...and refuses to correct it. Their manager is rude and called us, VERY frequent customers, liars when we told them the maid must have erred on the form because we DEFINITELY left early that morning. I am now out an extra hundred dollars for the weekend because they are not only inept, but also rude. Find another hotel, because this one will cheat you. If you DO stay there, get confirmation of the bill before you leave. Do NOT rely on the paper slid under your door, as they do not feel bound by it.