Let me start with the good stuff. The location is convenient to downtown and Brick Town and a number of sights. The staff is one of the friendliest I have ever encountered (I’ll talk about efficiency in the second section) and the food, both at the restaurant and at catered events, is very good. Once it arrives. More on that later as well. The Fitness Center is one of the best equipped I’ve seen in a hotel.
Now for the dark side. It’s as if someone spent a lot of time training the staff on PR and customer relations, and spent no time on facility management. Perhaps the worst run hotel I’ve visited in a long time. Went to the restaurant/bar (which is the only option after 2 PM) on a Sunday night – not crowded – and waited 20 minutes before anyone approached me. Three days later, a friend and I watched our drinks sit on the bar for 5 minutes, at which point I walked up to get them. Went to the restaurant for breakfast, had the buffet and no one ever asked if I wanted anything else, like an orange juice.
Maid service in the room was spotty. Carpet was not vacuumed for at least three days, and towels, face cloths and bathmats seemed to be beyond the ability of the staff. One day there would be six towels, the next two – one day no facecloths, the next day five. And so on. Music in the Fitness Center was so loud you could not hear music through your own ear plus, one morning I went in and there were three towels left in the rack and the water machine was leaking onto the floor. When I checked in the bedside lamp in the room didn’t work – the room has no bureau or drawers (and no fridge), and the air conditioner, while efficient (perhaps the only thing that is) is so noisy it drowns out the tv. The first day the room was not made up as of 2:30 (so much for the nap) – after a call to the desk, the next day it was done early – but the last day I was there I returned to the room at 3:30 after a LONG day of meetings and found nothing had been done.
The hotel charges for internet, as many do. They provide six free machines in the lobby, but the speed is slow, the connections and programs spotty and only one of the six recognized a thumb drive. (OK, let’s be fair – one of five, one of the six machines never worked the whole week I was in residence.) We had access to the network through the convention – and the link in the meeting room was slow, frequently dropped – and my experience with the net was so bad I did not sign up for their paid service. Which I discovered four days into my stay would have been free if I had signed up for their rewards program – had anyone mentioned it or invited me.
The hotel is fairly nice but starting to decay in places. The pool is very small, the area surrounding the pool is sandy and rough on the feet. Chairs are comfortable but the music is again too loud. Lobby area is comfortable but the furniture is starting to wear. There is valet parking (at more than double the standard parking rate) and bellboy service for your bags – in each case once you track down the person supposed to be providing the service.
One block away from the Sheraton is the Skirvin, a beautifully re-conditioned classic hotel that I highly recommend. I cannot do the same for the Sheraton, a name that used to mean high standards and first-class service. Not the case in Oklahoma City.
- Official Description (provided by the hotel):
- Welcome to Sheraton Oklahoma City Downtown Hotel. When you arrive at our downtown Oklahoma City downtown hotel you will immediately feel a sense of welcome and relaxation. Located next to the Cox Convention Center, across from the Ford Center Arena, and just a few short blocks from the Bricktown Entertainment District, the Sheraton Oklahoma City Downtown Hotel is the metro's largest business and convention hotel.Why do friends and colleagues gather at Sheraton The proof is in our signature amenities. Get a great night's sleep on our signature Sheraton Sweet Sleeper℠ bed. Break a sweat in our fully equipped fitness center. Savor the authentic tastes of the Southwest at 1889 Land Run Cafe. Or leave your laptop at home and stay connected to work in our Link at Sheraton business center.Located just two blocks from the legendary nightlife of Bricktown, our hotel puts you in the center of fantastic Oklahoma City Attractions. Cheer on the OKC Thunder, learn about the brave men and women who tamed the Wild West at the National Cowboy & Western Heritage Museum. See the animals of the world at the Oklahoma City Zoo. Or press your luck at the Remington Park Racing Casino. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Oklahoma City
- Oklahoma City Sheraton