The Renaissance is a nice, clean hotel with decent service and nice amenities.
I checked in for a two-night stay on a Saturday and was given a room on the club (9th) floor. I had several colleagues traveling with me who were staying on other floors and I didn't see much of a difference between my room and theirs. Long story short, if you can get the upgrade, take it...otherwise, don't bother.
I had a room right across from the elevator which, personally, I prefer over having to walk down long hallways to get to and from the hotel lobby. Other than the occasional "ding" of an arriving car, I didn't hear any noise at all from the elevator bank.
I had several issues on my first evening with the wireless Internet access. When the signal to the guest rooms faded in and out, I was redirected to the wireless server for the public areas where I was asked to pay for additional access. A quick call to the support line (1-800 number) solved the problem. The front desk was unable to assist. Apparently this is a new system for which they have not received adequate training on troubleshooting, etc.
The beds are extremely comfortable with a combination of firm and plush pillows. The room was clean and had beautiful granite accents throughout the bathroom and bedroom areas.
I did notice that the room lacked a trash can by the work desk as the sole trash can was located in the bathroom. Only a slight inconvenience, but I thought I'd mention it regardless.
I asked for a late checkout and was given a 3:00PM checkout for an additional day rate of about $80. That left a bit of a bad taste in my mouth but that's only because I'm in the hotel business and it was clear that the hotel was not full.
I tried room service for a quick continental breakfast on my last morning and everything was fresh and arrived on time.
All in all, I would absolutely stay at this hotel again. From what I saw in the area, this was definitely the nicest hotel around.
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