I was disappointed and embarrassed as I recommended the LaQuinta, Stillwater, OK to my granddaughter. I planned to stay there at that time as were my 2 daughters. I had previously stayed there and was pleased with the accomadations. I felt the accomadations would be ideal as my daughters and granddaughter would be able to enjoy the hot tub without her babies (they stayed home with Dad) and the great-granddaughters (ages 7 & 8) could enjoy the pool. Unfortunately the hot was broken and the a/c in the pool area was also broken making the use of the area unuseable. As my granddaughter and children were getting ready to leave, she found the elevator was broken. Unfortunately she was on the 4th floor and recently had foot surgery. Your employee, Gus came to the rescue. He carried the luggage down for her, waited and held the door on each floor as she made her way, one step at a time making sure she and her children were safe on the first floor. He then went back up to the 4th floor, did a walk-thru and picked up a couple things she had overlooked. Will I stay at the Las Quinta, Stillwater, OK again? Would I recommend the La Quinta again? Yes and yes, thanks to your great employee Gus and the wonderful way LaQuinta compensated my granddaughter. Thank you Gus and LaQuinta, Stillwater, OK.
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