After the normal reservation process and a nice email from the assistant manager, we were disappointed with the facility. Housekeeping was hit and miss--more miss than hit. The manager's reception consisted of a bowl of chips and salsa, a plate of cheese cubes, and either celery or carrot sticks with ranch dressing. About half the time we observed the refreshments were empty and no one watching it. But the thing that put this hotel on our "just Average" list was the Saturday morning breakfast that Embassy Suites touts. We got our plates of food and found a table at which to sit. A lady busing the tables asked where our wrist bands were. Wrist bands--what is this?? She said they had so much trouble with people "coming in off the street" that they had to make all guests wear wrist bands. We told her we had our card from check-in and sat down. The rest of the time we sat through breakfast we saw no one with a wrist band even though all the tables were full. I would say if this hotel has that much trouble with people "coming in off the street", they have a problem with security. Glad this was our last day there and we won't return. If you want quiet, don't go here. It was full of teens who met in the atrium with loud cheering. Apparently this is the norm since the lady who delivered our room service meal advised us to shut the door to our bedroom so that we could sleep.