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“Beware - reservation, deposit, and phone confirmation mean nothing” 1 of 5 stars
Review of Value Place Oklahoma City, Oklahoma (Southeast)

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Value Place Oklahoma City, Oklahoma (Southeast)
4112 E I 240 Service Rd, Oklahoma City, OK 73135   |  
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Hotel amenities
Ranked #88 of 144 Hotels in Oklahoma City
Minnesota
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Beware - reservation, deposit, and phone confirmation mean nothing”
1 of 5 stars Reviewed June 9, 2012 via mobile

I made a reservation for 5 weeks. Paid the deposit online. Got a voicemail the day before to confirm, and called back and confirmed with the manager. Arrived at 7pm to a "I'm just here on the weekend" employee telling me I must be in the wrong place and they don't have any documentation of my reservation and no room. I lifted up the paper and pointed to my name. "Can't help you but can come back in two days and see if we have a room." I pointed out that his sheet said there were 3 checkouts in two days and 5 people arriving expecting rooms. I don't know, maybe he couldn't read. I made him call the manager that confirmed my reservation. He said he'd call someone else and see what happened, but just said he couldn't help us - no rooms. I asked for my $100 deposit back, which was charged to my credit card a MONTH ago. He said "i got no money here." Great The place, from what I could see, was filthy, people complaining about stuff not working, you are charged for every little thing, so it is not really the published price. Steer clear - I am a seasoned traveler and this is the WORST hotel experience anywhere. Really should not be in business at all.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather L, Value Place Property Management at Value Place Oklahoma City, Oklahoma (Southeast), responded to this review, August 31, 2012
I'm sorry we could not accommodate you when you arrived. Please know that the mishandling of your situation has been address with the employees. I sincerely hope that you will give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Aberdeen, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 27, 2012

Here for 6 weeks as a base for working in the oilfields. Rooms are clean and comfortable. Not the quietest of places but acceptable. Location is just fine for me. Staff are helpful and friendly. Prices are about normal. Appliances such as stove, fridge/freezer, micro and shower are all good quality. Internet can be really quite slow at times although it does work as this review proves!

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather L, Manager at Value Place Oklahoma City, Oklahoma (Southeast), responded to this review, July 23, 2012
We appreciate you staying with us, we wish you well on your travels and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Value Place Oklahoma City, Oklahoma (Southeast)

Address: 4112 E I 240 Service Rd, Oklahoma City, OK 73135
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #88 of 144 Hotels in Oklahoma City
Price Range (Based on Average Rates): $
Number of rooms: 104
Official Description (provided by the hotel):
Value Place is a much better place Before you decide to stay at Value Place, we want you to be prepared—prepared for a better guest experience. What that means to us is a truly affordable, incredibly clean, safer, simple, flexible experience. And this is more than just a nice idea—it’s the Value Place promise. So how do we do it? By combining all the convenience of a hotel and all the essentials of an apartment. We’re a hybrid—and that makes us better than a hotel, an apartment or any other short-term or long-term housing accommodations you’ll find. Think about it—no extras padded into our price, no hidden fees. No lease to sign, no utilities to set up. And that’s just for starters. Find out how we’re different and what to expect when you’re here. What to expect when you arrive After a brief room tour, you’ll register, pay for the week plus a refundable $100 deposit, and agree to our house rules—which basically come down to common-sense policies that protect the privacy and security of each and every guest. Value Place is a family-friendly place, and children 17 and under stay free. To maintain a consistent guest experience at all of our properties we do have a No Pet Policy, except for service animals. Then we’ll show you to your guest room. It’s that easy. What to expect in your room Although Value Place offers several room choices, the essential features stay the same. You can always count on a simple but fully furnished studio with a kitchen that includes a full size refrigerator and freezer, a microwave, a two-burner stovetop and plenty of cabinet space. You’ll also find two drinking cups, a trash bag, a roll of bathroom tissue and a bar of soap to get you started—because at Value Place, we figure you’d rather shop on your own terms than pay for extras you may not need. If you do want to take advantage of the additional amenities and services we offer—from kitchen cookware to high-speed Internet—they’re available anytime for your convenience for a minimal fee. There’s only one thing guests never seem to be completely prepared for—how astonishingly clean our rooms are. What to expect in and around our building All Value Place properties are newly constructed from the ground up and electronically locked 24/7. That means no one can access our interior-corridor entrances without a valid key card. (No exterior room doors here like at most discount hotels or extended stay motels.) Featuring at least eight cameras and a very well lit parking lot, we keep your safety in and out of the building in mind. All public areas are cleaned daily—including our well-lit parking lot. Beyond our commitment to cleanliness and safety, we also offer vending machines and an onsite laundry room for your convenience. What to expect from our team You won’t find a friendlier team anywhere. Our helpful staff—from Studio Attendants to the Property Manager—will make sure your guest experience is a positive one, whether you need something for your room or directions to the closest car repair shop. At Value Place, you can expect courteous treatment from professionals who are committed to maintaining guest privacy and peace of mind. In fact, some team members live onsite to uphold our rigorous cleaning and safety standards. What to expect at every Value Place When it comes to Value Place, you don’t have to compete with anyone for that perfect apartment or hunt for the best hotel deal in town—we’re always the better choice. At your typical extended stay motel, discount hotel or other short-term housing solution, guests have to give up something that really matters. Not here. At Value Place you will always receive an affordable price in a Cleaner, Safer, Simpler, and Flexible property. We’re about living better through better value. And that makes us the smarter choice. Best of all? We promise a consistently positive guest experience at every Value Place you visit. Explore Value Place locations or make a reservation today. ... more   less 
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