Three of us went to Tulsa for the Antiques Roadshow--a nine hour road trip. Upon arrival at the hotel our reserved and confirmed room wasn't available for some reason. We reserved and were confirmed for a non-smoking King suite but the hotel for some reason was trying to put us into a room with two double beds--that was not acceptable and said so. When asked why the change from our confirmed room type to the not acceptable "other room type" we were told that sometimes the hotel "makes adjustments." We said we were'nt buying that reason and again pointed out (and showing) our pre-paid confirmed King suite confirmation. Our confirmed King suite room then became available (sounded like a data processing screw-up somewhere). While storing our things in the room we noticed the A/C unit in the bedroom stopped cooling with only a hum--compressor working but no fan blowing air. We notified the desk and waited a reasonable amount of time for the repair tech. We wanted to eat dinner so I went to the desk and asked about the A/C repair. Lucky for us the tech's day didn't end until later that night or the service would'nt have happened until the next day sometime. The tech came up to the room, verified that the A/C was broke and said he'll swap out the unit. The units are installed into the outside walls but the shell of the unit remains fixed to the wall while the one-piece internal unit with the compressor and fan can be swapped out. It was all done within 20 minutes. Great job by the tech. Housekeeping needs additional training however. For a suite they left only 2 coffee cups and two water "glasses". Of course we had to request and did receive in a timely manner additional cups and glasses. Usually in a suite there would be a large table, chairs maybe a coffee maker for more than one cup at a time. This suite besides the King bedroom had a pull-out with a small desk, one nice lounge-type chair, a stand for the coffee maker, nice size TVs, a small refrg, small safe. Bathrooms had the usual with hairdryers We were told that Holiday Inn has been using that facility for 2.5 years so I would think their suite would have a better setup than it did. But we were there so my daughter and my wife can attend the Roadshow while I "toured" the town (and checked out the local casino on Riverside Drive (nice--large place). Overall, after it was all said and done our stay at this hotel was very good because the staff responsed to our problems in a timely manner. The staff are really nice, their restaurant food was very good at good prices, as is their bar. I was surprised that this hotel had no stand or anything that contained flyers, etc...that told about local activities, places to go, etc.... The hotel location is great for the convention center--about 3 blocks away-a straight shot. There is a Catholic Church located within a very short walking distance. To make up for the problems we had the parking and extra fee for the third person were dropped--first class response in my opinion. We will stay here again.
- Also Known As:
- Holiday Inn Tulsa City Hotel
- Holiday Inn Tulsa City Hotel Tulsa
- Official Description (provided by the hotel):
- New Holiday Inn in downtown Tulsa. 221 rooms each with 32" LCD TV's, pillow top mattresses, upscale furniture, and cordless phones. Boulder Grill Restaurant and Lounge with outdoor patio. Pool with retractable roof for year round swimming. Fitness center, business center. ... more less
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