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“great stay” 5 of 5 stars
Review of Crowne Plaza Tulsa Southern Hills

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Crowne Plaza Tulsa Southern Hills
3.5 of 5 Hotel   |   7902 South Lewis Street, Tulsa, OK 74136   |  
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Ranked #39 of 104 Hotels in Tulsa
Certificate of Excellence 2014
1 review
1 helpful vote 1 helpful vote
“great stay”
5 of 5 stars Reviewed 1 week ago

Great hotel and great staff. Very clean and very well maintained. Very close to oral Roberts and other great restaurants and shopping. Breakfast was excellent with several choices and very inexpensive

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    58
    58
    26
    20
    6
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 4 weeks ago

I honestly can't complain too much because I booked the hotel through Expedia and literally paid next to nothing. Had I actually booked through the hotel and paid full price I would be livid. That being said, I still expect the air conditioning in the room to work. It wasn't remotely hot outside so why the room wouldn't get below 73 is beyond me. The wifi wouldn't work at all. The front desk had no solutions for this. Also, the pool hours are posted 5am to 11pm. The website actually says 7am. At about 930 I took the kids down to swim for an hour before checkout. A woman cleaning stopped us to tell us it was closed. She couldn't give me any reason it was closed during open hours and just said "maybe it be open tomorrow. I don't know" ok?? Overall, you get what you pay for. I didn't pay much so I didn't get much.

Stayed March 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, Front Office Manager at Crowne Plaza Tulsa Southern Hills, responded to this review, 2 weeks ago
I apologize for the less than satisfactory stay that you experienced with us. We were having some issues with the AC at the time of your stay and have worked tirelessly to get them fixed. They are now up and running as they should have been. As for the pool, every once in a while we are required to do maintenance on that as well -- this was also the case at the time of your stay. I sincerely apologize for the inconvenience and just wanted to know that these issues have been taken care of. We hope you will give us another chance and stay with us again.

Regards,

Justin
Front Office Manager
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Toronto, Kansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night while we were in Tulsa. The rooms were nice and the beds were very comfortable. We did enjoy the pool on the second floor but we had to call and ask for towels. There's nothing spectacular but it was clean and neat. There wasn't a refrigerator or microwave in the room and that was disappointing, but other than that we thought it was a nice place to stay.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, Front Office Manager at Crowne Plaza Tulsa Southern Hills, responded to this review, 2 weeks ago
Thank you for taking the time to review our hotel. We're glad you enjoyed everything from our beds to the pool and hope you will stay with us again soon. We're sorry you didn't have a refrigerator and we are in the process of acquiring more. We'd love to have you stay with us again next time you are in Tulsa! Thanks again for writing the review.

Best regards,

Justin
Front Office Manager
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Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 21, 2015

The WiFi here is terrible! Super slow and half the time stuff didn't load! There wasn't free breakfast either. The person at the front desk was very nice though. We purchased a movie by accident, didn't even ask if we were sure! Ugh...

Stayed March 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Tulsa Southern Hills, responded to this review, 2 weeks ago
Dear Phoenix b,

Thank you for your feedback regarding your recent visit at our hotel. I sincerely apologize for the inconvenience you had with the unsatisfactory WiFi connection.Please be assure that we treat matter seriously as it will be forwarded to the hotel management for appropriate action. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen G.
Case Manager
IHGCare
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

This hotel exceeded my expectations. The hotel was clean and well kept. Richard behind the desk was very polite and professional. The room was nice and comfortable. The bed was really comfy and the hotel was quiet. The only negative thing i can say is that its a litgle off the major interstate but no big deal. It is across the street from the Oral Roberts University.

  • Stayed March 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin H, Front Office Manager at Crowne Plaza Tulsa Southern Hills, responded to this review, March 18, 2015
Thank you so much for taking the time to review our hotel. We're happy to hear we exceeded your expectations and hope to continue to do so in the future. We're also glad you noticed one of our hardest workers, Richard! We would really be lost without him.

Come stay with us again soon. Like you said, we're only a little bit off the highway!

Best regards,

Justin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2015

Older hotel but in good shape and good condition. Great location in south Tulsa and pet friendly. Thumbs up. Had to find a pet friendly hotel to stay while visiting family for a hospital stay. Would recommend it to friends.

Stayed March 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene A, Manager at Crowne Plaza Tulsa Southern Hills, responded to this review, March 16, 2015
Thank you for taking the time to share your comments in regards to your recent stay at the Crowne Plaza Tulsa - Southern Hills. Please accept our sincere thanks for your kind words. We have shared your feedback with the appropriate hotel team to ensure that we stay on top of our game moving forward.

We believe that we are a great hotel and plan to only get better. Our beautiful hotel was just obtained by new owners in March 2015. Please visit us again soon to see our fabulous renovations and upgrades that will be following. We are truly committed to providing a great experience with exceptional service. We hope to see you again with us whenever your travels bring you back to Tulsa. Safe travels.

Sincerely,
Darlene Angel
Sr. Sales Manager
Darlene.Angel@tulsacp.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idabel, Oklahoma
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 12, 2015

We had a clean room with a very comfortable bed. Friendly and fast check-in. Shuttle service was excellent. Coupon for complimentary drinks. The lounge area isn't set up for a quiet glass of wine. Actually, there is no atmosphere, and about the same amount of wine selection. But, The room was good.

Room Tip: Book the room using the River Spirit Casino partnership! Good Price! Better than the Casino
See more room tips
  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene A, Manager at Crowne Plaza Tulsa Southern Hills, responded to this review, March 16, 2015
Thank you for taking the time to share your comments in regards to your recent stay at the Crowne Plaza Tulsa - Southern Hills. Please accept our sincere thanks for your kind words. We have shared your feedback with the appropriate hotel team to ensure that we stay on top of our game moving forward.

We believe that we are a great hotel and plan to only get better. Our beautiful hotel was just obtained by new owners in March 2015. Please visit us again soon to see our fabulous renovations and upgrades that will be following. We are truly committed to providing a great experience with exceptional service. We hope to see you again with us whenever your travels bring you back to Tulsa. Safe travels.

Sincerely,
Darlene Angel
Sr. Sales Manager
Darlene.Angel@tulsacp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tulsa Southern Hills

Address: 7902 South Lewis Street, Tulsa, OK 74136
Phone Number:
Location: United States > Oklahoma > Tulsa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#28 Business Hotel in Tulsa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tulsa Southern Hills 3.5*
Number of rooms: 293
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Also Known As:
Hilton Tulsa Southern Hills Hotel Tulsa
Hilton Hotel Tulsa
Tulsa Hilton

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