order. The bed was fantastic. Was like sleeping on a cloud. I didn't try the pool but did enjoy the hot tub. All the great amenities I expect at a marriott. Breakfast was great except the waitress service in the resturant was terrible both mornings. Had to wait for a beverage way too long both mornings at breakfast. It is completely unacceptabel to me to ever wait on something to drink. And for sure don't let my water run out. However, the food and service at lunch for the conference in the conference center was excellent both days.

Stayed November 2012, traveled on business
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Oklahoma
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
“Nice facility with helpful staff, but Noisy!”
3 of 5 stars Reviewed November 16, 2012

I stayed at this hotel for a conference. The staff was great - arranged late checkout, got me a microwave, handled long faxes for me. The WiFi was free and worked fine. The pool was a bit chilly, but the hot tub was great. And the room was nice with all the usual comphy Marriott amenities - though a really comfortable reading chair or lazyboy would have been a bonus.

The one big drawback was NOISE. Outside noise, and noise on the other side of the solid wall was no problem, but people walking/talking down the corridor could be heard clearly through the room door, and I could easily hear the couple in the room next door (probably via the (locked) noise-porus connecting door). When they stayed up late one night, and their kid had a bad dream at 2 AM another night, I heard all about it. In addition, the hotel is undergoing renovation, and the bang bang bang echoed up to my 4th floor room at 8:00 AM sharp the second morning when I was trying to sleep in a bit. And the pillows were really wimpy - not a substantial one in the bunch, for a side sleeper. I always give a lesser rating to hotels that give me a poor nights sleep.

Room Tip: Ask for a room with solid walls, no connecting doors.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TMSHGM, General Manager at Marriott Tulsa Hotel Southern Hills, responded to this review
December 22, 2012
Thank you for taking time to write about your visit. We value the feedback. I share your frustration with the noise from the renovation and I apologize we put you through that. Thankfully, we are mostly through the demo of the public areas and are reconstructing an all new, lobby, restaurant, ballroom etc. The new furniture and finishes are beautiful. We've tried to offset the inconvenience by offering free breakfast and free Wi-Fi with discounted room rates. We thank you for choosing our hotel. Kind regards, Joe Gaudet, GM
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Additional Information about Marriott Tulsa Hotel Southern Hills

Also Known As:
Tulsa Marriott Southern Hills Hotel Tulsa
Tulsa Marriott Southern Hills Hotel
Marriott Tulsa
Tulsa Marriott
Address: 1902 East 71st, Tulsa, OK 74136
Phone Number:
Region: United States > Oklahoma > Tulsa
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Tulsa
#13 Business Hotels in Tulsa
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Free Wi-Fi in all rooms and public space. NEW LOBBY with latest design communal work spaces and enhanced menus with craft bar service. Full retail store on-site selling sundries and finer goods. Breakfast included in some rate plans. Fold-out single size sleeper chair in all king rooms. Riverparks and running trails nearby. Free Casino shuttle available to River Spirit casino nearby for groups of ten or more. Walk to Oral Roberts University and many 24/7 restaurants plus shopping nearby. Sports Bar on-site. Full service European style Spa Southern Hills Day Spa and Ross Edward Grand Salon for Hair both on-site. State of the art fitness center with indoor pool, whirlpool and rooftop sundeck ... more   less 
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