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“The reviews are wrong!” 4 of 5 stars
Review of Extended Stay America - Tulsa - Central

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Extended Stay America - Tulsa - Central
2.0 of 5 Hotel   |   3414 South 79th Avenue East, Tulsa, OK 74145   |  
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Ranked #74 of 100 hotels in Tulsa
Leeds, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“The reviews are wrong!”
4 of 5 stars Reviewed October 22, 2012

We stayed at this Extended Stay hotel as part of driving Route 66 in September 2012. We had pre booked this hotel through our travel agent in the UK and had only really looked at the location. Whilst in St Louis we decided to properly look at the hotels for the next part of our trip. The reviews for the Extended Stay were less than complimentary. They (people on trip advisor) reviewed the hotel as dirty, lots of noise from the Interstate, poor location, unsafe etc etc....These people are wrong!! OK it wasn't the Ritz, but we found it to be clean, the location was great (near bars, restaurants and shops), we had a great nights sleep despite being on the back of the hotel nearest the Interstate and we certainly didn't feel unsafe. I'm not sure what other travellers were expecting but I would say to people this is a more than adequate hotel to stay in for a few nights. The staff were very helpful and friendly.

Room Tip: Rooms on the reception side are further from the Interstate so a little quieter
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Region39, Manager at Extended Stay America - Tulsa - Central, responded to this review, October 23, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. While visiting Tulsa from the UK, we are happy you enjoyed the shopping and nightlife in our immediate area. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. I will share your great comments with the staff. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.
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20 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Texarkana, Texas
Top Contributor
134 reviews 134 reviews
74 hotel reviews
Reviews in 107 cities Reviews in 107 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed August 2, 2012

On my previous trip to Tulsa in Fall 2011 I stayed at the Motel 6 at I-44 and Garnett Rd. My stay there was not satisfactory due to the potential for crime in the area and the noise from trucks parked around the hotel with their engines on all night. This time I decided to find a better motel at a good price, and Extended Stay America fit the bill. This motel was at a much better location, where I-44 crosses the Broken Arrow Expressway, and it is surrounded by many other multi-story motels and hotels. In fact I don't think I recall so many different hotels and motels being located side by side in one area of a city. I was not as concerned about crime as I was at the Motel 6 location, which was just a few miles east on I-44. Also I was not bothered by the sound of trucks during the night as I was at the Motel 6 location. I was satisfied with my stay at Extended Stay America, since I felt safe, I got a good night's sleep, and it was good value. I would consider staying here again.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Tulsa - Central, responded to this review, August 3, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is knowing that we were able to acheive this goal with you. As well, it is incredibly motivating to know that we not only met your expectations, but exceeded them as well.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 20, 2012 via mobile

Horrible hotel, from the property to the staff!!!!

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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ChristopherTM, General Manager at Extended Stay America - Tulsa - Central, responded to this review, July 27, 2012
I recently received a copy of your review for our hotel. Our company prides itself on providing great service, great rooms and great surroundings, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of the people who work here. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.
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A TripAdvisor Member
4 of 5 stars Reviewed June 15, 2012

this place is very good.. clean and comforting... i enjoyed staying here... could use more channels on tv.. but customer service was EXCELLENT and it was quiet

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with cheaprooms.com

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, General Manager at Extended Stay America - Tulsa - Central, responded to this review, July 11, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Tulsa - Central. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Dallas
Top Contributor
251 reviews 251 reviews
87 hotel reviews
Reviews in 92 cities Reviews in 92 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed June 5, 2012

A quick overnighter while burning rubber on the interstate. Friendly check-in, wish for a quiet room was accommodated. But, the freeway traffic flows on both sides of the hotel and a supersized LED bill board illuminates the place at night. The trash dumpster truck comes at 5:30 am - that's your wake-up call. The room was furnished with a bachelor kitchen, which was wiped - but not necessarily clean. There is a difference! Nothing discusting though. Basic cable channels with decent reception. Security guard was very conscientious about his job, made his rounds, checking building and parking lots. Overall an excellent value for a low-need stop-over.

Room Tip: since elevated freeways run on both sides of the hotel, a lower floor room with low room numbers see...
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - Tulsa - Central, responded to this review, July 16, 2012
I recently received a copy of your review of the Extended Stay America Tulsa - Central. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Pueblo, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 15, 2011

We stayed for 3 days the first time. it was a bit ruff, however the kitchen, bed, bath was all clean. Then went away for 2 nights and came back for 3 more days. This room was better. I came down with a cold and was thankful that the hotel let me sleep without knocking on the door every 5 minutes. (In fact none).My guess is that they get tired of jerks stealing them blind and messing up the rooms. It is hard to make repairs at such a low rate they charge.
It would be nice if they had one spot for people to go and smoke. Be firm on that.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 7, 2010

DO NOT STAY HERE. My room smelled horrible. The shower was dirty. There were crumbs on the floor by my bed. There were specks on the sheets and I was terrified to sleep on them. It's outdated. It's ugly. Worst of all, it seemed to be extremely unsafe. There were men hanging out in the parking lot all night, and my colleague and i were approached three times by them late at night. There is no security. It is right by the interstate, and you can hear the sound of the cars. The beds are hard and horrible. If you stay here, you will be miserable, I promise you. .

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Tulsa - Central

Address: 3414 South 79th Avenue East, Tulsa, OK 74145
Phone Number:
Location: United States > Oklahoma > Tulsa
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #74 of 100 hotels in Tulsa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Tulsa - Central 2*
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Also Known As:
Extended Stay Tulsa
Tulsa Extended Stay
Extended Stay America Tulsa

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