Anybody can have a problem. How you deal with it shows what kind of company you are. We are platinum members with Marriott. Rarely have a problem, but if there is one, it gets handled immediately. UNTIL NOW! Stayed here Nov 23. No heat in our room. Someone came in to fix. Out to check something. Back again. Said it would get better. Never did. Got extra blankets & comforters. At checkout next morning, told the desk lady our problem. She apologized & offered 20,000 points (enough for a free night). I thanked her & said ok. It's now Jan 2, NO points. NO explanation. Just runaround. Talked to hotel twice, Marriott Rewards 4 times, including a supervisor twice. Still runaround! Have stayed here several times before. 4 Diamond. Great place unless you have a problem. Will never go back!
- Official Description (provided by the hotel):
- The Waterford Marriott is a Full Service AAA Four-Diamond Luxury Boutique Hotel offering spacious rooms with a King bed, two Doubles or try one of our King Suites with a balcony and skyline views of Oklahoma City, complimentary Wi-Fi and free Starbucks coffee. Enjoy our large Health Club, Blue Fire Grill and Lounge. We also have 10,000 Sq. Ft. Of Meeting & Banquet facilities. Located in the NW part of Oklahoma City adjacent to Nichols Hills and just minutes away from Penn Square Mall, Interstate 44, Bricktown, The Western Heritage Center and Chesapeake Energy Corp. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Waterford Hotel Oklahoma City
- Marriott Hotel Waterford
- Marriott Oklahoma City
- Oklahoma City Marriott