We stayed here over the Thanksgiving holiday to be near family living close by. We had reserved 2 rooms and asked for them to be in a quiet location on the top floor. When we stepped off the elevator (only 1 of 2 worked most of our stay) our room was literally across from the elevator door! Not my idea of a quiet location! Husband went back down to ask for a different room & I waited 5-10 minutes for him to return only to discover that they had given him the room with the wall that adjoined the elevator shaft! Wow! I went down next because 3rd time is the charm. No rooms left on top floor, so opted for last room on hallway of 5th floor and turned out to be fairly quiet room. However, I would ask for a room on the backside of the hotel, away from the traffic noise of Yale Ave. and the Sonic. Friday night was noisy outside.
Room was just ok as the furniture and carpet were looking worn even though the extra space was nice. They do need to put luggage racks in the rooms so that your suitcase doesn't have to sit on the floor. The bathroom floor was not very clean either, as when we arrived there was hair on the floor and it wasn't mine! Yuck!
We saw several guests with dogs on leashes walking around the lobby. I always check to see if a hotel allows pets because I prefer to stay in those that do not. I checked the room and found a laminated card with rules, etc for the hotel and sure enough, at the bottom it stated that it was a pet free, smoke free hotel with a $200 fine for either! So are guests just willing to pay the $200 fine and the hotel looks the other way??
Lastly, the morning we checked out we were leaving early at 6 am. We went to the desk to turn in the room keys and not a soul was in sight! What kind of security is that?? We knocked on the office door w/no answer and then just stood around and waited about 5 minutes. Finally, a man came around the corner and I mentioned that we had been standing there wondering where the front desk staff were. He said, he wondered as well where his desk clerk was and immediately a man came from around another side from somewhere! I wasn't impressed with the professionalism. If we ever need another hotel room in Tulsa to visit family, I think I'll try another hotel.
Ask for a room on the backside of the hotel to be away from the main road and restaurant noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your most recent post on TripAdvisor. Your review is very important to the growth and success of our organization. We want you to feel confident that the Hyatt Place Tulsa-South/Medical District is the right place for you. Your comfort and happiness is our #1 concern.
I can see from your post that there were several opportunie that negatively impacted your stay and for this I am extremely sorry. At no point should you have ever seen any hairs in your room during your stay (much less a clump), Every room is cleaned and inspected and this should have never have been an issue and I am sorry we failed you in that regard..
Every room should have a high quality-wooden luggage rack in the closet next to the vanity in the room. If this was not in there I will ensure this addressed and if need be we will purchase another one.
I would like to clarify the comments about the "Pet Free" policy and $200.00 fine. I am not sure where you would have read this as Hyatt Places as a brand are Pet Friendly and must adhere to strict standards in order to accomodate our guests. We welcome dogs as if they were a guest in the hotel and know that many people traveling seem to appreciate the fact that thier extended family have a place to stay when they travel. Hyatt Place allows dogs to stay at their hotels and the brand has a $75.00 non-refundable pet fee that is applied to accounts (with the exception of a service animals). Their is additional fee applied for any guest who stay longer than 10 days as additional cleaning is reuqired to ensure the room is clean and safe for the next guest staying.
I also understand that you had to wait at the unattended Gallery Host Stand for 5 minutes the morning of your departure.. I am truly sorry this happen. From time-to-time our overnight employees have to leave their post to attend to other duties such as delivering newspapers, express check-out folio or set-up the complimentary breakfast for the guests. Typically they are not away for long periods of time and I understand your time is valuable and you shouldn't have to wait. I have addressed this with the overnight team members and I am sincerely sorry for this experience at our property.
We strive to ensure every guest is satisfied and hope you lets of have the opportunity to serve you again in the future. I encourage you to continue posting on TripAdvisor as valuable feedback such as yours not only helps my organization but other travelers looking to make the right lodging choice when in Tulsa, Oklahoma.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.