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“We Don't Care!” 2 of 5 stars
Review of Marriott Tulsa Hotel Southern Hills

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Marriott Tulsa Hotel Southern Hills
3.5 of 5 Hotel   |   1902 East 71st, Tulsa, OK 74136   |  
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Free Parking
Ranked #26 of 100 hotels in Tulsa
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
“We Don't Care!”
2 of 5 stars Reviewed January 1, 2012

The facility is what you would expect from a Marriott hotel, but the service is sub-par. This was possibly the least accomodating staff I have encountered in my travels. Their attitude toward guests can be summarized in three words "We don't care".

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Mustang, Oklahoma
1 review
5 of 5 stars Reviewed December 16, 2011

My husband and I have stayed at Southern Hills Marriott several times throughout the past 8 years. I was introduced to this hotel in high school with several conventions that were held here.
I have always been a big fan of Southern Hills and couldn't wait to escape for the weekend with my husband (at the time he was just my boyfriend.)
We rushed away for a weekend stay over our anniversary weekend and had the most amazing experience. After our couples massage and late night dinner, I walked into a room filled with candles and rose petals that was a complete shock to myself. My husband had worked so graciously with a member of the Spa staff to decorate our room before we returned from dinner.
This was the night he asked me to be his wife! This hotel will forever hold a special place in my heart- here we are 4 years later and I can't wait to get back to Southern Hills and relive that night!
Thanks for everything!!!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 3, 2011 via mobile

I found the staff to be efficient and courteous. One was manning a free hot dog and lemonade booth when I returned from work this evening.

It's very clean, and super comfortable. Most importantly, it's quiet at night.

I had excellent clear reception for my TV with plenty of channels to choose from.

The bathroom has a tub, and the water is hot, and I really appreciated having a long hot bath after a demanding day. Water hot enough to bathe in is becoming rare in US hotels.

I will definitely return.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2011

I travel to Tulsa often for business and pleasure. Our most recent stay at Tulsa Marriott Southern Hills was this past weekend was top-notch from beginning to end. The front desk staff is extremely helpful and personable and always make our stays a pleasure. The hotel sports bar - Remingtons - is a great spot to watch the ballgame. The property is close to ORU, casinos, restaurants and shopping malls. All in all, a great weekend.

Room Tip: I prefer an upper floor for better views.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nash
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2011

Early check-in was very efficient & professional. Had problems resetting the clock back one hour for time change. Did not want to trust the cell phone. Front desk offered to change it for me and also offered the wake-up call service. Duh! I forgot they can do that!

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2011

Once again a trip brought me and my family to Tulsa for a business/pleasure trip. And once again the Tulsa Marriott Southern Hills didn't let us down. They have remodeled most of the rooms there and they are very modern and clean. Flat screen TV's in all the rooms. Dining facility and bar are excellent. And the staff is outstanding. The hotel in convenient to the Woodland Hills Mall and the Riverfront in Jenks. I will stay here every time I come to Tulsa.

Room Tip: Rooms on south side are quieter away from 71st Street
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa (Mesa County), Colorado
Top Contributor
122 reviews 122 reviews
112 hotel reviews
Reviews in 107 cities Reviews in 107 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed October 28, 2011

Lovely full-service Marriott with very comfy beds. Immaculate room and bath. We like our room very, very cool and housekeeping left our temp. settings alone, which is always greatly appreciated. Helpful desk staff advised us about safe areas for an evening walk, etc.

Careful with the dry terrycloth bath mat on the marble floor. Mine slid significantly (and unexpectedly) when I was getting in the shower. I slipped and was fortunate not to have a very serious injury. Don't know if it was caused by the highly polished floor or fabric softener on the mat.

We paid approx. $125/night, incl. tax/fees, which we considered a bargain. There was quite a bit of construction on the highway coming from OKC, so finding the hotel was not as straightforward as we thought it would be with our Google map. Once we figured out the construction, it was easy to get to various points in Tulsa from the hotel. Plan a couple of alternative routes.

Loved the French Hen Restaurant which is not too far from the hotel. Pricey, but great food and service.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marriott Tulsa Hotel Southern Hills

Address: 1902 East 71st, Tulsa, OK 74136
Phone Number:
Location: United States > Oklahoma > Tulsa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Tulsa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Tulsa Hotel Southern Hills 3.5*
Official Description (provided by the hotel):
Free Wi-Fi in all rooms and public space. NEW LOBBY with latest design communal work spaces and enhanced menus with craft bar service. Full retail store on-site selling sundries and finer goods. Breakfast included in some rate plans. Fold-out single size sleeper chair in all king rooms. Riverparks and running trails nearby. Free Casino shuttle available to River Spirit casino nearby for groups of ten or more. Walk to Oral Roberts University and many 24/7 restaurants plus shopping nearby. Sports Bar on-site. Full service European style Spa Southern Hills Day Spa and Ross Edward Grand Salon for Hair both on-site. State of the art fitness center with indoor pool, whirlpool and rooftop sundeck ... more   less 
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Also Known As:
Tulsa Marriott Southern Hills Hotel Tulsa
Marriott Tulsa

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