I woke up the first morning on the mattress pad. They don't have fitted sheets and barely bother to tuck in the the flat sheets. When I called the front desk at 6:30 PM to ask why my room hadn't been cleaned that day, I was told I needed to to place a card on the door indicating I wanted the room cleaned and that no one from the hotel would enter without guest authorization. I mentioned I'm a business traveler, I stay in hotels at least 140 nights a year and I never heard of such a policy; furthermore, there was no door card, I'm staying in a suite and the only option I had was to press a privacy button. Her answer was "this is how things are done in a 5 star hotel." I stayed 4 nights, and each night I asked housekeeping to come fix the bed. They told me they're sick of the guests complaining about this issue. The hotel is too cheap to buy fitted sheets. And oh, by the way. News flash. This hotel isn't remotely close to being a 5 star hotel. The entire facility stinks of cigarette smoke, and the food is bland at best. I would give it 2 stars at best.