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“Bad Management” 3 of 5 stars
Review of Courtyard by Marriott Oklahoma City Airport

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Courtyard by Marriott Oklahoma City Airport
3.0 of 5 Hotel   |   4301 Highline Boulevard, Oklahoma City, OK 73108   |  
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Ranked #45 of 145 Hotels in Oklahoma City
Boerne, Texas
1 review
“Bad Management”
3 of 5 stars Reviewed April 27, 2013

Three friends and I attended the Celebrators Conference Phil Waldrep Ministries in Oklahoma City last week. We made the reservations in November, 2012 for the conference in April 15-18. We arrived on time but had to wait over an hour for our room. I was told that the rooms were not clean but would be ready in 10 - 15 minutes. After waiting over an hour, I had to insist that they give me our room and the lady seemed to think that I was with another large group. She was obviously very confused. The next day, when we returned to our room, it had not been cleaned. Our dirty towels were still on the floor of the bathroom, waste baskets were full, beds not made, etc. We complained and they sent us clean towels. The next day, we spoke with a lady who seemed to be one of the supervisors and she apologized and told us to go to the Bistro that night and she would give us $20.00 comp and a free appetizer. We did this but the young lady in the Bistro didn't know about it and was uncomfortable. She told us that the oven was off. We said that we just wanted some soup and she said that they didn't have any soup. We said that soup was on the menu and she said she was sorry but they didn't have any soup. I have stayed in Courtyard Marriotts in the past and was always pleased but this hotel has the worst management that I have ever seen. The only positive thing that I can say is that the beds were comfortable.

Room Tip: Don't stay at the Courtyard Marriott Okla.City Airport
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Stayed April 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at Courtyard by Marriott Oklahoma City Airport, responded to this review, April 29, 2013
Thank you for taking the time to provide your comments and feedback regarding your recent stay at the Courtyard Oklahoma City Airport. We want to apologize for the inconveniences you experienced during your stay. We are very sorry for not having a room ready when you arrived and that your room was not cleaned before returning the second day. Please be assured that we are working constantly with our staff to ensure that these situations do not occur again. We hope that you will return and allow us another opportunity to provide you with the excellent service you expect and deserve at a Marriott Property.

Michael Wilke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    17
    31
    19
    5
    6
See reviews for
14
8
13
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 1, 2013

My son, daughter, and I stopped here on our way to see relatives. I generally like Courtyards but didn't like this one. Our experience started off badly when they didn't have the 2-queen bed room I had reserved. We got "upgraded" to a king suite with sofa bed, but this meant one of us was going to sleep on a sofa bed.

The sofa bed wasn't made, and there were no sheets or pillows for it in the room - had to call down for those. There was a "blanket" for it, but it was threadbare, had at least one hole in it. My daughter found a dead ant on it.

The room was otherwise acceptable.

After a long day of driving I had hoped to hit the hot tub, but it was closed for repairs.

Overall not a good experience, though probably not bad enough to turn me off of Courtyards for good.

Room Tip: don't settle for a room with a sofa bed, even if it's called a suite...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at Courtyard by Marriott Oklahoma City Airport, responded to this review, April 29, 2013
Thank you for taking the time to provide your comments and feedback regarding your recent stay at the Courtyard Oklahoma City Airport. We want to apologize for the inconveniences you encountered with not having the room type you requested at check-in during your recent stay. Please be assured that we are working constantly with our staff to ensure that these situations do not occur again.

Once again, we are sorry for this inconvenience, and we hope that you will allow us another opportunity to provide you with excellent service in the future.

Michael Wilke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
4 of 5 stars Reviewed December 11, 2012

We went a week ago to Oklahoma city to the NRHA futurity. Lately I've been staying in the courtyards the value it's great you pay good prices and you get a lot!
This courtyard was very nice all new and confortable bed and room and always the extra is the people. The staff was always nice and helpfull specialy Nicole a girl from the front desk that is always concerned about the guests.
Way to go!!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawaii
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 22, 2012

The front desk service was awesome. The hotel is located next to the Interstate and very close to a lot of restaurants and bars as well as a family fun center right next door. The rooms were decent, clean, average size but fit the bill. Lots of parking (free) and a small restaurant and store located in the lobby. Did I mention the excellent front desk service?

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
137 reviews 137 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed November 7, 2012 via mobile

Stayed here for business. Ate dinner in their cafe, had sandwich with potato soup, which were both good. The new lobby is nice. Rooms are OK, kind of bland, nothing special. Service was friendly. I prefer to stay downtown and on NW Highway for better location, but this was OK.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olney, Maryland
Top Contributor
133 reviews 133 reviews
23 hotel reviews
Reviews in 62 cities Reviews in 62 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed October 2, 2012

I have nothing negative to say about the staff. They were very pleasant. And the place was clean. But something about this hotel was just not refreshing. Maybe its because the walls seem extremely thin. I could hear other guests often. And the color scheme of Courtyards is getting old. I cannot quite figure this place out but I would not stay here again. A lot of inviting options close by.

Room Tip: Thin walls and though updated, looks tired.
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 14, 2012

I pass this location twice a year and always make a point of staying that this Courtyard. It has been remodeled recently and the front desk was very helpful and made a point of going out of thier way if need be. I will continue t stay at this hotel as the location is great and the hotel has always been very clean and priced right.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Oklahoma City Airport

Address: 4301 Highline Boulevard, Oklahoma City, OK 73108
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Business Hotel in Oklahoma City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oklahoma City Airport 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Oklahoma City Courtyard
Oklahoma City Marriott

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