Never before have I been so disappointed in a Crowne Plaza hotel as I was with this one. I would give it a one star but that would be unfair as it did have a couple of decent things going for it. The building itself is nice enough a tad bit outdated and the rooms are clean. The hotel bathrooms are small but adequate. Upon arrival there was nobody to at the front desk to check me in. After a few minutes a woman sauntered over to start the process. Fairly simple process and we had our room. Everything is good so far. The next morning I had a business meeting to attend so I go to take a shower only to find out we had no running water. The sink didn't work the toilets didn't flush and the shower didn't work. I was livid at first but thought hey this stuff happens on occasion. So I go down to talk to the front desk thinking maybe it's just our room. No in fact it was the entire hotel. Talking to the front desk he casually and unapologetically tells me they won't have water from 8am till 5pm due to "planned boiler maintenance". This would have been great to know when we checked in as it was completely unacceptable and I would have cancelled my reservation without a second thought. Who does that!!! I don't understand how they thought this was ok. I was forced to go my business meeting looking and feeling like a mess. I then tried to go to the Starbucks counter not once, not twice but three separate times before we finally flagged someone down who could give us a cup of coffee. Thay poor girl was underpaid and overworked being the only person in the restaurant, at the coffee stand, and the only one to take room service orders. None of this is what I've come to expect from the crowne Plaza hotel chain. I typically enjoy my stay and experience at every one of their locations but I will never stay at this one again and will reconsider staying at others in the future. I highly recommend those who are looking at this hotel to consider alternative options.
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- Also Known As:
- Hilton Tulsa Southern Hills Hotel Tulsa
- Hilton Hotel Tulsa
- Tulsa Hilton