My wife and I stayed at the Clarion on a four night stay business trip this past week. As far as the rooms go, they're clean and well kept.
What was most impressive during this stay was the way their staff and management handled a problem.
Because we travel on business so much, and have special dietary needs, my wife and I bring most of our food with us. When we checked into the Clarion, their occupancy was high, and we needed a room with a refrigerator and microwave. We were very thankful that they still had one room with both. All went well when we checked in until we needed hot water, of which there wasn't any. The wing we were on had a boiler breakdown, which the staff believed would be fixed by the next day. While not very comfortable, not a big problem for us, as everyone can have a temporary equipment breakdown.
The next evening, still no hot water. Because we had to remain in our room that had the cooking facilities and couldn't move,the front desk staff readily offered a room just down the hall for us to use to shower. When we inquired the next morning as to the progress of the repair, Manager Andrea was very concerned about our comfort, gave us her business card, and was kind enough to offer to credit our stay for the nights with no hot water.
During the rest of our stay, every member of the front desk staff asked us frequently if we were doing okay, and was there any way that they could help. Thankfully, the boiler got fixed, the water got hot, and the week ended up on a very positive note.
What was most appreciated was the way the staff reacted to a problem. Again, staff and management were very concerned about our comfort, and on making it right. Not always the attitude found in businesses these days. Our thanks to Andrea and the Clarion! Will definitely stay again in the future, and would recommend to anyone for a business, pleasure, or family stay!
- Official Description (provided by the hotel):
- Clarion Inn, a hotel in Tulsa,OK, near Tulsa International Airport. Located at the entrance to Tulsa International Airport, the Clarion Inn® is within minutes of several top attractions including the University of Tulsa, the Tulsa Zoo, and the Tulsa Air & Space Museum. This Tulsa, OK, hotel also offers easy access to Tulsa Raceway, O’Brien Park, Expo Square, Fair Meadows, and Driller Stadium. The hotel is close to local shopping, restaurants, and Tulsa nightlife. Guests of the Clarion Inn are invited to relax at the seasonal outdoor pool, dine at the on-site restaurants Prato’s Café and Bentley’s Lounge, work out in the exercise room, and utilize the Business Center which offers access to copy and fax services and a computer with Internet. There are 9 meeting rooms, which will accommodate 312 people for banquets and 800 for conferences. Other amenities include•Free hot breakfast•Free wireless high-speed Internet access•Free newspaper Monday-Friday•Guest rooms offer high-definition cable television, coffee maker, desk, hair dryer, alarm clock, iron and ironing board. Some rooms feature a microfridge•This is a pet-friendly hotel, with four-legged friends allowed to stay for a fee•The hotel is non-smoking. Its perfect location and convenient access to area attractions make the Clarion Inn a great place for business and leisure travelers in the Tulsa, OK area. We look forward to meeting you. ... more less
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