Quality of service did not match the wonderful facility and comfort in this hotel. Many staff offhand and casual in manner and can only deal with normal routine issues. We felt like we were in the backwoods and that many staff had not been trained to be courteous and polite and to go the extra mile. Did not expect to be charged for bottled water and wifi in the room either in a 4 star hotel.
- Official Description (provided by the hotel):
- *** AAA FOUR DIAMOND AWARD RATING*** Providing traditional service to a contemporary clientele, our hotel offers gracious accommodations in elegant European style. We are ideally located in the heart of the city's shopping and dining district and surrounded by restaurants, entertainment venues, and Oklahoma's largest shopping mall. Visitors enjoy luxuriously appointed guest rooms that provide relaxation and contentment. For the business traveler, high speed internet access and a well designed work station encourage comfort and productivity. And our award winning Cyprus Grille Restaurant/Merlot's Lounge offer exquisite dining with a warm ambiance. We are proud to be Tulsa's premier hotel. Adhering to the highest standards of hospitality, our staff is committed to providing flawless service, extraordinary amenities, and a "bring you back again" experience. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Tulsa Hotel Tulsa
- Tulsa Renaissance